# Source: https://docs.deepconverse.com/product-docs/chatbots/basics/intent-action-responses.md

# Intent action responses

When the chatbot understands an **intent** it can respond by taking the user through a **Flow**. The flow is a conversational workflow that walks customers through different actions and/or provides information.

When you add a **intent** it is automatically associated with a flow. &#x20;

### Flows <a href="#multi_step_response" id="multi_step_response"></a>

Flows are authored using our Conversation Flow Builder. Flows can be used to author API callouts, forms, questions, conditional rules and make use of prebuilt building blocks (Add On).

<figure><img src="https://534431549-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbO3m8ycFG8xg77R5w9dH%2Fuploads%2F3i7GsXzxrc1Q7PUuAWmS%2Fimage.png?alt=media&#x26;token=0863d02f-c31a-486c-950e-118069a414e2" alt=""><figcaption></figcaption></figure>

Learn more about authoring flows by visiting the pages below.

{% content-ref url="../../conversational-flow-builder" %}
[conversational-flow-builder](https://docs.deepconverse.com/product-docs/conversational-flow-builder)
{% endcontent-ref %}

{% content-ref url="../../conversational-flow-builder/conversation-blocks" %}
[conversation-blocks](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks)
{% endcontent-ref %}