# Source: https://docs.sonarsource.com/sonarqube-server/2025.2/server-update-and-maintenance/troubleshooting/creating-support-ticket.md

# Source: https://docs.sonarsource.com/sonarqube-server/2025.3/server-update-and-maintenance/troubleshooting/creating-support-ticket.md

# Source: https://docs.sonarsource.com/sonarqube-server/2025.5/server-update-and-maintenance/troubleshooting/creating-support-ticket.md

# Source: https://docs.sonarsource.com/sonarqube-server/2025.1/server-update-and-maintenance/troubleshooting/creating-support-ticket.md

# Source: https://docs.sonarsource.com/sonarqube-server/2025.4/server-update-and-maintenance/troubleshooting/creating-support-ticket.md

# Source: https://docs.sonarsource.com/sonarqube-server/2025.6/server-update-and-maintenance/troubleshooting/creating-support-ticket.md

# Source: https://docs.sonarsource.com/sonarqube-server/server-update-and-maintenance/troubleshooting/creating-support-ticket.md

# Creating support ticket

If your license includes Sonar support, a **Support** tab will be visible on the **Administration** > **Support** page, providing guidance for interacting with the support team.

Click **Download** to collect the support information file of your instance. Make sure to provide this file for any interaction with Sonar Support.

<figure><img src="https://content.gitbook.com/content/LWhbesChsC4Yd1BbhHhS/blobs/uyKhQV9OCXpeqCvILlT3/sonarqube-server-support-information-file.png" alt="Support page in SonarQube"><figcaption></figcaption></figure>