# Source: https://docs.fireworks.ai/faq-new/billing-pricing/why-might-my-account-be-suspended-even-with-remaining-credits.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fireworks.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Why might my account be suspended even with remaining credits?

Your account may be suspended due to several factors:

1. **Monthly usage limits**:
   * Each tier includes a monthly usage limit, independent of any credits.
   * Once you reach this limit, your service will be suspended, even if you have credits remaining.
   * Usage limits automatically reset at the beginning of each month.

2. **Billing structure**:
   * Pre-purchased credits do not prevent additional charges.
   * You can exceed your pre-purchased credits and will be billed for any usage beyond that limit.
   * **Example**: If you have `$20` in pre-purchased credits but incur `$83` in usage, you will be billed for the `$63` difference.

<Note>
  If you're experiencing account suspension issues or need assistance with your usage limits, please contact [inquiries@fireworks.ai](mailto:inquiries@fireworks.ai).
</Note>