# Source: https://polar.sh/docs/features/integrations/fernand.md

> ## Documentation Index
> Fetch the complete documentation index at: https://polar.sh/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Polar Integration in Fernand

> Learn how to sync customer and payment data from Polar to Fernand.

<img src="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/overview.png?fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=b88538e65544e963bc3d58002ae490a9" data-og-width="2160" width="2160" data-og-height="1236" height="1236" data-path="assets/features/integrations/fernand/overview.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/overview.png?w=280&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=897c6c50feef09e9935e65dbb621d22f 280w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/overview.png?w=560&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=9c5c32018b6ecf2dda93a9fc475b419d 560w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/overview.png?w=840&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=65425ec74bab9627bd2993756bcc90cb 840w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/overview.png?w=1100&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=248ad82e7f68819bed5ac67a850571b0 1100w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/overview.png?w=1650&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=e0ce3b8d1639085693ed42f72c400c35 1650w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/overview.png?w=2500&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=05fbb37d999054add9754eff7161ed51 2500w" />

## What is Fernand?

[Fernand](https://getfernand.com/) is a modern customer support tool designed for SaaS — it’s fast, calm, and built to reduce the anxiety of answering support requests.

## How it works

After connecting your [Polar](https://polar.sh/) account to Fernand, you’ll be able to see customer payment information and product access details directly within each customer conversation.

This enables you to:

* Instantly verify if someone is an active customer
* Prioritize conversations from high-tier plans
* View product purchases and payment history in context

***

## How to connect Fernand with Polar

<img src="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/enable.png?fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=fd7b3bb222aaf0f953bb3380b6191ae3" data-og-width="2160" width="2160" data-og-height="1199" height="1199" data-path="assets/features/integrations/fernand/enable.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/enable.png?w=280&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=3c91be1f53a2db0d09d0815aaa418bb9 280w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/enable.png?w=560&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=636155ebaba7e9bc3fb3fe9dd45eefa3 560w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/enable.png?w=840&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=5c33cd5d98f078b0c87c071f4b596cc6 840w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/enable.png?w=1100&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=c9c31d16e617c0d5a9016b2af742d080 1100w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/enable.png?w=1650&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=9517b8d2ee3c256b1b182d8e7a0a8657 1650w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/enable.png?w=2500&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=5e1e8ced3419be0eebdd773590ed46cc 2500w" />

1. Open [Integrations](https://app.getfernand.com/settings/organization/integrations) in your Fernand organization settings.
2. Click on **Connect Polar**.
3. You'll be redirected to Polar to authorize the connection.
4. Once approved, Fernand will begin syncing customer data automatically.

That’s it! You’ll now see Polar customer info directly in Fernand's conversation list and sidebar.

***

## How to automate your inbox with Polar data

Once Polar is connected, you can create automation rules in Fernand based on Polar data.

Let’s walk through a basic example: auto-replying to all customers on your `Pro` plan.

<img src="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/inbox.png?fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=d4e253667c841e2223bd94db3b34f409" data-og-width="1280" width="1280" data-og-height="659" height="659" data-path="assets/features/integrations/fernand/inbox.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/inbox.png?w=280&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=4e04e85618a90322a16cae3c8ce670ec 280w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/inbox.png?w=560&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=31ee8e81b408242dd33c7cdb3fc9ec2b 560w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/inbox.png?w=840&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=821ea41265e2228afefcc409eb1c84fe 840w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/inbox.png?w=1100&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=ed05d0eb42cfcfbf50d37ee630627dd0 1100w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/inbox.png?w=1650&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=f7740f807828d9cb68e6d63d195ae14b 1650w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/inbox.png?w=2500&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=b0e1217e19a8d48884711988c7169095 2500w" />

### Create a new rule

<Steps>
  <Step title="Create a new rule">
    1. Go to [Rules](https://app.getfernand.com/settings/organization/rules) in Fernand.
    2. Click `Add rule` and give it a descriptive name.

