# Source: https://docs.avaamo.com/user-guide/recent-releases/release-notes-v9.0.0/meet-aura-your-smart-support-agent.md

# Meet "Aura" - your smart support agent

The `Aura` is an AI-powered assistant designed to deliver immediate, accurate, and contextual first-level support.&#x20;

It empowers agent developers and business teams by providing instant resolutions to common queries, significantly reducing dependency on other teams.

Powered by [LLaMB](https://docs.avaamo.com/user-guide/llamb/get-started), Aura taps into Avaamo’s documentation and internal knowledge base to bring you the right information quickly. By leveraging the latest advancements in natural language processing and contextual AI, the Aura ensures 24/7 availability and high accuracy across a wide range of support scenarios.

Here's a quick sneak peek at the Aura:

<figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FPED24mFRmFBxhziosYbL%2F1746507683461242.gif?alt=media&#x26;token=0d16fa67-de9d-48f5-a542-9e379a3ef532" alt=""><figcaption></figcaption></figure>

### Key objectives

* **Enhance self-service experience:** Aura agent enables users to resolve their queries independently, fostering confidence and improving overall satisfaction.
* **Accelerate resolution time:** Aura agent helps users find solutions quickly without waiting for human intervention by providing real-time, context-aware answers.
* **Improve Operational Efficiency:** Solution engineers can focus on complex cases as Aura efficiently manages repetitive and straightforward inquiries.

### Aura for everyone

* **Developers:** Instantly access documentation, integration guides, and troubleshooting steps while building or maintaining agents.
* **Business Teams:** Obtain quick clarifications on agent functionalities, configurations, and operational best practices.
* **Solution engineers:** Retrieve validated solutions to frequent queries, reducing resolution time for recurring issues.&#x20;

### Conversation with Aura

Aura is your built-in AI assistant, accessible to all logged-in users across the platform. No matter where you are in the dashboard, just click the `Aura` icon to open the chat window and start interacting.\
Use Aura to get instant help, find answers to your questions, or receive guidance—right when you need it.

**Example questions you can ask Aura:**

* *What channels can LLaMB be deployed on?*
* *How do I get my SharePoint content into Avaamo LLaMB ?*
* *If the content is updated in ServiceNow after ingestion in Avaamo LLaMB, then does it automatically update in the agent?*

### How to use Aura

1. Navigate to the **Avaamo Dashboard**.
2. Locate and click the **Aura logo** on the top sidebar. This appears on any section of the Avaamo dashboard.

<figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FvbcdQ23d6n61jSZU9Dqy%2FScreenshot%202025-05-06%20at%2010.25.31%E2%80%AFAM.png?alt=media&#x26;token=3f46f615-d616-4df5-8adf-debda7b4afb9" alt=""><figcaption></figcaption></figure>

3. It redirects you to Aura's landing page, which displays a set of predefined questions.

<figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FyoKPwVMyqHUMKjubUuel%2FScreenshot%202025-05-02%20at%203.26.12%E2%80%AFPM.png?alt=media&#x26;token=f833bfcc-1fc5-4004-9654-474001d4b49e" alt=""><figcaption></figcaption></figure>

3. To ask a question, type your query in the input field at the bottom of the page and press **Enter** or click the **Send** button.
4. Aura responds with an answer relevant to your query.