# Avaamo > Below is the simple use case flow: ## Pages - [A simple use-case flow](a-simple-use-case-flow.md): Below is the simple use case flow: - [About Avaamo Conversational AI Platform](about-avaamo-platform.md): A **virtual** **agent** is an application that simulates a "human interaction". Using the **Avaamo Platform**, you ca... - [Accept and start chat](accept-and-start-chat.md): When a user sends a live agent request, the request is sent to the`Queued conversation`list of all the live agents ... - [Actions](actions.md): The`Action`column on the page lists all ingested documents or articles and allows you to perform the following acti... - [Activity monitor](activity-monitor.md): For an enterprise agent, as the demand and usage of the agent increase, the number of use cases required to build in ... - [Add Answers skill (Deprecated)](add-answers-skill.md): {% hint style="danger" %} - [Add buttons](add-buttons.md): You can add different types of buttons to [Quick reply](https://docs.avaamo.com/user-guide/how-to/build-skills/create... - [Add content to knowledge skill](add-content-to-knowledge-skill.md): - [Before you begin](/user-guide/skills/knowledge-skill/add-content-to-knowledge-skill/before-you-begin.md) - [Add Dialog skill](add-dialog-skill.md): You can start by either creating a new dialog skill in the agent or by importing an existing skill to your agent. - [Dictionaries](add-dictionaries.md): A dictionary, in the agent, is a collection of words or phrases that holds a specific meaning to your business. The f... - [Upload Content](add-document-or-url-1.md): Content is added to Document Groups. To upload content, you must first decide which document group you want to add th... - [Add entity types to agent](add-entity-types-to-agent.md): - [Quick overview](/user-guide/how-to/build-agents/add-entity-types-to-agent/quick-overview.md) - [Add feedback (JS)](add-feedback.md): You can add feedback in any response (Dialog, Q\&A, Smalltalk) using a JavaScript`collectFeedback()`method. - [Add form elements](add-form-elements.md): You can add form elements to [Card](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-... - [Add questions and answers](add-intents-and-languages.md): In the Questions and Answers section, you can create user intents (questions) and skill responses (answers) manually ... - [Add invocation intent](add-invocation-intent.md): An **invocation intent** is an intent or a training phrase that invokes the skill when added to an agent. You can als... - [Add invocation](add-invocation.md): Invocation defines when a dialog skill is triggered by user input. In dialog skills, invocation is instruction-based,... - [JS files](add-js-files.md): You can create and add JavaScript files to the agent from the **Configuration -> Add JS files** option. This feature ... - [Add language translations](add-languages.md): All the languages configured in the agent are displayed in the **Configuration -> Language** page. Here, you can add ... - [Add LLaMB skill](add-llamb-skill.md): You can start by either creating a LLaMB skill in the agent or by importing an existing skill to your agent. - [Add member agents](add-member-agents.md): Member agents are independent agents that are connected to a universal agent. See [Universal agent](https://docs.avaa... - [Add entity type](add-new-entity-type.md): **Avaamo Platform** provides several in-built system entities in your agents that can match the common data types suc... - [Persistent menu](add-persistent-menu.md): A **Persistent menu** allows you to specify menu options that are always available to the user. Having a persistent m... - [Add prompt](add-prompt.md): The`Prompt Input`field allows you to configure the agent’s behavior by defining custom instructions or responses. T... - [Add Dynamic Q\&A skill](add-q-and-a-skill.md): You can start by either creating a new Dynamic Q\&A skill in the agent or by importing an existing skill to your agent. - [Add questions and answers](add-questions-and-answers.md): In the **Questions and Answers** section, you can create user intents (questions) and skill responses (answers) manua... - [Response filters](add-response-filters.md): You can configure response filters based on the user properties such as location, manager status, or exempt/non-exemp... - [Add skill messages (responses)](add-skill-messages-responses.md): You can add rich responses to user queries in a Dialog skill. This can be as simple as a text message, card, quick re... - [Add skills to agent](add-skills-to-agent.md): Skill is part of an agent that is specialized to understand and handle a specific task in the user conversation flow.... - [Create Classic agent](add-skills.md): {% hint style="info" %} - [Add questions and answers](add-smalltalk-qa.md): In the **Customize Smalltalk** section of the Smalltalk skill, you can add user intents (questions) and skill respons... - [Add Smalltalk skill](add-smalltalk-skill.md): You can start by either creating a new Smalltalk skill in the agent or by importing an existing skill to your agent. - [Add tags (JS)](add-tags-js.md): You can add tags dynamically to the skill response using`Tag.append('tag_name')`method. This is useful when you are ... - [Tags](add-tags.md): Tags help you to understand the usage of agents by categorizing the user intents distributed across different skill r... - [Add user intent](add-user-intent.md): You can build a conversational dialog flow by adding nodes with user intents and skill responses in the Dialog skill ... - [User properties](add-user-properties.md): In certain scenarios, the response for the same user intent in an agent can vary based on certain user properties suc... - [Voice settings](add-voice-settings.md): In the **Voice settings** section, you can specify voice hints and add playback voice for your digital voice assistants. - [Advanced Attributes Handler](advanced-attributes-handler.md): If you missed configuring attributes during ingestion, or if you need to update attributes for already ingested docum... - [Advanced concepts](advanced-concepts.md): - [Entity skipping](/user-guide/overview-and-concepts/advanced-concepts/entity-skipping.md) - [Advanced Configurations](advanced-configurations.md): This article describes the following advanced configurations of the live agent system: - [Advance JS libraries](advanced-js-libraries.md): The Avaamo platform provides several wrapper functions on a list of native NodeJS libraries (npm packages) that can b... - [Advanced Settings](advanced-settings.md): The **Advanced Settings** section lets you configure and fine-tune your agent's behavior, ensuring optimal performanc... - [Advanced](advanced.md): In the **Advanced** section, you can provide any advanced configuration such as any [additional customization paramet... - [Agent APIs](agent-api.md): - [Agent details](/user-guide/ref/avaamo-platform-api-documentation/agent-api/agent-details.md) - [Agent Console](agent-console.md): Avaamo platform supports integration with a **live agent** for scenarios, where there is a need for human interventio... - [Agent details](agent-details.md): Get the agent details such as agent identifier, agent description, skills, entities used across all the skills, dicti... - [Agent diagnostics (Deprecated)](agent-diagnostics-deprecated.md): The success of your agent depends upon how accurately it can respond to user queries. The quality of the intents and ... - [Live agent intervention](agent-intervention.md): Gets the statistics on the live agent transfers by the users. - [Agent life-cycle and Agent permissions](agent-life-cycle-and-agent-permissions.md): This is a deep-dive webinar on the Agent life cycle and Agent Permissions. At the end of the webinar, you will be