# Source: https://docs.comfy.org/support/payment/unsuccessful-payments.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.comfy.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Unsuccessful payments

> Understand why payments fail and how to resolve payment issues

If your payment fails, your subscription may be interrupted. This guide helps you understand and resolve payment issues.

## Common reasons for payment failure

### Insufficient funds

* Your card does not have enough available balance or credit
* **Solution**: Add funds to your account or use a different payment method

### Expired card

* Your credit or debit card has passed its expiration date
* **Solution**: Update your payment information with a valid card

### Incorrect information

* Card number, CVV, or billing address is entered incorrectly
* **Solution**: Verify and correct your payment details

### Card declined by issuer

* Your bank or card issuer has declined the transaction
* **Solution**: Contact your bank to authorize the payment

### International restrictions

* Your card does not support international transactions
* **Solution**: Enable international payments or use a different card

### Security holds

* Your bank has flagged the transaction as suspicious
* **Solution**: Contact your bank to verify and approve the charge

## What happens when payment fails

## Resolving payment issues

### Update your payment method

1. Log in to your account
2. Go to **Account Settings** > **Billing & Payment**
3. Update your payment information
4. Click **Retry Payment** if available

### Contact your bank

* Verify that your card is active and has sufficient funds
* Ensure international transactions are enabled
* Confirm that the charge from Comfy Organization Inc is authorized

### Try a different payment method

If your current payment method continues to fail, consider using:

* A different credit or debit card
* A digital wallet (Apple Pay, Google Pay, PayPal)
* An alternative payment method

## Preventing future payment failures

* Keep your payment information up to date
* Ensure your card has sufficient funds before billing dates
* Update your card details before expiration
* Whitelist charges from Comfy Organization Inc with your bank
* Enable email notifications for billing reminders

## Grace period and account suspension

* You typically have 7-14 days to resolve payment issues
* During this period, you may have limited access to services
* If payment is not resolved, your subscription will be cancelled
* You can reactivate your subscription at any time by updating payment information

## Need assistance?

If you continue to experience payment issues after trying these solutions, please contact our [support team](https://support.comfy.org/) with:

* Your account email
* The error message you received
* The payment method you're attempting to use
* Any relevant transaction IDs

We're here to help resolve your payment issues quickly.