# Source: https://docs.livekit.io/telephony/accepting-calls.md

LiveKit docs › Accepting calls › Overview

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# Accepting calls overview

> An overview of accepting inbound calls with LiveKit telephony.

## Overview

Accept inbound calls and route them to LiveKit rooms. Configure inbound trunks, dispatch rules, and workflows to handle incoming calls and connect callers with agents or other participants.

> ℹ️ **Simplified inbound calling**
> 
> LiveKit Phone Numbers provide a simple setup process that only requires purchasing a phone number and creating a dispatch rule. To learn more, see [LiveKit Phone Numbers](https://docs.livekit.io/telephony/start/phone-numbers.md).

## Accepting calls components

Set up inbound call handling with trunks, dispatch rules, and provider-specific configurations.

| Component | Description | Use cases |
| **Workflow & setup** | Overview of the inbound call workflow, from receiving an INVITE request to creating SIP participants and routing to rooms. | Understanding call flow, setting up inbound call handling, and learning how dispatch rules route calls to rooms. |
| **Inbound trunk** | Configure inbound trunks to accept incoming calls from SIP providers, with options to restrict calls by IP address or phone number. | Accepting calls from SIP providers, restricting inbound calls to specific sources, and configuring trunk authentication. |
| **Dispatch rule** | Create dispatch rules that control how callers are added as SIP participants and routed to rooms, including agent dispatch configuration. | Routing calls to specific rooms, configuring agent dispatch, and customizing how SIP participants join rooms. |
| **Twilio Voice integration** | Accept inbound calls using Twilio programmable voice with TwiML and Twilio conferencing integration. | Twilio Voice integration, TwiML-based call routing, and Twilio conferencing features. |

## In this section

Read more about accepting calls.

- **[Workflow & setup](https://docs.livekit.io/telephony/accepting-calls/workflow-setup.md)**: Overview of the inbound call workflow and setup process.

- **[Inbound trunk](https://docs.livekit.io/telephony/accepting-calls/inbound-trunk.md)**: Create and configure inbound trunks to accept incoming calls from SIP providers.

- **[Dispatch rule](https://docs.livekit.io/telephony/accepting-calls/dispatch-rule.md)**: Configure dispatch rules to route calls to rooms.

- **[Twilio Voice integration](https://docs.livekit.io/telephony/accepting-calls/inbound-twilio.md)**: Accept inbound calls using Twilio programmable voice.

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This document was rendered at 2026-02-03T03:25:12.094Z.
For the latest version of this document, see [https://docs.livekit.io/telephony/accepting-calls.md](https://docs.livekit.io/telephony/accepting-calls.md).

To explore all LiveKit documentation, see [llms.txt](https://docs.livekit.io/llms.txt).