abl... - [Agent.setContext](agentsetcontext.md): Sets the live agent context of the specified key to the indicated value before transferring to the live agent. To set... - [Agent.transfer](agenttransfer.md): **Syntax**: - [Agents](agents.md): An **agent** is synonymous with a "human agent". Similar to a human agent that has or is trained with different skill... - [AI Agent](ai-agent.md): {% hint style="danger" %} - [AI Assist View](ai-assist-view.md): - [Recommendations](/user-guide/avaamo-agent-assist/agent-assist-widget/ai-assist-view/recommendations.md) - [Amazon Alexa](alexa.md): Amazon Alexa, known simply as Alexa, is a virtual assistant AI technology developed by Amazon. It is capable of voice... - [All releases](all-releases.md): This article summarizes a list of all the releases of the Avaamo Conversational AI Platform since the v5.0 release: - [Analytics API](analytics-api.md): - [Live agent intervention](/user-guide/ref/avaamo-platform-api-documentation/analytics-api/agent-intervention.md) - [Analytics - Universal agent](analytics-universal-agent.md): The **Analytics** tool for Universal agents gives a graphical representation of the statistics on agent and user inte... - [Analytics](analytics.md): The Avaamo platform includes a built-in Analytics tool that visually represents agent and user interactions. This too... - [Android](android-apps.md): You can deploy the agents built on the Avaamo Platform into your Android channel to facilitate easy communication wit... - [Answer prediction API](answer-prediction-api.md): Contact Avaamo Support to know the server name corresponding to your instance. - [Answers skill - FAQs](answers-faqs.md): This article lists a few frequently asked questions related to Answers skill: - [Answers REST APIs](answers-rest-apis.md): - [Answer prediction API](/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/answers-rest-apis/answe... - [Atlas 8 - Deprecated and removed features](atlas-8-deprecated-and-removed-features.md): This page contains a list of all the features that have been deprecated and removed in the`Atlas 8`release. - [Authorization using JWT](authentication-using-jwt.md): Consider that you have agents deployed to a web channel that can be accessed only via authentication. In such cases, ... - [Auto sync](auto-sync.md): The`Auto sync`feature allows you to synchronize articles automatically at regular time intervals. Once configured, ... - [REST APIs](avaamo-platform-api-documentation.md): - [Getting started](/user-guide/ref/avaamo-platform-api-documentation/quick-overview.md): A list of all the REST API ... - [Before you begin](before-you-begin.md): Ensure that the following prerequisites are met before using the AI agent in the Avaamo Conversational AI Platform : - [Agent Parallel development - Best practices](best-practices-parallel-development.md): The following document highlights the best practice when multiple developers are engaged to develop a single agent. - [Best Practices](best-practices.md): * Collaborate with **subject matter experts** to build a regression test file during the discovery phase. - [Brand protection filters](brand-protection-filters.md): LLaMB`Brand protection`filters involve implementing strategies and mechanisms to ensure that the outputs generated ... - [Build agents](build-agents.md): - [Train your agent](/user-guide/how-to/build-agents/train-your-agent.md) - [Build and manage Dynamic Q\&A skill](build-and-manage-dynamic-q-and-a-skill.md): - [Add questions and answers](/user-guide/how-to/build-skills/create-skill/dynamic-q-and-a/build-and-manage-dynamic-q... - [Build and manage Q\&A skill](build-and-manage-q-and-a-skill.md): - [Add questions and answers](/user-guide/how-to/build-skills/create-skill/using-q-and-a-designer/build-and-manage-q-... - [Build and manage Smalltalk skill](build-and-manage-smalltalk-skill.md): - [Add questions and answers](/user-guide/how-to/build-skills/create-skill/using-smalltalk/build-and-manage-smalltalk... - [Build dynamic skill response](build-dynamic-skill-response.md): - [Card response (Javascript)](/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic... - [Build skill responses](build-skill-responses.md): Refer [Build skill responses](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-design... - [Build skills](build-skills.md): - [Design skills](/user-guide/how-to/build-skills/design-skill.md): Learn best practices for training the skill with ... - [Built-in functions window](built-in-functions-window.md): Avaamo Platform provides several built-in JS functions and NodeJS utility wrappers that can be used to build enterpri... - [Built-in skills](built-in-skills.md): AI Agents display customized welcome messages across multiple channels — including Web, Microsoft Teams, iOS, and And... - [Campaign FAQs](campaign-faqs.md): This article lists a few frequently asked questions related to the Outreach Campaign: - [Campaign in C-IVR channel](campaign-in-c-ivr-channel.md): This article describes how to create an outreach program for a vaccination drive using the C-IVR channel. Setting up ... - [Campaign in Custom channel](campaign-in-custom-channel.md): Avaamo Conversational AI Platform allows you to trigger an outreach campaign via SMS, MS Teams, and C-IVR. However, ... - [Campaign in MS Teams channel](campaign-in-ms-teams-channel.md): Avaamo Conversational AI Platform allows you to trigger an outreach campaign and send messages to all the MS Teams Ap... - [Campaign in SMS channel](campaign-in-sms-channel.md): This article describes how to create an outreach program for a vaccination drive using the SMS channel. Setting up an... - [Campaign statistics](campaign-statistics.md): The **Campaign statistics** page provides a data summary of the campaign sent out to the recipients. You can use this... - [Campaigns](campaigns.md): - [Create new campaign](/user-guide/outreach/campaigns/create-new-campaign.md) - [Card images](card-images.md): You can add a card image to a customized input card using **showcase\_image\_path**. Upload the image to your own rep... - [Card links](card-links.md): You can add customized card links in the skill response. - [Card response (Javascript)](card.md): You can add customized input cards and links as skill responses in a JS node. The following is the syntax to add a cu... - [Carousel response (Javascript)](carousel.md): You can add a customized carousel in the skill responses. A carousel is an array of card inputs. See [Card](https://d... - [Change default greeting message](change-default-greeting-message.md): After creating the invocation intent, the next step is to build a conversational dialog flow. By default, a greeting ... - [Change log APIs](change-log-apis.md): An agent goes through several changes by different users in its life cycle (Development, Testing, Staging, Production... - [Changelog API (v2)](changelog-api-v2.md): An agent goes through several changes by different users in its life cycle. You can use Changelog API to get a list o... - [Changelog API (v1)](changelog-api.md): An agent goes through several changes by different users in its life cycle. You can use Changelog API to get a list o... - [Channel details](channel-details.md): {% hint style="info" %} - [Channel usage](channel-usage-api.md): Gets the count of user interactions from the different channels the agent is deployed on. - [Channel-wise supported responses](channel-wise-supported-responses.md): The following table summarizes the supported response types across the most commonly used channels for deployment in ... - [Channels](channels.md): - [Web (Enabled by default)](/user-guide/configuration/channels/web-enabled-by-default.md) - [Chapter 1: Getting started](chapter-1-getting-started.md): - [Exercise 1.1: Cloning a sample