# PRIVACY POLICY

Date of last revision: December 26, 2024

1. **Who We Are?**

The name of our company is SideGuide Technologies, Inc. d/b/a Firecrawl (“Firecrawl”), and we’re registered as a corporation in Delaware. Firecrawl is a tool for collecting and enhancing LLM-ready data.

2. **What Is This?**

This is a privacy policy and the reason we have it is to tell you how we collect, manage, store, and use your information.

Just so we’re clear, whenever we say \*\*\*\*“we,” “us,” “our,” or “ourselves”, we’re talking about Firecrawl and whenever we say “you” or “your,” we’re talking about the person or business who has decided to use our services, or even potentially a third party. When we talk about our services, we mean any of our platforms, websites, or apps; or any features, products, graphics, text, images, photos, audio, video, or similar things we use.

3. **Why Are We Showing You This?**

We value and respect your privacy. That is why we strive to only use your information when we think that doing so improves your experience in using our services. If you feel that we could improve in this mission in any way, or if you have a complaint or concern, please let us know by sending us your feedback to the following email address: help@firecrawl.com.

Our goal is to be as transparent and open about our use of information and data as possible, so that our users can benefit from both the way they provide information and how we use it.

This privacy policy should be read along with our Terms of Use, posted at [https://www.firecrawl.dev/terms-of-use](https://www.firecrawl.dev/terms-of-use). That’s another big part of what we do, so please review it and follow its process for questions or concerns about what it says there.

4. **Information Collection and Use**

In using the services, you may be asked to provide us a variety of information– some of which can personally identify you and some that cannot. We may collect, store, and share this personal information with third parties, but only in the ways we explain in this policy. Here’s how we do it and why we do it:

1. **Personally Identifiable Information: How we collect it.**

Personally identifiable information (also, “PII”) is data that can be used to contact or identify a single person. Examples include your name, your phone number, your email, your address, and your IP address. We collect the following categories of information

- name

- email address

- payment information, including credit card information

- company Information

- IP addresses

- browser information

- timestamps

- page views,

- load times

- referrers

- device type and browser information

- information that is collected on behalf of our clients


2. **Personally Identifiable Information: How we use it.**

We use your personal information in the following ways:

- To provide you our services;

- Caching and indexing;

- To contact you via email to inform you of service issues, new features, updates, offers, and billing issues;

- To improve our website performance;

- To tailor our services to your needs and the way you use our services;

- To process payments;

- To determine how to improve our product;

- To market our services to interested customers;

- We use cookies to track unauthenticated user activity on our site;

- For advertising purposes.


3. **Who We Share Your Information With and Why**

We only share your information with third parties in the following ways and for the following purposes:

- **Stripe, Inc.** We share your email, credit cardholder name, and card number and related information to run the initial and subsequent payments for our services. This information is sent directly to Stripe through a plugin on our website. Your credit card information is stored with Stripe for subsequently billing; we do not retain your credit card information internally.  Their privacy policy is here: https://stripe.com/privacy.

- **Posthog.** We share your data with Posthog to better understand user interactions (e.g., clicks, page views, events); device information (IP address, browser type); location data (based on IP). Their privacy policy is provided here: https://posthog.com/privacy

- **Crisp Chatbot.** We share names, emails, and phone numbers if provided by users; messages sent in the chat widget; IP addresses, browser information, and timestamp. We do this to communicate with our customers. Their privacy policy is provided here. https://crisp.chat/en/privacy/

- **Vercel Analytics.** We share IP addresses (used to determine visitor location); information related to referrers; Device type and browser information. This is for product and marketing analytics. Their privacy policy is provided here: https://vercel.com/legal/privacy-policy

- We will share all collected information to the extent necessary and as required by law or to comply with any legal obligations, including defense of our company.


4. **Your Choices in What Information You Share**

For users who do not register for our services or a business account, we will not collect that user’s personally identifying information—unless that personally identifiable information is information of a customer of one of our business clients, which is shares by that business through permission obtained by the business directly from that customer.

5. **Non-Personally Identifiable Information**

Non-personally identifiable information includes general details about your device and connection (including the type of computer/mobile device, operating system, web-browser or other software, language preference, and hardware); general information from the app store or referring website; the date and time of visit or use; and, internet content provider information. We may collect this type of information.

6. **How Long We Keep Your Information**

We will retain your personally identifiable information until you request in writing that we delete or otherwise remove your personally identifiable information as part of our normal business processes. We may develop or amend a policy for deleting PII on a recurring timeline at some point in the future, but we do not currently have such a policy.

7. **Where We Keep and Transfer Your Information**

Our business is operated in the United States and, as far as we are aware, third parties with whom we share your information are as well. Our servers are located in the United States and this is where your data and information will be stored. Due to the nature of internet communications, however, such data could pass through other countries as part of the transmission process; this is also true for our clients outside the United States.