    <img src="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/create-rule.png?fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=25780e683d3c9796dde3245b65915c04" data-og-width="2320" width="2320" data-og-height="1597" height="1597" data-path="assets/features/integrations/fernand/create-rule.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/create-rule.png?w=280&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=a53366fd55fb6a34271057a3cd3cf055 280w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/create-rule.png?w=560&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=dee0c4481ee8f196b5cdd2b3aac167a4 560w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/create-rule.png?w=840&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=d5fe3839441b01a27076d6b4f8a8dc2a 840w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/create-rule.png?w=1100&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=81f5eaaa4b926dc92e83ef5d7919bb32 1100w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/create-rule.png?w=1650&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=479bc657cf2f5fcfee76b7f832bc1344 1650w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/create-rule.png?w=2500&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=d36ade3b5cf72a25aaa418617daa16a9 2500w" />
  </Step>

  <Step title="Select a trigger">
    This ensures the rule runs on each new customer message.

    <img src="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-trigger.png?fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=aeff3403e656453aa466b014e60b576b" data-og-width="2320" width="2320" data-og-height="1597" height="1597" data-path="assets/features/integrations/fernand/rule-trigger.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-trigger.png?w=280&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=2556e928d12ec31c371fbd0c4d4c3740 280w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-trigger.png?w=560&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=dac0117d53c8841023342742d70433be 560w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-trigger.png?w=840&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=2348c74c80bdcd7d52f3f953fbffa4d6 840w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-trigger.png?w=1100&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=e290a183aa0f239677b75ca25d3b6d96 1100w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-trigger.png?w=1650&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=b7c65e12376bd68f8651ea985f9cc648 1650w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-trigger.png?w=2500&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=ad57136672c63572d7f08e47ddaf518c 2500w" />
  </Step>

  <Step title="Select a condition">
    Now add a condition based on Polar data. For example:

    * `Contact is a customer...`
    * `Contact has paid plan...`

    You can target specific plans (e.g. `Pro`, `Business`) or specific products to personalize support or automate prioritization.

    <img src="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-conditions.png?fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=7ed92fcbca3e73c386624f3fadd59e0f" data-og-width="2320" width="2320" data-og-height="1597" height="1597" data-path="assets/features/integrations/fernand/rule-conditions.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-conditions.png?w=280&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=e4f1816abf559122016d1bbba1f09fb0 280w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-conditions.png?w=560&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=2f2a39970873f13a645ac9da14431ded 560w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-conditions.png?w=840&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=af65ed15ea90391de629467476f357c2 840w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-conditions.png?w=1100&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=ac3fe60db359a36cefa3310065d6580e 1100w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-conditions.png?w=1650&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=3f67fc898eca5931ecebb4f8b0624651 1650w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/rule-conditions.png?w=2500&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=b925c4ae62aaf58690ce493b3d03c504 2500w" />
  </Step>

  <Step title="Select an action">
    Now define what happens when the rule matches. For example:

    * Send an auto reply (with variables)
    * Assign the conversation to a specific agent
    * Tag the conversation with `priority` or `paid`
    * Trigger a webhook for external automation

    <img src="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/action.png?fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=5991fcfc0687d4cc116fc5e67da3b579" data-og-width="2320" width="2320" data-og-height="2352" height="2352" data-path="assets/features/integrations/fernand/action.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/action.png?w=280&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=793688754f120034816233cdecd19307 280w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/action.png?w=560&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=09c4a013ad40ecb03d7e963d7eac3a3e 560w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/action.png?w=840&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=45dbd1bbd21ac26941deec8828af8445 840w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/action.png?w=1100&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=aed9e829552d2878db7987084ac5c798 1100w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/action.png?w=1650&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=2b1a1284dec7cee9f78d488d138d0b7c 1650w, https://mintcdn.com/polar/fnujBPxaFvfkZfB0/assets/features/integrations/fernand/action.png?w=2500&fit=max&auto=format&n=fnujBPxaFvfkZfB0&q=85&s=8fb23f5d26ca36a8483281100dea8958 2500w" />
  </Step>
</Steps>

### Disconnecting the integration

If you ever want to disconnect Polar from your Fernand workspace:

<Steps>
  <Step title="Go to the Integrations page." />

  <Step title="Click Disconnect next to Polar." />
</Steps>

Deleting your organization on Fernand will also remove the Polar integration automatically.