# Source: https://jam.dev/docs/integrations/zendesk.md

# Source: https://jam.dev/docs/jam-for-customer-support/zendesk.md

# Zendesk

1. Create a new [Recording Link](https://jam.dev/docs/recording-links#how-it-works) from the Jam browser extension.
2. Copy & Paste the customer conversation URL as the Recording Link name (e.g., <https://yourcompany.zendesk.com/agent/tickets/ABC-12345-XYZ>.
3. Share the Recording Link in the customer conversation.
4. When the recording is ready, you will receive an email with the customer recording with a reference to the corresponding customer conversation.

{% hint style="info" %}
If you want to capture logs and network requests from your Recording Links, follow this [set up guide](https://jam.dev/docs/jam-for-customer-support/send-recording-links-from-your-own-domain-and-collect-console-logs).
{% endhint %}