# Source: https://docs.squared.ai/guides/destinations/retl-destinations/customer-support/zendesk.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.squared.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Zendesk is a customer service software and support ticketing system. Zendesk's connected platform enables you to improve customer relationships by providing seamless support and comprehensive customer insights.

## Zendesk Connector Configuration and Credential Retrieval Guide

### Prerequisite Requirements

Before initiating the Zendesk connector setup, ensure you have an active Zendesk account with admin privileges. This setup requires you to use your Zendesk username and password for authentication.

<Tip>
  [Zendesk Developer Signup](https://www.zendesk.com/signup)
</Tip>

### Destination Setup

As mentioned earlier, this setup requires your Zendesk username and password with admin access for authentication.

<Accordion title="Configure Zendesk Credentials" icon="key">
  For Multiwoven Open Source, we use Zendesk username and password for authentication.

  <Steps>
    <Step title="Access the Admin Console">
      Log into your Zendesk Developer account and navigate to the Admin Center by clicking on the gear icon in the sidebar.

      <Frame>
        <img src="https://res.cloudinary.com/dspflukeu/image/upload/v1716392386/Multiwoven/connectors/zendesk/zendesk-admin-console_nlu5ci.png" alt="Zendesk Admin Console" />
      </Frame>
    </Step>

    <Step title="Enable Password Access">
      Within the Admin Center, go to Channels > API. Ensure that the Password access is enabled by toggling the switch.

      <Frame>
        <img src="https://res.cloudinary.com/dspflukeu/image/upload/v1716392385/Multiwoven/connectors/zendesk/zendesk-auth-enablement_uuqkxg.png" alt="Zendesk Auth Enablement" />
      </Frame>
    </Step>

    <Step title="Utilize the Credentials">
      Ensure you have your Zendesk username and password. The username is typically your email address associated with the Zendesk account. Once you have your credentials, you can use the username and password to set up Zendesk in the Multiwoven destination section.
    </Step>
  </Steps>
</Accordion>