# Support

Source: https://semgrep.dev/docs/support/

- [](/docs/)- [Help](/docs/support)- Support &amp; resources- Support**On this page- [Support](/docs/tags/support)- [Troubleshooting](/docs/tags/troubleshooting)Support
This document provides various methods for all users of Semgrep to get help.

## Support for Semgrep customers[​](#support-for-semgrep-customers)
All paying customers have access to a variety of support channels, technical
documentation, and an active community of Semgrep users to help them make the
most out of their Semgrep subscription.

### Support hours[​](#support-hours)
Semgrep technical support is available 18 hours a day, five days a week, from 8
AM to 1 AM UTC, Monday to Friday, excluding Semgrep-recognized holidays.

### Contact support[​](#contact-support)
All Semgrep customers can contact Semgrep Support through the following methods.

tipYou can also join various **beta programs** through these channels.

#### Slack[​](#slack)
Customers with a private Slack channel with Semgrep can open a support case
directly from Slack.

#### Web[​](#web)
Customers who log in to Semgrep AppSec Platform can open a support case
from the [Help section](https://semgrep.dev/orgs/-/support).

#### Email[​](#email)
You can email the Support team at
[support@semgrep.com](mailto:support@semgrep.com). For urgent or high
priority issues, use Slack or [Semgrep AppSec Platform&#x27;s Help section](https://semgrep.dev/orgs/-/support),
so that you can set the appropriate priority on your issue.

## Support for all Semgrep users (community support)[​](#support-for-all-semgrep-users-community-support)
[Join the Slack community](https://go.semgrep.dev/slack) to chat with the
Semgrep maintainers and support engineers. All users, including Semgrep Community Edition (CE) users and Semgrep AppSec Platform users without a paid subscription plan, are welcome to ask for help in the community Slack group.

Users interested in seeing a proof of concept can also [request a demo](https://semgrep.dev/contact/demo/) or [email Sales](mailto:sales@semgrep.com).

## Semgrep CE support[​](#semgrep-ce-support)
Users of Semgrep CE can log bugs and feature requests in the
[semgrep](https://github.com/semgrep/semgrep/issues) repository. They can also
ask questions regarding usage, rollouts, and deployments in the [community Slack
group](https://go.semgrep.dev/slack).

## Status page[​](#status-page)
The [Semgrep status page](https://status.semgrep.dev/) enables users to
subscribe to notifications whenever a service incident is created, updated, or
resolved. Check the status page to see any current or past service incidents or
to review historical uptime.

Not finding what you need in this doc? Ask questions in our [Community Slack group](https://go.semgrep.dev/slack), or see [Support](/docs/support/) for other ways to get help.

Tags:**- [Support](/docs/tags/support)- [Troubleshooting](/docs/tags/troubleshooting)[Edit this page](https://github.com/semgrep/semgrep-docs/edit/main/docs/support.md)Last updated on **Nov 25, 2025**