# Source: https://docs.unstructured.io/support/access.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unstructured.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Access to services

On Februrary 25, 2026, Unstructured stopped providing access to its services in specific locales, to
customers enrolled in Unstructured's **Let's Go**, **Pay-As-You-Go**, and **Business SaaS** account plans.
Unstructured made this decision after careful review, determining that the compliance and regulatory
requirements associated with continuing to operate in these locales were no longer sustainable relative to
the locales' usage and revenue levels at the time of the decision.

The list of affected locales is as follows:

* Andorra
* Angola
* Armenia
* Bangladesh
* Bermuda
* Brazil
* Chile
* China
* Colombia
* Congo
* Guatemala
* Hong Kong
* Iceland
* Iraq
* Israel
* Jersey
* Jordan
* Kazakhstan
* Lebanon
* Malaysia
* Mexico
* Moldova, Republic of
* Morocco
* Nepal
* New Zealand
* Nigeria
* Pakistan
* Peru
* Philippines
* Puerto Rico
* Russian Federation
* Saudi Arabia
* Serbia
* Somalia
* Sri Lanka
* Switzerland
* Taiwan, Province of China
* Thailand
* Turkey
* Uganda
* Ukraine
* United Arab Emirates
* Uruguay
* Vietnam
* Zambia

After February 25, 2026, organizations with large-scale needs may be able to continue accessing Unstructured through a
signed Unstructured **Business** account agreement, covering **Business SaaS**, **dedicated instance** , or **in-VPC** deployments
that addresses the applicable compliance and regulatory requirements. If you are interested
in exploring this option, contact Unstructured Sales at [sales@unstructured.io](mailto:sales@unstructured.io).