# Support
Source: https://www.stedi.com/docs/edi-platform/support

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## title: Support

We encourage you to contact us with questions, feedback, or for help using our products.

## Contact us

We make every effort to respond as soon as possible, particularly to urgent requests. For both general support requests and billing inquiries, you can contact us through the following methods:

* [Website](https://www.stedi.com/contact) for all request types
* Email support\@stedi.com for support requests, billing questions, and/or set up a dedicated Slack or Teams channel

When you report an issue, please include the following:

* A description of the issue, including the current behavior and the expected behavior
* Your Stedi account ID, if you submit through our website
* Screenshots showing the problem, when possible