# Source: https://jam.dev/docs/jam-for-customer-support/recording-links.md

# Recording Links

{% embed url="<https://www.youtube.com/watch?v=GP0SBqWU-58>" %}

### How It Works

1. **Generate a recording link** from your [Jam dashboard](https://jam.dev/s/recording-links)
2. **Share via email, chat, or a customer support system like Zendesk, Hubspot, or Intercom**
3. **Recipients click and record** directly in their browser
4. **Recordings appear in your dashboard** with full technical context

Works on any device, no downloads required.

<figure><img src="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2FO9HYGBHjXTpQpwUrlYrX%2FDemo_GIF_Recording_Links.gif?alt=media&#x26;token=77f1f2a9-bc54-4e02-a544-1b63a3970ca2" alt=""><figcaption></figcaption></figure>

### When to Use Recording Links

* **Customer support**: Replace vague descriptions with visual reproductions
* **External bug reports**: Get technical context from users outside your team
* **QA workflows**: Capture specific scenarios and environments
* **Remote debugging**: See issues that only happen in particular setups

### Next steps

{% content-ref url="send-recording-links-from-your-own-domain-and-collect-console-logs" %}
[send-recording-links-from-your-own-domain-and-collect-console-logs](https://jam.dev/docs/jam-for-customer-support/send-recording-links-from-your-own-domain-and-collect-console-logs)
{% endcontent-ref %}

{% content-ref url="recording-links/how-to-use-recording-links" %}
[how-to-use-recording-links](https://jam.dev/docs/jam-for-customer-support/recording-links/how-to-use-recording-links)
{% endcontent-ref %}