agent](/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-1-getti... - [Chapter 10: Life-cycle management and agent permission](chapter-10-life-cycle-management-and-agent-permission.md): - [Exercise 10.1: Understanding Life-Cycle Management](/user-guide/tutorials-and-exercises/part-1-creating-my-agent/c... - [Chapter 11: Skill Store](chapter-11-skill-store.md): - [Exercise 11.1: Avaamo Skill store](/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-11-skill-s... - [Chapter 2: Building an Answers skill (Deprecated)](chapter-2-building-an-answers-skill.md): - [Exercise 2.1: Create an Answers skill](/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-2-buil... - [Chapter 12: Debugging Tools](chapter-22-debugging-tools.md): After completing the exercises in the lesson you will be able to: - [Chapter 13: Programming](chapter-23-programming.md): After completing the exercises in the lesson you will be able to: - [Chapter 14: APIs](chapter-24-apis.md): After completing the exercises in the lesson you will be able to: - [Chapter 3: Building a Q\&A skill](chapter-3-building-a-q-and-a-skill.md): - [Exercise 3.1: Train the Skill with Questions and Answer Pairs](/user-guide/tutorials-and-exercises/part-1-creating... - [Chapter 4: Building a Smalltalk skill](chapter-4-building-a-smalltalk-skill.md): - [Exercise 4.1: Default Smalltalk skill](/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-4-buil... - [Chapter 5: Building a Dialog skill](chapter-5-building-a-dialog-skill.md): - [Exercise 5.1: Creating a Dialog skill](/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-5-buil... - [Chapter 6: Agent analytics](chapter-6-agent-analytics.md): - [Exercise 6.1: Analytics Dashboard](/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-6-agent-an... - [Chapter 7: Channels](chapter-7-channels.md): - [Exercise 7.1: Configuring an agent in a web page](/user-guide/tutorials-and-exercises/part-1-creating-my-agent/cha... - [Chapter 8: Live agent integration](chapter-8-live-agent-integration.md): - [Exercise 8.1: Invoking a Live Agent](/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-8-live-a... - [Chapter 9: Language support](chapter-9-language-support.md): - [Exercise 9.1: Adding a Language to an Agent](/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-... - [Checklist](checklist.md): You can add an input card with a checklist for your end-users to select from. - [Cisco PCCE](cisco-pcce.md): {% hint style="info" %} - [Cisco UCCE](cisco-ucce.md): {% hint style="info" %} - [Citation links](citation-links.md): In LLaMB responses, citation links are references provided by the agent to indicate the source of information. They o... - [Clear Data API](clear-data-api.md): Clears the following agent data - storage, JS errors, and conversation states. Typically, this API is used when you h... - [Collect feedback](collect-feedback.md): You can allow users to provide feedback on their conversational experience with your agent. Feedback provided by user... - [Common actions](common-actions.md): The`Auto sync`feature allows you to synchronize articles automatically at regular time intervals. Once configured, ... - [Configuration](configuration.md): - [Channels](/user-guide/configuration/channels.md) - [Configure agents](configure-agents.md): - [Channels](/user-guide/how-to/build-agents/configure-agents/deploy.md) - [Configure Answers skill](configure-answers-skill.md): {% hint style="info" %} - [Configure connection](configure-connection.md): In the second step, after selecting the content source type, you proceed to configure the specific details of that so... - [Configure Q\&A skill](configure-q-and-a-skill.md): - [Add language translations](/user-guide/how-to/build-skills/create-skill/using-q-and-a-designer/configure-q-and-a-s... - [Configure web channel](configure-web-channel.md): Web channel comes with many configuration options that make configuring and deploying your agent in the web channels ... - [Confluence](confluence.md): - [Pre-requisites](/user-guide/skills/knowledge-skill/add-content-to-knowledge-skill/confluence/pre-requisites.md) - [Content ingestion APIs (Backward Compatibility)](content-ingestion-apis-backward-compatibility.md): {% hint style="danger" %} - [Content ingestion APIs (Recommended)](content-ingestion-apis-recommended.md): | Name | Type | Description ... - [Content ingestion APIs](content-ingestion-apis.md): {% hint style="info" %} - [Content ingestion](content-ingestion.md): You can create a quick smart conversational knowledge base by importing any PDF document or from any externally acces... - [Content sources](content-sources.md): - [SharePoint](/user-guide/datasync-ai/content-sources/sharepoint.md) - [Context management](context-management.md): Universal agents allow switching of intents mid-way through a dialog from one member agent to another. When multiple-... - [Context](context.md): Context object encapsulates various details of the user’s interaction with the agent at a particular instance in the ... - [Control skill flow](controlling-skill-flow.md): You can use functions such as goto\_node, goto\_intent, execute\_intent, or goto\_output in the JS while building a s... - [Conversation history](conversation-history.md): The **Conversation history** page displays the records of the agent and all of its user interactions for the selected... - [Conversation API](conversation-message-api.md): Gets the summary of a conversation using Conversation API. In the conversation summary, you can learn about the parti... - [Conversational IVR (C-IVR) or Phone](conversational-ivr-c-ivr-or-phone.md): You can deploy the agents built on the Avaamo Platform into your phone channel. This allows callers to converse natur... - [Conversational IVR (C-IVR) or Phone (change needed)](conversational-ivr-c-ivr-phone.md): You can deploy the agents built on the Avaamo Platform into your phone channel. This allows the callers to converse n... - [Conversations View](conversations-view.md): In the`Conversations`view, you can review both current and past call conversations, including the transcript and a ... - [Create a new Dynamic Q\&A skill](create-a-new-dynamic-q-and-a-skill.md): Based on your requirement, you can either start by creating a new Dynamic Q\&A skill from scratch or by importing fro... - [Create Advanced agent](create-advanced-agent.md): {% hint style="info" %} - [Create agent](create-an-agent.md): Avaamo Platform is a robust, flexible, and easy-to-use platform that allows you to build a wide variety of agents for... - [Create an AI agent](create-an-ai-agent.md): {% hint style="info" %} - [Create custom HTML web views](create-custom-html-web-views.md): You can create custom HTML web views on **Web Channel** and **Facebook** for the skill responses configured using a c... - [Create custom user properties](create-custom-user-properties.md): You can use [context.user.custom\_properties](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/cus... - [Create context variables](create-custom-variables.md): You can use **context.variables** as temporary variables to store information required for a skill flow at a particul... - [Create dialog skill](create-dialog-skill.md): {% hint style="info" %} - [Create document groups](create-document-groups.md): `Document Groups`are used for categorizing and managing content uploaded in your agent. For example, you can upload ... - [Create knowledge skill](create-knowledge-skill.md): The **Knowledge skill** is designed to empower AI agents by seamlessly integrating and processing information from a ... - [Create new campaign](create-new-campaign.md): Avaamo Platform allows you to create multiple campaigns each with different schedules in just a few clicks. This sect... - [Create a new Dialog