# Source: https://docs.snyk.io/snyk-data-and-governance/snyk-terms-of-support-and-services-glossary/snyk-residency-services.md

# Snyk Residency Services

Snyk Residency Services (hereinafter Residency Services) are remote consulting services that provide Snyk Customers with access to a Snyk expert to assist with the Customer’s configuration and adoption of the Snyk Applications to achieve success long term. Residency Services allow Snyk experts to get to know the Customer’s business and processes to help deliver tailored recommendations for the Customer’s DevSecOps and other key internal stakeholders. The designated Snyk Services Engineer (the “Snyk Consultant”) will work with the customer directly using hours from a pre-purchased declining balance of hours. Residency Services may be used for a variety of tasks to meet the Customer’s business needs.

## Benefits of a dedicated Snyk expert

The benefits of a dedicated Snyk expert may include the following:

* **Improved time to value:** Engage with the Snyk Consultant to review the Customer’s existing DevSecOps program and identify potential opportunities to expedite the expansion of the Customer’s existing Snyk implementation to support business requirements.
* **Hands-on knowledge transfer:** Work with a Snyk expert to improve operational management and maintenance practices for the Customer’s Snyk implementation.
* **Snyk expertise on demand:** The Snyk Consultant will act as a trusted advisor to help the Customer with questions about the Snyk Applications and work one-on-one through any challenges that may be standing in the way of success using Snyk.
* **Performance troubleshooting:** Work closely with the Snyk Consultant to help identify and implement performance improvements.
* **Code review and best practices:** Interact with a Snyk Consultant to identify opportunities to develop and enhance secure coding practices within your business.
* **Cross functional working:** By working with teams across the Customer’s organization, the Snyk Consultant can deeply understand requirements from many areas of the Customer's business and help to translate them to the Customer’s instance of Snyk.

## Recommended for

* Customers who need to augment staff with “hands-on” Snyk expertise to:
  * Eliminate skill and resource gaps
  * Achieve faster ROI
* Customers who have complex requirements that require a more tailored, higher-touch, approach to implementation and adoption
* Customers who want to use Snyk Applications to their fullest potential

## Residency Services description

Snyk will provide Residency Services using hours from a pre-purchased declining balance of hours based on the Customer’s specific needs and requirements.

Residency Services are designed for Customers who have complex business structures or complex technical requirements. Residency Services activities may include but not be limited to:

* Working cross-functionality within your business to get to know Snyk stakeholders and what their requirements are
* Working with your teams to implement Snyk in a way that achieves those requirements
* Helping to onboard areas of the business (or new acquisitions) into an existing Snyk environment
* Understanding how Snyk is currently implemented and suggesting improvements in design or workflow to better support your requirements
* Being an internal trusted advisor for the Customer’s teams to ensure they can get the best out of Snyk
* Demonstrating how to best make use of Snyk’s API and tools to implement requirements

## Fees

| Product Description     | Hours                                  | Cost                             |
| ----------------------- | -------------------------------------- | -------------------------------- |
| Snyk Residency Services | Scoped accord to Customer requirements | Contact your Snyk AE for pricing |

All Residency Services will be performed remotely. Any onsite time requires prior written consent of both parties, and will be subject to additional fees and expenses to be paid in accordance with Snyk’s Travel and Expense Policy. Residency Services are non-refundable and will expire unless they are scheduled and delivered within twelve (12) months of purchase.

## Key assumptions

The following assumptions are reflected in the services outlined in this Residency Services Description:

1. All Residency Services will be performed remotely using video conferencing software such as Zoom.
2. The Customer’s Snyk subject matter expert must be available to work remotely with the Snyk expert.
3. At the time of scheduling, Snyk and the Customer will mutually agree on the start date of the Residency Service. All scheduling is subject to Snyk’s resource availability at the time of scheduling.
4. Residency Services will be scheduled and delivered during Snyk’s normal business hours 8 am to 5 pm, local time zone, Monday through Friday.
5. A Residency “day” is defined as up to a maximum of 8 hours of remote Residency Services.
6. The Customer acknowledges that the Residency Services depend on collaboration with the Customer’s resources, and, therefore, will provide prompt access to its knowledgeable resources, relevant information, and systems, as mutually agreed upon to complete the work.
7. The Residency Services will be performed in a professional and workmanlike manner, with knowledgeable Snyk consultants. Except for the foregoing, the Residency Services are offered “AS IS” without warranty of any kind.
8. Residency Services are confined to work that can be reasonably completed within the engagement’s allocated hours. Such work may be incomplete and/or require further effort from the Customer to complete post-engagement. Additional hours may be purchased on a subsequent Order Form if the Customer wishes to continue to engage with Snyk consultants after the term of the Residency Services.
9. All services and communications will be conducted in English language.

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