# Source: https://jam.dev/docs/get-started/creating-a-recording-link.md

# Creating a Recording Link

### Create Your First Recording Link

{% embed url="<https://www.youtube.com/watch?t=1s&v=GP0SBqWU-58>" %}

{% stepper %}
{% step %}
**Create Your Account**\
Enter your email and set up your Jam account.

<a href="https://jam.dev/login" class="button primary">Sign up for free</a>
{% endstep %}

{% step %}
**Navigate to recording links**\
Pin Jam to your browser toolbar for quick access during testing and debugging.
{% endstep %}

{% step %}
**Send your recording Link**\
They click the link and reproduce the issue. Jam automatically captures all technical details
{% endstep %}
{% endstepper %}

### Adding a reference

When you create a recording link, you can associate the recording link with what you’re working on: a ticket in an issue tracker, an email address, or a web page.

1. Copy the link to your issue tracker ticket:

   <figure><img src="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2FHPDeeCwEbKTg9oJnhgy8%2FScreenshot%202025-09-05%20at%2012.20.18%E2%80%AFPM.png?alt=media&#x26;token=7c9dee3c-b071-434c-935e-964302094eeb" alt=""><figcaption></figcaption></figure>
2. Create a recording link. In the “reference name or link”, paste your link. You'll see that we identify your issue tracker and ticket number:<br>

   <figure><img src="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2F8NYTMzz7sK5LhS9geLyK%2FScreenshot%202025-09-05%20at%2012.22.46%E2%80%AFPM.png?alt=media&#x26;token=de3b1fa8-51ec-4956-90ed-9e9aa77cc5c0" alt=""><figcaption><p>You can also enter any web URL or email address!</p></figcaption></figure>
3. Send your recording link to your customer.
4. When your customer records a Jam, we’ll link the Jam back to your ticket:

   <figure><img src="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2F6NH2xSfwJiuWXmmkSSz6%2FScreenshot%202025-09-05%20at%2012.27.32%E2%80%AFPM.png?alt=media&#x26;token=f2e63a89-cbdc-472c-bbec-400df4dd1cd7" alt=""><figcaption></figcaption></figure>

### Recording Links with Console Logs

Recording links can capture console and network logs from anyone who uses them. No more debugging calls - just send the link and get the context you need.

See our [Quickstart guide](https://jam.dev/docs/jam-for-customer-support/send-recording-links-from-your-own-domain-and-collect-console-logs) for step-by-step instructions on setting up recording links with console logs and network requests.

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