# Source: https://docs.avaamo.com/user-guide/avaamo-agent-assist/get-started/login-to-avaamo-agent-assist.md

# Login to Avaamo Agent Assist

You can log into the Agent Assist widget using the agent's registered email address. These methods ensure secure access to the widget.

1. [Enterprise Login](#enterprise-login)
2. [Login with Email](#login-with-email)

{% hint style="info" %}
**Notes**:

* Ensure you have met all the [pre-requisites.](https://docs.avaamo.com/user-guide/avaamo-agent-assist/get-started/before-you-begin)
  {% endhint %}

## Enterprise Login

1. Launch the widget and select `Enterprise Login`.

<div align="left"><figure><img src="https://1344664878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHfK4tPiafoSGZeCdWl7R%2Fuploads%2FHHJstO2mgxjiVrUMc94B%2FScreenshot%202024-12-10%20at%2011.36.17%E2%80%AFAM.png?alt=media&#x26;token=0470d697-9dcb-44e6-b96d-81d44d2e1480" alt="" width="375"><figcaption></figcaption></figure></div>

2. Enter the agent's registered email address in the field and click `Submit`. Ensure the email matches the one used during agent onboarding. Refer [Agent Assist account,](https://docs.avaamo.com/user-guide/avaamo-agent-assist/before-you-begin#agent-assist-account) for more information.

<div align="left"><figure><img src="https://1344664878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHfK4tPiafoSGZeCdWl7R%2Fuploads%2FnTptW0bKbimw9NcwY7V6%2FScreenshot%2010-12-2024%20at%2011.43.png?alt=media&#x26;token=de7ec049-e4a5-44d0-ba2e-5a44210ffa37" alt="" width="375"><figcaption></figcaption></figure></div>

3. The system redirects the agent to the SAML/OAuth SSO login page, where the agent logs in using their enterprise credentials.

<div align="left"><figure><img src="https://1344664878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHfK4tPiafoSGZeCdWl7R%2Fuploads%2Fgvf5Md8kgWS11slPl8nq%2FScreenshot%2010-12-2024%20at%2011.49.png?alt=media&#x26;token=14d9f533-6439-4205-abc7-5758c2e20d27" alt="" width="375"><figcaption></figcaption></figure></div>

4. After logging in, the Agent Assist widget landing screen shows the last attended conversation, allowing the agent to resume or review it easily.

<div align="left"><figure><img src="https://1344664878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHfK4tPiafoSGZeCdWl7R%2Fuploads%2FmtzQCqgiOx3h29emiSku%2FScreenshot%202024-10-16%20at%201.42.52%E2%80%AFPM.png?alt=media&#x26;token=eee0074f-d785-4aa3-a564-affda758a962" alt="" width="375"><figcaption></figcaption></figure></div>

## Login with Email

1. After launching the widget, select `Login with Email`.

<div align="left"><figure><img src="https://1344664878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHfK4tPiafoSGZeCdWl7R%2Fuploads%2FrkOOG4dJQI6XiggumqSJ%2FScreenshot%202024-10-16%20at%201.40.15%E2%80%AFPM.png?alt=media&#x26;token=c06ef9b9-39e3-4267-b128-8987d05d7828" alt="" width="375"><figcaption></figcaption></figure></div>

2. Enter the agents `email address` in the provided field. Click `Get OTP`. Ensure that the email address matches the one used during agent onboarding. Refer [Agent Assist account,](https://docs.avaamo.com/user-guide/avaamo-agent-assist/before-you-begin#agent-assist-account) for more information.

<div align="left"><figure><img src="https://1344664878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHfK4tPiafoSGZeCdWl7R%2Fuploads%2FCuPuAwNq6E0f1SseVNTL%2FScreenshot%2016-10-2024%20at%2013.47.png?alt=media&#x26;token=5313e22f-1c53-4373-b149-0008d90ad1b0" alt="" width="375"><figcaption></figcaption></figure></div>

3. Agent receives an `One-Time Password (OTP)` in their email inbox.
4. Enter the OTP in the widget to log in. Click `Verify`

<div align="left"><figure><img src="https://1344664878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHfK4tPiafoSGZeCdWl7R%2Fuploads%2F01beY4LEbo9BHqN1Djq9%2FScreenshot%2016-10-2024%20at%2013.50.png?alt=media&#x26;token=7efe2c06-9172-4da0-932c-13fc77f71c1c" alt="" width="375"><figcaption></figcaption></figure></div>

5. When logged in, the Agent Assist widget landing screen shows the last attended conversation, enabling agents to easily resume or review

<div align="left"><figure><img src="https://1344664878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHfK4tPiafoSGZeCdWl7R%2Fuploads%2FmtzQCqgiOx3h29emiSku%2FScreenshot%202024-10-16%20at%201.42.52%E2%80%AFPM.png?alt=media&#x26;token=eee0074f-d785-4aa3-a564-affda758a962" alt="" width="375"><figcaption></figcaption></figure></div>

## **How to Log Out**

To log out of the `Agent Assist` widget, click on the `Logout` button in the left-side navigation menu. After logging out, it redirects to the login screen, where agent can log in again if needed.

## **Widget Customizations**

**Can I collapse the widget?**\
Yes, an agent can collapse and reopen the widget at any time, and the state of the current call remains intact within the widget.

<figure><img src="https://1344664878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHfK4tPiafoSGZeCdWl7R%2Fuploads%2FiuHzKRZuR1OohHWKfPDQ%2FUntitled%20design%20(7).gif?alt=media&#x26;token=cc7d774a-dc43-415b-acf8-c7a3549d5492" alt=""><figcaption></figcaption></figure>

**Can I move the widget?**\
Yes, an agent can reposition the widget and icon by clicking and dragging to any location within the browser window.&#x20;

<figure><img src="https://1344664878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHfK4tPiafoSGZeCdWl7R%2Fuploads%2FcnFkdhdHYEClzzI3P0yW%2FUntitled%20design%20(9).gif?alt=media&#x26;token=2f6ee18e-46f0-487e-a627-19bde815ed0b" alt=""><figcaption></figcaption></figure>