skill](create-new-dialog-skill.md): Based on your requirement, you can either start by creating a new Dialog skill or by importing from any one of the av... - [Create a new Smalltalk skill](create-new-knowledge-base.md): Based on your requirement, you can either start by creating a new Smalltalk skill from scratch or by importing from a... - [Build and manage dialogs](create-new-skill.md): - [Add invocation intent](/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/add-inv... - [Create prompt skill](create-prompt-skill.md): The **Prompt Skill** enables you to create responses using simple effective prompts without any extensive training. I... - [Create and test skills](create-skill.md): - [Dialog](/user-guide/how-to/build-skills/create-skill/using-dialog-designer.md): Design complex conversation flows ... - [Create Universal agent](create-universal-agent.md): - [Key terms](/user-guide/how-to/build-agents/create-universal-agent/key-terms.md) - [Custom channel](custom-channel.md): After building and testing your LLaMB agent, the next step is to select the deployment channel. The Avaamo Platform o... - [Custom code](custom-code.md): When you build enterprise agents, there can be scenarios, where you wish to check for certain business logic and then... - [Custom entity type API](custom-entity-type-values.md): Get a list of all entity values from a custom entity type. - [Custom feedback](custom-feedback.md): In the **Agent -> Configuration -> Custom feedback** page, you can customize the user feedback form as per your requi... - [Custom live agent](custom-live-agent.md): The Avaamo Platform provides prebuilt live-agent integrations with Avaamo, Oracle RightNow, and Zendesk. However, if ... - [Custom properties API](custom-properties-api.md): Get details about custom user properties from the agent. - [Using Javascript and Code](customize-your-skill.md): - [Quick overview](/user-guide/how-to/build-skills/create-skill/customize-your-skill/quick-overview.md): Provides a q... - [Data Retention](data-retention.md): Agents in the Avaamo Conversational AI Platform consume a voluminous amount of user data in its lifecycle - right fro... - [DataSync AI FAQ’s](datasync-ai-faqs.md): You can do it by creating separate jobs and mentioning the same document group. - [DataSync AI Use cases](datasync-ai-use-cases.md): To enable employees from the United States (US) region to access specific contract policy information tailored to the... - [Date and time](date-and-time.md): You can use date and time in the card input to provide a date picker for the user. - [Debug agents](debug-agents.md): In case you are unable to receive the expected response from the agent, you can debug using the following troubleshoo... - [Debug Dynamic Q\&A skill](debug-dynamic-q-and-a-skill.md): In case you are unable to receive the expected response from the **Dynamic Q\&A** skill, you can debug using the foll... - [Debug Log](debug-log.md): In case you are unable to receive the expected response from the **Prompt** skill, you can debug using the following ... - [Debug logs](debug-logs.md): You can use the **console.log** statement in the Javascript node to log messages at specific steps in the script. Thi... - [Debug Dialog skill](debug-skill.md): In case you are unable to receive the expected response from the **Dialog** skill, you can debug using the following ... - [Debug](debug.md): - [Error Log](/user-guide/debug/error-log.md) - [Environment variables](define-environment-variables.md): You can define environment variables from the **Configuration -> Environment variables** option. These are constants ... - [Define custom intents](define-matching-rules-using-custom-intents.md): You can define your own matching rules using custom intents in nodes using JS. See [Build skill Response](https://doc... - [Settings](define-settings.md): You can specify the general settings of the agent such as persona, notifications, and question repeat count from the ... - [Delay](delay.md): You can programmatically include a delay in the JS response using **\_.delay** function. This can be used to provide ... - [Delete job](delete-job.md): You can delete a job at any time if it is no longer needed or duplicates an existing one. Deleting a job also removes... - [Deploy in multiple web channel instances](deploy-and-test-web-channel.md): Typically, large enterprises can have multiple websites catering to different aspects of the organization. Since all ... - [Channels](deploy.md): - [Web (Enabled by default)](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel.md) - [Deployment](deployment.md): You can use the script provided in the **Deployment** section to deploy your agent in any web channel. - [Design agents](design-agents.md): An agent is synonymous to a "human agent". Similar to a human agent that has or is trained with different skills for ... - [Design skills](design-skill.md): Skill is part of an agent that is specialized to understand and handle a specific task in the user conversation flow.... - [Detect user device](detect-channel.md): You can use **context.user.getDevice()** to get the device details of the user interacting with the agent. See [getDe... - [Detect user channel](detect-user-channel.md): You can use **context.user.getChannel()** to get the device details of the user interacting with the agent. See [getD... - [Detect user tone and sentiment](detect-user-tone-and-sentiment.md): You can use`context.insights.tone`and`context.insights.sentiment`to detect tone and sentiment from a user query t... - [Flow designer - Overview](dialog-designer-overview.md): The **Flow designer** is an intuitive conversational modeling tool that enables you to build multi-turn conversationa... - [Dialog intents](dialog-intents.md): Get a list of all the inline dialog intents (Training Phrases) from the agent. - [Dialog skill](dialog-skill.md): - [Quick overview](/user-guide/skills/dialog-skill/quick-overview.md) - [Dictionary values](dictionary-values.md): Get a list of all the dictionary values from an agent. - [Disambiguation](disambiguation.md): When the response to a user query is found in more than one member agent (more than one member agent has the same int... - [Document attributes](document-attributes.md): In enterprise organizations, content is extensive and often tailored to specific user groups. LLaMB facilitates seaml... - [Dynamic Q\&A](dynamic-q-and-a.md): - [Quick overview](/user-guide/how-to/build-skills/create-skill/dynamic-q-and-a/quick-overview.md): Provides a quick ... - [Email Notifiers](email-notifiers.md): You can configure email notifications to alert stakeholders whenever a job fails. This helps teams monitor job health... - [Example: All concepts together](end-to-end-flow.md): This article provides a few examples that help you to understand how all the concepts come together when a user inter... - [Entity skipping](entity-skipping.md): Avaamo Platform provides the ability to automatically detect the entities in a user query and skip asking questions t... - [Entities](entity-types.md): In simple terms, if an intent refers to a verb or the action in the user query, then an entity refers to a noun (the ... - [Environment variables](environment-variables.md): You can define environment variables from the`Configuration -> Environment variables`option. These are constants th... - [Error Log](error-log.md): You can view all the error details that occurred during the execution of responses from the agent. This section helps... - [Examples](example-pizza-agent.md): Consider the following sample flow implementation in an "Order Pizza" dialog skill for ordering pizzas: - [Exercise 1.1: Cloning a sample agent](exercise-11-cloning-a-sample-agent.md): The easiest way to understand how agents work is by