# Source: https://docs.chatling.ai/web-widget/satisfaction-survey.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatling.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Satisfaction survey

> A guide on how to set up and display satisfaction surveys.

You can collect feedback from users at the end of their chat by displaying a satisfaction survey. This can help you gain insights into user satisfaction, identify areas for improvement, and track the overall effectiveness of your chatbot over time.

## How to set up a satisfaction survey

1. From the chatbot dashboard, go to `Settings`.

<img src="https://chatling-assets.b-cdn.net/open-chatbot-settings.jpg" width="250" alt="Open chatbot settings" />

2. Click the `Satisfaction Survey` tab.

<img src="https://chatling-assets.b-cdn.net/click-satisfaction-survey-tab-in-chatbot-settings.jpg" width="450" alt="Click satisfaction survey tab in chatbot settings" />

3. Toggle on the `Show survey` option.

<img src="https://chatling-assets.b-cdn.net/enable-chatbot-satisfaction-survey.jpg" width="600" alt="Enable chatbot satisfaction survey" />

4. Customize the survey by selecting the rating type, questions to display, and more.

<img src="https://chatling-assets.b-cdn.net/customize-chatbot-satisfaction-survey.jpg" width="600" alt="Customize satisfaction survey" />

5. Click `Save` to apply the changes.

<img src="https://chatling-assets.b-cdn.net/save-chatbot-satisfaction-survey-settings.jpg" width="600" alt="Save satisfaction survey settings" />

## View survey responses

You can view survey responses from the `Conversations` page of your chatbot dashboard. If a conversation has a survey response, the result will appear within the conversation thread as well as on the `Details` section in the sidebar.

<img src="https://chatling-assets.b-cdn.net/view-conversation-satisfaction-survey-response.jpg" width="600" alt="View satisfaction survey responses" />