# Use Zendesk from your MCP Client
Source: https://speakeasy.com/mcp/using-mcp/mcp-server-providers/zendesk

This guide demonstrates how to connect your Zendesk workspace to Claude Desktop using the Model Context Protocol (MCP). Once connected, you can analyze support tickets, track customer satisfaction trends, and generate response templates without leaving the Claude interface.

As Zendesk doesn't provide an official MCP server, this guide uses the open-source [`zendesk-mcp-server`](https://github.com/reminia/zendesk-mcp-server) that bridges your Zendesk workspace and Claude Desktop.

![Zendesk MCP architecture](/assets/mcp/using-mcp/zendesk/zendesk-mcp-architecture.png)

Here's what the connection looks like in action:

<video src="/assets/mcp/using-mcp/zendesk/zendesk-mcp-demo.mp4" muted={true}></video>

## Prerequisites

Before we begin, make sure you have:

- [Claude Desktop](https://claude.ai/download) installed
- A [Zendesk account](https://www.zendesk.com/) with admin access or API permissions
- The [uv](https://docs.astral.sh/uv/) Python package manager

## Setting up a Zendesk application

In your Zendesk dashboard, click the **Settings** icon in the sidebar.

![Navigating to settings](/assets/mcp/using-mcp/zendesk/zendesk-settings-navigation.png)

On the Settings page, click **Apps and integrations**. Then, click **API tokens** in the left navigation menu and click the **Add API token** button.

![Click on Add API token](/assets/mcp/using-mcp/zendesk/zendesk-add-api-token.png)

Zendesk then displays the API token creation form. Enter `Zendesk MCP token` in the **Description** field and click **Save**.

![Copy API token](/assets/mcp/using-mcp/zendesk/zendesk-copy-token.png)

Copy the generated token immediately and save it securely. You won't be able to view this token again. You'll need this token to configure the Claude Desktop connection in the next step.

![API token created](/assets/mcp/using-mcp/zendesk/zendesk-api-token-created.png)

To make sure you can make API requests to the Zendesk API with the token, navigate to the **API configuration** page and select the **Allow API token access** option displayed there.

![Claude Desktop configuration](/assets/mcp/using-mcp/zendesk/allow-api.png)

## Installing the Zendesk MCP server in Claude

To install the Zendesk MCP server, you need uv installed on your machine.

**For macOS users (recommended):**
```bash