```json
{
  "category": "urgent",
  "priority": "critical",
  "confidence_score": 0.95,
  "sentiment": "negative",
  "key_entities": [
    {
      "entity": "production server",
      "type": "system"
    },
    {
      "entity": "2:30 PM EST",
      "type": "datetime"
    },
    {
      "entity": "DevOps Team",
      "type": "organization"
    },
    {
      "entity": "customer-facing services",
      "type": "system"
    }
  ],
  "suggested_actions": [
    "Join emergency call immediately",
    "Escalate to senior DevOps team",
    "Activate incident response protocol",
    "Prepare customer communication",
    "Monitor service restoration progress"
  ],
  "requires_immediate_attention": true,
  "estimated_response_time": "immediate"
}
```

---

## Structured Outputs: Step2 Example (py)