observing and understanding how a sample agent works. Once you lo... - [Exercise 1.2: Asking questions to the agent](exercise-12-asking-questions-to-the-agent.md): Now that your agent is ready, try asking some questions and see how it responds. In your agent (Sample: My Assistant)... - [Exercise 1.3: Changing agent avatar and name](exercise-13-changing-agent-avatar-and-name.md): Click the edit icon (pencil) next to the agent name on the top left corner. The following pop-up is displayed, where ... - [Exercise 1.4: Changing welcome message](exercise-14-changing-welcome-message.md): To change the welcome message you can click the Greeting in the built-in skills section. - [Exercise 1.6: Deploying your agent to a web page](exercise-16-deploying-your-agent-to-a-web-page.md): To deploy your Agent on the web navigate to Agent -> Configuration -> Channel -> View -> Test. - [Exercise 1.5: Entity types](exercise-16-entity-types.md): In the Agent menu, click *Entity types* to observe and see the entities that the Agent is using. In our example we se... - [Exercise 10.1: Understanding Life-Cycle Management](exercise-101-understanding-life-cycle-management.md): Typically the agent goes through different stages in its lifecycle right from the time of its inception to the time i... - [Exercise 10.2: Understand Agent Permission](exercise-102-understand-agent-permission.md): When you create an agent, you become the owner of the agent. Also, when a user promotes an agent, he becomes the owne... - [Exercise 11.1: Avaamo Skill store](exercise-111-avaamo-skill-store.md): The Avaamo skill store is the central repository of all the skills. These skills are prebuilt and pre-trained. You ca... - [Exercise 11.2: Company Skill Store](exercise-112-company-skill-store.md): The Company skill store contains a collection of all published skills available in your company skill store across ce... - [Exercise 11.3: Creating new categories in the skill store](exercise-113-creating-new-categories-in-the-skill-store.md): To create a new category in the skill store do the following: - [Exercise 11.4: Adding Skills to the Company skill store](exercise-114-adding-skills-to-the-company-skill-store.md): Once you are done building and testing the skill, and you would like to share your skill with other users, then click... - [Exercise 11.5: Updating a published skill to a new version](exercise-115-updating-a-published-skill-to-a-new-version.md): Once you publish a skill, you can make changes and upgrade your company skill store with the latest changes that you ... - [Exercise 2.1: Create an Answers skill](exercise-21-create-an-answers-skill.md): {% hint style="danger" %} - [Exercise 2.2: Uploading a document](exercise-22-uploading-a-document.md): In the Answers skill page, click *Add documents* in the Documents tab. Click *Select files*, choose a PDF document, a... - [Exercise 2.3: Examining Answers knowledge base](exercise-23-examining-answers-knowledge-base.md): To navigate to the knowledge goto **Answer Skill -> Implementation -> Knowledge** - [Exercise 2.4: Building an Answers Skill from a URL](exercise-24-building-an-answers-skill-from-a-url.md): Here we learn how to build an Answers skill by providing a publicly accessible URL. - [Exercise 2.5: Training the knowledge models](exercise-25-training-your-skill-and-training-the-knowledge-models.md): If you have edited the details of your uploaded document or URL then you need to retrain the document. You could also... - [Exercise 3.1: Train the Skill with Questions and Answer Pairs](exercise-31-create-a-q-and-a-skill.md): * Navigate to **Agent -> Skills** - [Exercise 3.2: Adding Variations to Question and Answer Pairs](exercise-32-add-questions-and-answers.md): By adding variations to the intents you have created, the skill can handle many more variations of the same question. - [Exercise 3.3: Configuring User Feedback](exercise-33-configuring-user-feedback.md): You can set up user feedback for your Q\&A Skill too. By doing so you can keep track of helpful these answers have be... - [Exercise 3.4: Adding an Introductory Message to Q\&A Skill](exercise-34-adding-an-introductory-message-to-q-and-a-skill.md): An intro message is a small introductory message that precedes the answer from the agent. - [Exercise 3.5: Adding an Outro Message to your Q\&A Skill](exercise-35-adding-an-outro-message-to-your-q-and-a-skill.md): An outro is a message that follows the Q\&A response. - [Exercise 4.1: Default Smalltalk skill](exercise-41-default-smalltalk-skill.md): Smalltalk is a form of Q\&A skill that allows you to build a personality for your agent to represent the organization... - [Exercise 4.2: Creating a Smalltalk skill](exercise-42-creating-a-smalltalk-skill.md): * In the Agent page, navigate to the *Skills* option in the left navigation menu, click *Add skill* button in the Age... - [Exercise 4.3: Adding variations to your Smalltalk questions](exercise-43-adding-variations-to-your-smalltalk-questions.md): Just as we did in the previous step, add a question-answer pair to your new Smalltalk skill. - [Exercise 4.4: Train Q\&A pairs with variations](exercise-44-train-q-and-a-pairs-with-variations.md): By adding variations to the intents you have created, the skill can handle many more variations of the same question. - [Exercise 4.5: Test Smalltalk in your agent](exercise-45-test-smalltalk-in-your-agent.md): Save your changes in the skill and save changes in the Agent. Test these changes in your agent and see how it responds. - [Exercise 5.1: Creating a Dialog skill](exercise-51-creating-a-dialog-skill.md): Let us build a skill to create an incident using ServiceNow integration. Here are some ways people can ask the agent ... - [Exercise 5.2: Creating a conversation flow](exercise-52-creating-a-conversation-flow.md): We will be using a sample ServiceNow instance for my integration here. The mandatory fields to create a ticket are Sh... - [Exercise 5.3: Capturing data from a conversation](exercise-53-capturing-data-from-a-conversation.md): There are two ways to capture and store data from a conversation: - [Exercise 5.4: Adding a JavaScript](exercise-54-adding-a-javascript.md): Let us add the javascript that will create the incident - [Exercise 5.5: Test the Dialog skill](exercise-54-test-the-dialog-skill.md): Click the agent icon on the bottom right corner of the screen and ask the agent questions that you have trained it with. - [Exercise 5.6: Deploy your Agent on a Web Channel](exercise-55-deploy-your-agent-on-a-web-channel.md): **To deploy your agent on a web channel,** - [Exercise 6.1: Analytics Dashboard](exercise-61-analytics-dashboard.md): In the Agent Configuration menu, click Monitor to understand and view the analytics of the agent. - [Exercise 6.2: User Journey Display](exercise-62-user-journey-display.md): The User Journey displays the user’s journey through the conversation with the agent. This can be used to analyze the... - [Exercise 6.3: Query Insights](exercise-63-query-insights.md): The query insights help to give you a closer look into the conversations that users have with your agent. - [Exercise 6.4: Monitoring User Feedback](exercise-64-monitoring-user-feedback.md): The User Feedback shows the feedback received by the agent from the users for the selected date range. It displays th... - [Exercise 7.1: Configuring an agent in a web page](exercise-71-configuring-an-agent-in-a-web-page.md): You can embed an Agent on a web page by just including a script tag block. You can retrieve the script tag to use by ... - [Exercise 7.2: Configuring a SMS Channel](exercise-72-configuring-a-sms-channel.md): The next exercise is to configure your agent to communicate over an SMS channel. - [Exercise 7.3: Configuring a Facebook Messenger