# Source: https://docs.avaamo.com/user-guide/how-to/manage-platform-settings/usage-reports/voice-usage.md

# Voice Usage

The `Voice Usage` feature helps you to track the anticipated voice billing usage associated with the company’s license configuration. It allows you to track monthly incoming and outgoing calls on your account and export usage reports for further analysis.

Click your `Profile` icon at the top-right corner, Navigate to `Settings -> Usage Reports` to access the `Voice Usage` option.&#x20;

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### How to use this page?

{% hint style="info" %}
**Notes**:&#x20;

* The `Voice Usage` page is available only for users with the `Settings` role.
* All the data in the page is captured in the UTC timezone.
  {% endhint %}

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* You can view voice usage data for the past 12 months. To export data in a CSV format, use the `Export All` option in the top-right corner of the window.
* Data for each month with segment and message summary is displayed. Click the month to view the complete history of Voice usage for each day of the month. C The following information is displayed in the detailed view for each date:
  * **Incoming IVR calls**
  * **Outgoing IVR calls**
* Click `Export` to export the specific month's data in a CSV format.