# Source: https://docs.unstructured.io/support/issues/get-authenticated-user-error.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unstructured.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get authenticated user error

## Issue

When you try to sign in to Unstructured, you get an error that contains text similar to the following:

```text  theme={null}
Error in getAuthenticatedUser
```

This error can prevent you from accessing your
Unstructured account dashboard or performing other actions in your Unstructured account.

## Possible causes

* Unstructured is having trouble verifying your login session.
* Your Unstructured login session has expired.
* Your web browser's cache or cookies are causing some kind of conflict.
* There is a temporary issue with Unstructured's authentication service.

## Possible solutions

* Log out of your Unstructured account completely, if you can. To do this, in the Unstructured user interface, on the sidebar,
  click your user icon, and then click **Logout**.
* Clear your web browser's cache and cookies for the Unstructured website.
* Close and then reopen your web browser, and then try to sign in again to your Unstructured account.

## Additional resources

To ask questions or get additional help with this issue, see [requesting support](/support/request).