Channel](exercise-73-configuring-a-facebook-messenger-channel.md): Configuring an agent to use Facebook Messenger requires configuration on Facebook and the Avaamo agent. - [Exercise 8.1: Invoking a Live Agent](exercise-81-invoking-a-live-agent.md): If the agent detects either frustration or request to talk with the live agent then the user will be prompted to ask ... - [Exercise 8.2: Avaamo Live Agent Console](exercise-82-avaamo-live-agent-console.md): The Avaamo platform contains a built-in Live Agent Console that you can use the exercise the live agent handoff. - [Exercise 9.1: Adding a Language to an Agent](exercise-91-adding-a-language-to-an-agent.md): * Open an agent and navigate to the **Agent-> Configuration -> Language**: - [Exercise 9.2: Overriding Default Language Translation](exercise-92-overriding-default-language-translation.md): Existing output to the user is automatically translated but can be overridden by different responses in the added lan... - [Existing entity](existing-entity.md): {% hint style="success" %} - [Export and import agents](export-and-import-agents.md): You can create a backup copy of your agent in your local system using the **Backup & Export** option. Later, you can ... - [Facebook file cache](facebook-buttons.md): The Facebook file caching slider button helps you upload media files such as videos or images or a GIF on your agent ... - [Facebook Channel Manual Configuration](facebook-channel-manual-configuration.md): The agent developed on the Avaamo platform can be deployed on different channels. Facebook is a popular social media ... - [Facebook](facebook-channel.md): {% hint style="info" %} - [Facebook Messenger compliance](facebook-messenger-compliance.md): Facebook Messenger offers several content templates to display information in a conversational UI. It is important to... - [Facebook Workplace](facebook-workplace.md): Facebook Workplace is a work collaboration tool built from Facebook. The Workplace helps teams and organizations coll... - [FAQ's](faqs.md): **1. What happens if an incorrect input file is uploaded for testing?** - [Feedback API](feedback-api.md): Get a summary of the total positive and negative user feedback given to an agent. If you wish to get details of each ... - [User feedback](feedback.md): The **User feedback** page displays the feedback received by the agent from the users for the selected date range. It... - [File upload](file-upload.md): You can add an input card with an option to upload files to your agent. - [Files](files.md): - [Pre-requisites](/user-guide/skills/knowledge-skill/add-content-to-knowledge-skill/files/pre-requisites.md) - [Filter articles](filter-articles.md): It displays all the folders containing articles or documents in your`ServiceNow`knowledge base, enabling you to sel... - [Filter web pages](filter-web-pages.md): It displays all the URLs of the articles in the knowledge base or CSV file, enabling you to select multiple items by ... - [Filters](filters.md): You can configure filters based on the column names and values in the recipient CSV such as location, age, date of bi... - [Fix patch releases (v5.1.x)](fix-patch-releases-v51x.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 5.1.x. The... - [Fix patch releases (v5.2.x)](fix-patch-releases-v52x.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 5.2.x. All... - [Fix patch releases (v5.4.x)](fix-patch-releases-v54x.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 5.4.x. All... - [Fix patch releases (v5.6.x)](fix-patch-releases-v56x.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 5.6.x. All... - [Fix patch releases (v5.7.x)](fix-patch-releases-v57x.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 5.7.x. All... - [Fix patch releases (v6.0.x)](fix-patch-releases-v60x.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 6.0.x. All... - [Fix patch releases (v6.1.x)](fix-patch-releases-v61x.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 6.1.x. All... - [Fix patch releases (v8.2.1)](fix-patch-releases-v821.md): This fix patch release contains critical bug fixes, performance fixes, and minor bug fixes. The following are some of... - [Fix patch releases (v8.2.2)](fix-patch-releases-v822.md): This fix patch release contains critical bug fixes, performance fixes, and minor bug fixes. The following is one of t... - [Fix patch releases (v9.0.1)](fix-patch-releases-v901.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 9.0.1. The... - [Fix patch releases (v9.0.2)](fix-patch-releases-v902.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 9.0.2. The... - [Fix patch releases (v9.0.3)](fix-patch-releases-v903.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 9.0.3. The... - [Fix patch releases (v9.0.4)](fix-patch-releases-v904.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 9.0.4. The... - [Fix patch releases (v9.0.5)](fix-patch-releases-v905.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 9.0.5. The... - [Fix patch releases (v9.0.6)](fix-patch-releases-v906.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 9.0.6. The... - [Fix patch releases (v9.1.1)](fix-patch-releases-v911.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 9.1.1. The... - [Fix patch releases (v9.1.2)](fix-patch-releases-v912.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 9.1.2. The... - [Fix patch releases (v9.1.3)](fix-patch-releases-v913.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 9.1.3. The... - [Fix patch releases (v9.1.4)](fix-patch-releases-v914.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 9.1.4. The... - [Fix patch releases (v9.1.5)](fix-patch-releases-v915.md): This article summarizes a list of fix patch releases made in the Avaamo Conversational AI Platform version 9.1.5. The... - [Flow control](flow-control.md): You can use goto\_node, goto\_intent, goto\_output, execute\_intent, and idle\_prompt functions in JS to customize th... - [Flow designer - Overview](flow-designer-overview.md): The **Flow designer** is an intuitive conversational modeling tool that enables you to quickly build multi-turn conve... - [Forward call (C-IVR channel)](forward-call-c-ivr-channel.md): You can use`SmartCall.forward`method to forward the call to another number such as a help center number or a call c... - [General keynotes (FAQs)](frequently-asked-questions-faqs.md): The following lists a few generic keynotes about intent processing, training data, and regex entities. - [Functions](functions.md): The`Functions`section allows you to define and configure the functions your agent can execute during customer inter... - [Genesys](genesys.md): {% hint style="info" %} - [Get slot details](get-domain-entity-details.md): You can get the slot details using **context.entities.>** from the [context](https://docs.avaamo.com/us... - [Get environment variables](get-environment-variables.md): You can get the environment variable details using **context.