Please be aware if you are a citizen of another country, and if you live in Europe in particular, that your information will be transferred out of your home country and into the United States. The United States might not have the same level of data protection as your country provides.

Our processing of personal data from individuals is not targeted to reveal race; ethnicity; political, religious, or philosophical beliefs; trade union memberships; health; sexual activity; or, sexual orientation.

If you would like more information about this, please email us at help@firecrawl.com.

8. **EU Rights to Information**

According to the laws of the European Union (except for limited exceptions, where applicable), anyone in those countries has the right to:

- Be informed about their data and its processing;

- Have access to their data;

- Correct any errors in their data;

- Erase data from our records;

- Restrict processing and use of data;

- Data portability;

- Object to the use of their data, including for the purpose of automated profiling and direct marketing;

- Make decisions about automated decision making and profiling


We respect each of these rights for all of our users, regardless of citizenship. If you have any questions or concerns about any of these rights, or if you would like to assert any of these rights at any time, please contact help@firecrawl.com.

9. **California Residents**

The California Consumer Privacy Act (“CCPA”) provides California residents specific rights to restrict, access, and delete their collected information. All requests under this section should be provide to help@firecrawl.com. Subject to the requirements and limitations under the CCPA, these rights include:

- Upon your written request, up to 2 times during a 12 month period, we will provide you a summary of the personal information we have for you for your review.

- Upon your written request, and absent a legal need under to retain such information, we will delete your personal information we have collected.


We may be required to make further inquiry to verify the identity of the individual requesting any action above to confirm that person’s identity prior to processing that request.

5. **Protecting Your Information**

1. **Keeping it Safe**

We make reasonable and commercially feasible efforts to keep your information safe. Though we are a small business, we have appropriate security measures in place to prevent your information from being accidentally lost, used, or accessed in an unauthorized way. We restrict access to your personal information to those who need to know it, are subject to contractual confidentiality obligations in the case of internal personnel and third-party providers, and may be disciplined or terminated if they fail to meet these obligations in terms of contractors and internal personnel. Those processing your information are tasked to do so in an authorized manner and are subject to a duty of confidentiality. We encrypt data during transit via TLS and at rest if requested.

That said, no organization or business can guarantee 100% data protection. With that in mind, we also have procedures in place to deal with any suspected data security breach. We will inform both you and any applicable authorities of a suspected data security breach, as and when required by law.

2. **Third-Party Providers**

As articulated in this privacy policy, our services utilize third-party providers, as well as providing an integration with Stripe, Inc.

We do not control those policies and terms. You should visit those providers to acquaint yourself with their policies and terms, as previously provided in this policy document. If you have any issue or concern with those terms or policies, you should address those concerns with that third-party provider.

3. **Posting Content**

If you share content with another party, including messaging customers, that information may become public through your actions or the actions of the other party. Additionally, if you post any information or content on social media, you are making that information public. You can always ask us to delete information in our possession, but we cannot force anyone else to erase your information. F

4. **Do Not Track Signals/Cookies**

Some technologies, such as web browsers or mobile devices, provide a setting that when turned on sends a Do Not Track (DNT) signal when browsing a website or app. There is currently no common standard for responding to DNT Signals or even in the DNT signal itself. We recognize and respect DNT signals.

5. **Minors’ Data**

We do not intentionally collect minors’ data.

If you are a parent, and you believe we have accidentally collected your child’s data, you have the right to contact us and require that we: remove and delete the personal information provided. To do so, upon you contacting us, we must take reasonable steps to confirm you are the parent. You may contact us for such a request at any time at help@firecrawl.com.

6. **Compliance with Regulations**

We regularly review our privacy policy to do our best to ensure it complies with any applicable laws. Ours is a small business, but when we receive formal written complaints, we will contact the person who made the complaint to follow up as soon as practicable. We will work with relevant regulatory authorities to resolve any complaints or concerns that we cannot resolve with our users directly.

You also have the right to file a complaint with the supervisory authority of your home country, where available, relating to the processing of any personal data you feel may have violated local regulations.

6. **General Information**

1. **No Unsolicited Personal Information Requests**

We will never ask you for your personal information in an unsolicited letter, call, or email. If you contact us, we will only use your personal information if necessary to fulfill your request.

2. **Changes**

Our business and the services we provide are constantly evolving. We may change our privacy policy at any time. If we change our policy, we will notify you of any updates to our policy. We will not reduce your rights under this policy without your consent.

3. **Complaints**

We respect the rights of all of our users, regardless of location or citizenship. If you have any questions or concerns about any of these rights, or if you would like to assert any of these rights at any time, please contact help@firecrawl.com.

4. **Questions about Policy**

If you have any questions about this privacy policy, contact us at: help@firecrawl.com. By accessing any of our services or content, you are affirming that you understand and agree with the terms of our privacy policy.

## Firecrawl Launch Week II
Oct 28 to Nov 3