# Source: https://smartcar.com/docs/help/assist-ai-slack.md

> ## Documentation Index
> Fetch the complete documentation index at: https://smartcar.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Assist AI features in Slack

> As part of our Enterprise Slack support offering, Smartcar includes access on select Enterprise plans to an AI-powered assistant that can help you get answers quickly, submit tickets, and navigate support resources—all without leaving your Slack workspace.

## 1. Ask a Question

In your dedicated Slack support channel, send a message with your question. The AI Agent will attempt to answer it based on Smartcar’s support documentation and past support interactions. <img src="https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/ask-a-question.png?fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=bcb149aff43bca356b9714f2760c6e00" alt="Ask a Question" data-og-width="484" width="484" data-og-height="686" height="686" data-path="images/help-center/support-center/ask-a-question.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/ask-a-question.png?w=280&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=985d5e75b4b7ac088fb41c4fe953981c 280w, https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/ask-a-question.png?w=560&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=d2a94093bef1bb846b9c8be47c180629 560w, https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/ask-a-question.png?w=840&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=7af3235d68f17dd9391d8daeda88515b 840w, https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/ask-a-question.png?w=1100&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=f00040c1e3e691068b7bd3acd3925c74 1100w, https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/ask-a-question.png?w=1650&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=246667428285e80fa50976cbaf57ebf3 1650w, https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/ask-a-question.png?w=2500&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=8f1fc2a6276ec130bb89e8f673feec4d 2500w" />

## 2. Submit a Support Ticket

If your question requires deeper support, simply click **"Create a Ticket"** at the bottom of the AI-generated response within the Slack channel. This will open a form to submit a formal, trackable support request. <img src="https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/slack-create-a-ticket.png?fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=fa67c071dac4080ff8ecb41cca82fd9b" alt="Create a Ticket" data-og-width="742" width="742" data-og-height="686" height="686" data-path="images/help-center/support-center/slack-create-a-ticket.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/slack-create-a-ticket.png?w=280&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=d0e4daa02485bef86485d67194fd7415 280w, https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/slack-create-a-ticket.png?w=560&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=558ab55e94a1961d013da2955aab56d3 560w, https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/slack-create-a-ticket.png?w=840&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=b98d375c269b23ee7281f80a077e7c88 840w, https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/slack-create-a-ticket.png?w=1100&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=f8c83255eb74bd5d6d02f14ef1a05934 1100w, https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/slack-create-a-ticket.png?w=1650&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=40233b951d9422cbfa9daa055fd3745e 1650w, https://mintcdn.com/smartcar-docs/bl2aLGyZU43A919o/images/help-center/support-center/slack-create-a-ticket.png?w=2500&fit=max&auto=format&n=bl2aLGyZU43A919o&q=85&s=82343f5a2589d30d219aaeb8226204c9 2500w" /> <img src="https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/slack-create-a-ticket2.png?fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=0a6dbe0e28716ccaab5617fc228363b3" alt="Ticket Form" data-og-width="535" width="535" data-og-height="550" height="550" data-path="images/help-center/support-center/slack-create-a-ticket2.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/slack-create-a-ticket2.png?w=280&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=56333728b2fdb4fb7f8125a915d1d635 280w, https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/slack-create-a-ticket2.png?w=560&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=93eca671b85569fffa0cbd5df5b4ae59 560w, https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/slack-create-a-ticket2.png?w=840&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=a95096ba02c62cd08eadfdea7b09a361 840w, https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/slack-create-a-ticket2.png?w=1100&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=0736cedd6937c620e7aeabe44d694271 1100w, https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/slack-create-a-ticket2.png?w=1650&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=f96b8796852eca5c371a48bcfa1afc05 1650w, https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/slack-create-a-ticket2.png?w=2500&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=6160f1cdf12aac6e3ba2a5e0d8fd319b 2500w" />

## 3. View Open Tickets

To check the status of an existing ticket, navigate to the Slack thread where the ticket was created and click the **"View Ticket Info"** icon. This will display the current status and details of your support request. <img src="https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/view-ticket-info.png?fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=3d26b2403a32f6706f7a513836753010" alt="View Open Ticket" data-og-width="1036" width="1036" data-og-height="1006" height="1006" data-path="images/help-center/support-center/view-ticket-info.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/view-ticket-info.png?w=280&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=a29da77d07d2c7d7920b11f0273f6270 280w, https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/view-ticket-info.png?w=560&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=523dc88b41028896536d71568475be8b 560w, https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/view-ticket-info.png?w=840&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=91f7f89c5b9f1a6b475b063ff7c294ac 840w, https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/view-ticket-info.png?w=1100&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=1c4058743fc7380361bc1ca0f35cbdc2 1100w, https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/view-ticket-info.png?w=1650&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=f304a97991bfd1e83cfe2c0219692a74 1650w, https://mintcdn.com/smartcar-docs/YqcNJdgEDgXpXtEG/images/help-center/support-center/view-ticket-info.png?w=2500&fit=max&auto=format&n=YqcNJdgEDgXpXtEG&q=85&s=01625842882f7f5be2d4cfad94819565 2500w" />

## 4. Navigate to the Support Center

Need more detailed help? You can access your ticket by clicking the **ticket ID** that appears after submitting a request using the **"Create a Ticket"** option. Alternatively, from the **"View Ticket Info"** window, you can click the **ticket number** to be redirected to the Smartcar Developer Dashboard. If you're already logged into an active session, you'll be taken directly to the ticket details within the Support Center. Otherwise, you'll be prompted to log in first.

In the Support Center, you can:

* Browse our documentation
* Submit new support requests
* View and update your existing tickets

For step-by-step instructions on how to log into the Smartcar Support Center, please see the following article: [Accessing the Smartcar Support Center](/help/accessing-support-center)