# How Speakeasy Supports Our Enterprise Customers
Source: https://speakeasy.com/support/enterprise

import { Callout, Table } from "@/mdx/components";



## 1. Automatic SDK Maintenance

A core aspect of Speakeasy's value proposition is keeping SDKs up to date with key changes in languages, frameworks, and dependencies.

Speakeasy ensures that these updates are propagated to the SDKs maintained for customers, and posts such updates automatically in the SDK pull requests created.

<Callout title="Note" type="info">
  It is recommended to upgrade to the newest version of Speakeasy to ensure SDKs
  benefit from the latest updates. Customers using Speakeasy via GitHub Actions
  will automatically use the most recent version.
</Callout>

## 2. Support SLAs

Speakeasy is committed to providing rapid response and resolution to any issues you raise. With this in mind, we offer:

- A dedicated customer support channel (Slack, Teams).
- Prioritized ticket resolution based on severity (P0, P1, P2 SLAs).
- SLAs for question response and ticket triage are detailed below.

<Table
  className="px-4 my-8!"
  containerSize="md"
  data={[
    {
      priorityLevel: "P0",
      definition:
        "Generated Terraform providers or SDKs do not work (severe functional issues)",
      sla: "First response within 1 hour",
      initiation: "support@speakeasy.com",
      credits: "5% of the fee applicable in the month per incident",
    },
    {
      priorityLevel: "P1",
      definition:
        "Generated Terraform providers or SDKs exhibit severe ergonomic or functional issues that significantly impact customers, with no available workaround",
      sla: "First response within 3 hours",
      initiation: "support@speakeasy.com",
      credits: "3% of the fee applicable in the month per incident",
    },
    {
      priorityLevel: "P2",
      definition:
        "Generated Terraform providers or SDKs have bugs with minor ergonomic impact on customers, feature requests",
      sla: "Prioritize as part of standard Speakeasy development practice, visible in public roadmap",
      initiation: "support@speakeasy.com",
      credits: "1% of the fee applicable in the month per incident",
    },
  ]}
  columns={[
    { key: "priorityLevel", header: "Priority level" },
    { key: "definition", header: "Definition" },
    { key: "sla", header: "SLA" },
    { key: "initiation", header: "Initiation" },
    { key: "credits", header: "Credits" },
  ]}
/>

## 3. Uptime SLAs

Core systems (code generation, app, CLI) uptime: 99.99% uptime per calendar month

- Calculation: Total uptime minutes per calendar month / total minutes per calendar month
- Credit on SLA breach:
  - Uptime between 95% - 99.99%: 10% of the fee applicable in that month
  - Uptime less than 95%: 20% of the fee applicable in that month

Current and historical metrics can be viewed at https://status.speakeasyapi.dev/.

In no instance will the total credits in a given month for Technical Support SLA breaches or Uptime SLA breaches exceed the total fee applicable from the customer in that month.