# Source: https://jam.dev/docs/integrations/intercom.md

# Source: https://jam.dev/docs/jam-for-customer-support/intercom.md

# Intercom

{% embed url="<https://www.youtube.com/watch?v=jxzyIdzRZnI>" %}

## Getting started

{% hint style="info" %}
Jam for Intercom supports multiple channels, including **Intercom Messenger**, **email,** and **Slack**.
{% endhint %}

### How to use Jam + Intercom

1. From the team dashboard, go to the team settings and select Connected Apps tab. Click on Intercom and go through the authorization flow.<br>

   <figure><img src="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2Fywr9IQOjAnY7PgtuIszS%2FJamCSUP-1.gif?alt=media&#x26;token=f2b5ee76-1314-4190-b338-09483ce65c11" alt="" width="563"><figcaption><p><br></p></figcaption></figure>
2. Once the integration is connected you can start using Jam in chats with your customers.\
   Pin Jam in Intercom for easy access: in the Intercom inbox sidebar, scroll to bottom and click on Edit apps. Pin the Jam app, and drag it to the top of the sidebar.<br>

   <figure><img src="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2FtHjogZq7Ng0RBjAKslUw%2FJamCSUP-2.gif?alt=media&#x26;token=7e780985-49b4-400e-a86a-6d2253d840d4" alt="" width="563"><figcaption><p><br></p></figcaption></figure>

{% hint style="info" %}
If you're looking to integrate Jam into your Fin workflow please follow this guide: [How to integrate Jam with Fin](https://jam.dev/docs/jam-for-customer-support/intercom-fin-ai)
{% endhint %}

3. Once your users report an issue, an agent can request a screen recording with Jam\
   \&#xNAN;*Tip: you can also customize the message your users see*<br>

<figure><img src="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2F5ljiFKFtMz1F7lSutcdV%2FCSUP-3.gif?alt=media&#x26;token=f8b748e1-3d21-4040-b90b-73d7e300f842" alt="" width="563"><figcaption><p><br></p></figcaption></figure>

4. Once user submits the recording, an agent receives a note with the Jam<br>

<figure><img src="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2Fc2Ca7EpKgLVyTV4JBzg9%2FJamCSUP-4.png?alt=media&#x26;token=5793a560-a55f-45dd-b77c-d24a1b298594" alt="" width="563"><figcaption><p><br></p></figcaption></figure>

5. Resulting Jam contains the screen recording + system metadata\
   Tip: you can also get console and network events in your Jams with [jam.js](https://jam.dev/docs/jam-for-customer-support/capture-logs-network-requests-from-customer-jams)

<figure><img src="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2FbO05I3cqBr3g8AJPAM8p%2FJamCSUP-4.gif?alt=media&#x26;token=63dbed39-fc16-46d3-9c36-6a11b2f78768" alt="" width="563"><figcaption></figcaption></figure>

And that's it. Now you have all the info you need to fix customer issues faster.&#x20;

If you need any help, or want to share feedback, feel free to reach out to <hello@jam.dev>!