>** from the [context](https://docs.avaamo.... - [Get skill conversation insights](get-insights.md): You can get the skill conversation insights using [context.insights](https://docs.avaamo.com/user-guide/how-to/build-... - [Get last message](get-last-message.md): You can get the last message of the agent using [context.last\_message](https://docs.avaamo.com/user-guide/how-to/bui... - [Get started](get-started.md): Once you have created an **AI Agent**, follow these steps to configure and build it effectively. - [Global Storage API](global-storage-api.md): Get the value of the specified key from the agent's global storage. - [Graphs & Charts](graphs-and-charts.md): You can create chart visualizations such as Pie Chart, Bar Chart, Dial Chart using the data in your agent. The visual... - [Grounding filters](grounding-filters.md): Grounding filters ensure the quality, accuracy, and relevance of the generated output, and help to "ground" the model... - [Groups](groups.md): Typically, in a large organization with many users, instead of creating each individual user with the required roles,... - [Regression testing best practices](guidelines-and-best-practices.md): Users can interact with your agent in different ways. Some user queries are completely correct grammatical sentences,... - [Hallucination filters](hallucination-filters.md): A hallucination filter in LLaMB involves a mechanism designed to detect and mitigate instances where the model genera... - [Handover Protocol Integration- Facebook](handover-protocol-integration-facebook.md): The Facebook Messenger Platform's handover protocol enables two or more Facebook apps to participate in a conversatio... - [Hangup call (C-IVR channel)](hangup-call-c-ivr-channel.md): You can use`SmartCall.hangup`method to hang up the call in the C-IVR flow with a message. - [history](history.md): Context history is an array of message history with details such as created date and time, actual message, and the se... - [How to improve accuracy?](how-to-improve-accuracy.md): Ensuring that queries achieve a good correctness score is essential for validating the agent's performance. To improv... - [How-to](how-to.md): All the scenarios are based on the MacPizza agent use case, where you are building a skill for Mac Pizza - a Quick Se... - [Hybrid SDK](hybrid-sdk.md): Avaamo Platform is offered as a SaaS service that runs on AWS (Amazon Web Services) in multiple regions. All the conv... - [Active Directory (AD) integrations - Identity provider](identity-providers.md): The Avaamo platform supports the Single Sign On (SSO) feature integration with SAML. It allows the users to log in wi... - [Image Aspect Ratio- Facebook](image-aspect-ratio-facebook.md): The preferred aspect ratio of images for social media channels is the 1:1 aspect ratio. The Avaamo platform supports ... - [Import and Re-import skills](import-and-re-import-skills.md): Instead of creating skills from scratch, you can import from any available published skills in the s... - [Improve user experience - Feedback, Analytics](improve-user-experience-feedback-analytics.md): The best way to improve user experience with LLaMB is by collecting early user feedback from the domain experts and S... - [Improving accuracy in Answers Skill](improving-accuracy-in-answers-skill.md): There are some important techniques that can be used to improve the accuracy of the Answers skill. - [Information masking](information-masking.md): Typically, in certain domains such as Banking, Healthcare, and Finance, a user’s interaction with the agent can captu... - [insights](insights.md): Context insights indicate how the user’s intent was analyzed and matched in the agent flow. You can use this informat... - [Install Agent Assist extension](install-agent-assist-extension.md): The`Avaamo Agent Assist Browser Apps`offer a convenient way for users to access the Agent Assist Widget directly th... - [Instructions](instructions.md): **Instructions** define how user input should trigger a specific conversation path. Instead of relying on example utt... - [Integrate](integrate-with-api-1.md): - [REST and SOAP API](/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/integrate-with-api-1/r... - [Intent detection and routing](intent-detection-and-routing.md): Universal agents detect the intent and route the conversation to the appropriate member that can fulfill the user’s r... - [Intent execution sequence](intent-execution-sequence.md): When a user posts a query to an agent, the agent understands and classifies the input and then selects an appropriate... - [Intents and Training Data](intents.md): An **intent** is an action in the user query that indicates what the user wishes to do. - [Intro Outro Messages](intro-outro-messages.md): Intro Outro messages are friendly messages that you would want the agent to display before and after answering a ques... - [Get started screen ](introduce-agent-get-started.md): The **Get Started** message is displayed when a user interacts with the agent for the first time. The message is desi... - [Introducing "Advanced agent"](introducing-advanced-agent.md): In this release, a new agent called the **`Advanced Agent`** has been introduced. - [Introducing "AI Agents"](introducing-ai-agents.md): The`AI Agent`is a next-generation agent built to power highly intelligent and dynamic voice or text-based conversat... - [Introducing Knowledge skill 2.0](introducing-knowledge-skill-20.md): The`Knowledge skill`is a core capability of the Avaamo Conversational AI Platform, designed to empower AI agents to... - [Introducing Live agent console](introducing-live-agent-console.md): The version v7.0 brings a new generation **Avaamo Live Agent Console**. The new and enhanced live agent is a comprehe... - [Introducing "LLaMB Content Regression Testing"](introducing-llamb-content-regression-testing.md): In this release, a new feature`LLaMB Content Regression Testing`has been introduced for LLaMB. Previously available... - [Introducing LLaMB](introducing-llamb.md): The Avaamo Conversational AI Platform introduces a new product **`LLaMB - Large Language Model for Business`** in the... - [Introducing "Mercury" theme](introducing-mercury-theme.md): In the`Atlas 8`release, a new refreshed theme **`Mercury`** for web channels has been introduced. The primary styli... - [Introducing Outreach](introducing-outreach.md): In this release, a new product - **Outreach** has been introduced. - [Introducing the DataSync 2.0](introducing-the-datasync-20.md): **DataSync 2.0** is a robust content integration and synchronization capability within the Avaamo Conversational AI P... - [Introducing "UAT" in Web channel](introducing-uat-in-web-channel.md): In the`Atlas 8`release, a new feature **`UAT`** has been introduced in the web channels. - [Introducing "Voice Usage"](introducing-voice-usage.md): In this release, a new usage report`Voice Usage`has been introduced in the`Settings`section. - [Introduction to v5.0 and Answers](introduction-to-v50-and-answers.md): This is a deep-dive webinar on the Agent life cycle and Agent Permissions. This is the agenda for the webinar: - [iOS](ios-apps.md): You can deploy the agents built on the Avaamo Platform into your iOS channel to facilitate easy communication with iO... - [JS errors](js-errors.md): In case you have included JavaScript code in your agent, you can check for script errors (if any) in the **JS errors*... - [JS files](js-files.md): You can create and add JavaScript files to the agent from the`Configuration -> Add JS files`option. This feature is... - [Keeping content updated](keeping-content-updated.md): If Answers skill is integrated with a content source or a CMS, there are two ways to keep the knowledge base updated ... - [Key terms](key-terms.md): This article introduces a few key terms specific to the LLaMB product in the Avaamo Conversational AI Platform: - [Knowledge Assist](knowledge-assist.md): The`Knowledge Assist`tool allows you to manually ask any query at any time during or after a call, giving you the a... - [Knowledge skill](knowledge-skill.md): - [Create knowledge skill](/user-guide/skills/knowledge-skill/create-knowledge-skill.md) - [Language pack](language-pack.md): Typically, in any global business, it is a necessity to design and build assistants or agents that can interact with ... - [Language](language.md): You can add multiple languages to the agent so that the agent can respond in different languages. The translated text... - [Language.switch](languageswitch.md): **Syntax**: - [Learning - Continuous