# Source: https://polar.sh/docs/features/refunds.md

> ## Documentation Index
> Fetch the complete documentation index at: https://polar.sh/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Refunds

> You can easily refund orders on Polar - both in full or in parts.

No matter what refund policy you offer to customers, Polar makes it easy to offer both full and partial refunds to easily deliver the customer experience and refund policy you want.

However, even in case you have a “no refund” policy, Polar reserves the right to issue refunds within 60 days of purchase - at our own discretion. We reserve this right in an effort to automatically and proactively reduce costly chargebacks.

<img className="block dark:hidden" src="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.light.png?fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=8deb5fa2aadb287ab895c8e6d0dc9b96" data-og-width="1488" width="1488" data-og-height="634" height="634" data-path="assets/features/refunds/order-refund.light.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.light.png?w=280&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=ecbeb7c946b3ff7ad7de16857948a8ab 280w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.light.png?w=560&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=c15206646029c7ebf0c7ee5bed1cc237 560w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.light.png?w=840&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=9834eac763ec16939f755c3d3d6be2a3 840w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.light.png?w=1100&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=b1bfcfc0495574d13d5b12a3b4b07a8e 1100w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.light.png?w=1650&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=da7c1ac70d5020ec59ee434e91c63445 1650w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.light.png?w=2500&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=554a61cff813c9c39556a479e6be158f 2500w" />

<img className="hidden dark:block" src="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.dark.png?fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=b634b5a88b66bcb8379a238832e37d8d" data-og-width="1472" width="1472" data-og-height="646" height="646" data-path="assets/features/refunds/order-refund.dark.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.dark.png?w=280&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=46f1205d710b57ae3250ce35eaf30857 280w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.dark.png?w=560&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=c3e114f35114a5fce2ce31a96d853439 560w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.dark.png?w=840&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=9a6ac68c728a98d093a85f9d79eaf8fc 840w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.dark.png?w=1100&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=dfc6f7fd4178a03c1e5f3ab724d6e5d9 1100w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.dark.png?w=1650&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=446c057b0cfdf6fb3579bd63dee963d5 1650w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/order-refund.dark.png?w=2500&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=480743c1277dd317fe7b296f5cd67750 2500w" />

<Note>
  **Polar can issue refunds on your behalf**

  Polar reserves the right to issue refunds within 60 days of purchase, at its own discretion, in order to prevent chargebacks. So if you choose to have a “no refunds” policy, be aware that Polar could still issue refunds in an effort to proactively prevent chargebacks.
</Note>

## Issuing a refund

1. Go to the order details page for the specific order you want to refund
2. Scroll down to the “Refund” section
3. Click “Refund”

<img className="block dark:hidden" src="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.light.png?fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=72b1c9f4e81f6fcc00d395f681396515" data-og-width="1402" width="1402" data-og-height="960" height="960" data-path="assets/features/refunds/issue-refund.light.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.light.png?w=280&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=918554c1ec10dd8092d87fe8f0b5cb8f 280w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.light.png?w=560&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=2f197a8156e8cb17a914895d3e290ec2 560w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.light.png?w=840&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=91a6745d8938f98ddc09405a853c0dfa 840w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.light.png?w=1100&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=cbb728319eb9ce79dd5378495b3b7ff8 1100w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.light.png?w=1650&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=7a5ac21de9dd591098c0f6f249119071 1650w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.light.png?w=2500&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=adb22faaa7f43423c283f52189f41132 2500w" />

<img className="hidden dark:block" src="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.dark.png?fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=239999e5fdca1b9f872a847a893e2f33" data-og-width="1430" width="1430" data-og-height="966" height="966" data-path="assets/features/refunds/issue-refund.dark.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.dark.png?w=280&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=c9c0f915426fc6f26c579a6a6ead12c7 280w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.dark.png?w=560&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=5341a41bf0876f0efbeb07d7b1dcdc17 560w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.dark.png?w=840&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=6a54d47b34539317fafb79e339659bf3 840w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.dark.png?w=1100&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=cbf1ee0407910fb5ee2815da47fcf949 1100w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.dark.png?w=1650&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=c7436d4ce2358fbcd2c7b5ac242ff435 1650w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/refunds/issue-refund.dark.png?w=2500&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=ee55a2f3cd980e247a3c2c8745c53fc9 2500w" />

**Amount**

Specify the amount to refund. By default it’s the full order amount, but you can reduce this to issue a partial refund instead.

<Warning>
  **Payment fees are not refunded**

  Unfortunately, credit card networks and PSPs charge us for the underlying transactions regardless of whether it’s later refunded (industry standard). Therefore, we cannot offer a refund on our fees since the costs remain constant.

  Example: An order of $30 costs ~$1.6 in fees to Polar. You can still refund the customer $30, but the ~$1.6 fee remains and is deducted on your balance from other purchases.
</Warning>

**Reason**

Select the reason for the refund - helpful for future reference.

**Revoke Benefits (One-time purchases)**

For one-time purchases, you can revoke the customers access to product benefits, e.g file downloads, license keys or Discord/GitHub invites. By default this is selected since we default to a full refund, but can be disabled.

**Revoke Benefits (Subscriptions)**

You cannot revoke access by refunding an order associated with a subscription. Instead the subscription is required to be canceled and Polar will then automatically revoke access once the subscription itself is revoked.