# Source: https://docs.datadoghq.com/account_management/guide/access-your-support-ticket.md

---
title: Access Your Support Ticket
description: >-
  Learn how to create new support tickets and access your existing Datadog
  support tickets through the Zendesk portal.
breadcrumbs: >-
  Docs > Account Management > Account Management Guides > Access Your Support
  Ticket
---

# Access Your Support Ticket

## Creating a support ticket{% #creating-a-support-ticket %}

To create a new support ticket, click on the appropriate Site link and click **Submit a request** to fill out a ticket form.

- [US1, US3, US5, EU, AP1, AP2](https://help.datadoghq.com/)
- [US1-FED](http://help.ddog-gov.com/)

{% image
   source="https://datadog-docs.imgix.net/images/account_management/guide/access_your_support_ticket/support_page.e3d37e2ad462d4d9ae4783329cb6b3b9.png?auto=format"
   alt="Datadog Support landing page" /%}

You can also access this form through Datadog from the [help page](https://app.datadoghq.com/help), from the left navgiation click on **?** -> **Resources**. Under *Support Tickets & Billing Questions* click on **New Support Ticket**.

## Accessing existing tickets{% #accessing-existing-tickets %}

If you have opened at least one Datadog support ticket, follow this process to access all your Datadog support tickets:

1. From the Support page click **Sign in** on the top right.

1. If this is your first time signing into your Datadog Zendesk account, click the link by **New to your Datadog Zendesk account? Sign up**.

1. If you have previously emailed Datadog support, click **Emailed us for support? Get a password** and enter the same email address you used to contact Datadog support.

1. After you receive the password in your email, log in and click **Manage your tickets** to see your requests:

1. If you don't see the **My Activities** page after logging in, click on your name in the upper right corner, and then click **My Activities**.

1. If you would like to view your entire organization's tickets, submit a request to Datadog support.

- [US1, US3, US5, EU, AP1, AP2](https://help.datadoghq.com/)
- [US1-FED](http://help.ddog-gov.com/)

## Password requirements{% #password-requirements %}

To ensure the security of your account, any password used to sign in to Datadog's Zendesk support portal must meet the following requirements:

1. Password complexity:
   - Must include at least **12 characters**.
   - Must contain **uppercase and lowercase letters (A-Z)**.
   - Must include at least **one number (0-9)**.
   - Must include at least **one special character** (for example, `!`, `@`, `#`, or `%`).
   - Must **not resemble an email address**.
   - Must **not include the word "Zendesk"**.
1. Failed attempts and lockout:
   - Users are allowed a maximum of **5 attempts** before the account is locked out temporarily.
1. Prohibited sequences:
   - Passwords cannot include more than a specified number of consecutive letters or numbers. For instance, if the limit is set to 4, the system rejects passwords like `admin12345`.
1. Previous passwords:
   - Users cannot reuse a certain number of their previously used passwords.
1. Expiration Policy:
   - Passwords must be updated at least **every 90 days**, or whenever prompted by the system.

## Troubleshooting{% #troubleshooting %}

### Error: Refused to connect{% #error-refused-to-connect %}

**Refused to connect** errors come from privacy settings that block third-party cookies. To solve this issue, make sure the browser allows third-party cookies from Zendesk. Find instructions on how to [Clear, enable, and manage cookies in Chrome](https://support.google.com/chrome/answer/95647) in Google Chrome Help.

If your browser has ad-blockers, turn them off to see if this allows you to sign in. Some ad-blockers have their own list of exceptions. In this case, add **datadog.zendesk.com** to the allow list.

## Further reading{% #further-reading %}

- [Getting Started with Datadog Support](https://docs.datadoghq.com/getting_started/support/)