Improvement](learning-continuous-improvement.md): - [Overview](/user-guide/how-to/build-agents/learning-continuous-improvement/overview.md) - [ListView response (Javascript)](list-view.md): You can add a customized list view using JavaScript in an agent's response. - [Live Agent Changelog API](live-agent-changelog-api.md): Captures all the configuration changes performed by the live agent (such as live agent status updates) and the superv... - [Live agent console - REST APIs](live-agent-console-rest-apis.md): - [Live Agent Changelog API](/user-guide/live-agent-console/live-agent-console-rest-apis/live-agent-changelog-api.md) - [Live agent translation](live-agent-translation.md): {% hint style="info" %} - [Live agent](live-agent.md): - [Pre-built live agent](/user-guide/configuration/live-agent/pre-built-live-agent.md) - [Live agents](live-agents.md): The`Live Agents`page enables real-time tracking of live agent availability for supervisors within the account. Supe... - [Live sessions](live-sessions.md): Live Sessions enable supervisors to monitor real-time information on the customer wait time and conversation duration... - [LLaMB FAQs](llamb-faqs.md): This article lists a few frequently asked questions about LLaMB: - [LLaMB Filters](llamb-filters.md): - [Overview](/user-guide/llamb/llamb-filters/overview.md) - [LLaMB REST APIs](llamb-rest-apis.md): - [Content ingestion APIs](/user-guide/llamb/llamb-rest-apis/content-ingestion-apis.md) - [LLaMB Usage](llamb-usage.md): `LLaMB’s Usage`feature provides real-time insights into how LLaMB is being utilized in your account. In the Avaamo P... - [LLaMB](llamb.md): **`LLaMB - Large Language Model for Business`** is an exclusive product offering from the Avaamo Conversational AI Pl... - [Login to Avaamo Agent Assist](login-to-avaamo-agent-assist.md): You can log into the Agent Assist widget using the agent's registered email address. These methods ensure secure acce... - [Make a copy](make-a-copy.md): You can make a copy of your agent using the **Make a copy** option. When you copy an agent an exact clone of the agen... - [Manage agents](manage-agents.md): - [Promote and pull updates](/user-guide/how-to/build-agents/manage-agents/promote-and-pull-updates.md) - [Build and manage Answers skill](manage-avaamo-answers-1.md): - [Create Document Groups](/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/manage-avaamo-answers-... - [Manage campaigns](manage-campaigns.md): In the **Outreach ->** **Campaigns** tab, you can edit, delete, test, activate, and deactivate campaigns based on the... - [Manage channel settings](manage-channel-settings.md): This article lists certain common actions you can perform after configuring a channel: - [Manage entity type](manage-entity-type.md): In the **Entities** page, you can edit or delete an entity type, as requi... - [Manage entity values](manage-entity-types.md): In the **Entities** page, you can manage entity values and its alternate values for an entity type, using the followi... - [Manage member agents](manage-member-agents.md): In the **Agents** -> **Member agents** section, you can perform the following actions for each Member agent as per yo... - [Manage settings](manage-platform-settings.md): - [Users & Groups](/user-guide/how-to/manage-platform-settings/users-and-permissions.md) - [Manage skills](manage-skill.md): - [Import and Re-import skills](/user-guide/how-to/build-skills/manage-skill/import-and-re-import-skills.md): Publish... - [Manage skill store](manage-skills-store.md): Typically, an enterprise comprises of multiple agents, where each agent is a product on its own that helps users acco... - [Manage web channel](manage-web-channel.md): After you configure the channel settings, you can view, edit, disconnect and delete the channel settings as per your ... - [Mask message API](mask-message-api.md): Masks the user messages in the specified user conversation (for new conversation) from the beginning till the date as... - [Intelligent Virtual Assistant Platform](master.md): **The Avaamo IVA Platform** is a cloud platform that automates the Conversational AI lifecycle. It provides an end-to... - [Meet "Aura" - your smart support agent](meet-aura-your-smart-support-agent.md): The`Aura`is an AI-powered assistant designed to deliver immediate, accurate, and contextual first-level support. - [Message API](message-api.md): Post messages to the agent. Typically, this API is used when you wish to post agent responses for notifications, summ... - [Message insights](message-insights.md): Get a closer look at the insights of the message. - [Messages](messages.md): Gets a list of messages from the agent within a specified period of time. - [Microsoft Teams (MS Teams)](microsoft-teams-ms-teams.md): **Microsoft Teams** is a proprietary business communication platform developed by [Microsoft](https://en.wikipedia.or... - [Microsoft Teams Send API](microsoft-teams-send-api.md): {% hint style="success" %} - [Monitor agents](monitor-and-analyze.md): - [Analytics](/user-guide/how-to/build-agents/monitor-and-analyze/analytics.md) - [Monitor](monitor.md): - [Analytics](/user-guide/monitor/analytics.md) - [Multi-language support](multi-language-support.md): LLaMB enables seamless, real-time conversations in multiple languages, enhancing the user experience across diverse r... - [Multi-line text](multi-line-text.md): You can add a multi-line input card in the skill response. - [Multilingual answering](multilingual-answering.md): Typically, in any global business, it is a necessity to design and build assistants or agents that can interact with ... - [Nice InContact](nice-incontact.md): {% hint style="info" %} - [Opting out of campaign](opting-out-of-campaign.md): Although campaigns allow you to reach to a wider set of audience, not all campaign messages are welcome by the recipi... - [Other common actions](other-common-actions.md): In the **Agents** tab, you can search, delete, and view agents based on the roles and permissions assigned to you on ... - [Outreach Changelog API](outreach-changelog-api.md): Outreach campaigns go through several changes by different users in their life cycles. You can use the Outreach Chang... - [Outreach insights API](outreach-insights-api.md): Get a closer look at the user conversations with the campaign. You can use this API for debugging and reporting purpo... - [Outreach - REST APIs](outreach-rest-apis.md): - [Outreach insights API](/user-guide/outreach/outreach-rest-apis/outreach-insights-api.md): Insights across all the ... - [Overview - Get started](overview-get-started.md): {% hint style="info" %} - [Overview - Key features](overview-key-features.md): The`AI Agent`is a next-generation agent built to power highly intelligent and dynamic voice or text-based conversat... - [Overview](overview.md): Avaamo's LLaMB is a new low-code framework designed to enable the safe, secure, and rapid development of powerful gen... - [Parallel development (QA & Smalltalk) FAQs](parallel-development-qa-and-smalltalk-faqs.md): The following lists a few frequently asked questions about parallel development in Q\&A and Smalltalk skills. - [Parsing templates](parsing-templates.md): {% hint style="info" %} - [Part 1: Creating my agent](part-1-creating-my-agent.md): - [Chapter 1: Getting started](/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-1-getting-started... - [Part 2: Advanced topics](part-3-advanced-topics.md): - [Chapter 12: Debugging Tools](/user-guide/tutorials-and-exercises/part-3-advanced-topics/chapter-22-debugging-tools... - [Perform common actions](perform-common-actions.md): You can perform the following actions in the skill flow editor: - [Permissions](permissions.md): By default, when you create an agent, you are the **owner** of the agent. Additionally, when a user promotes an agent... - [Persistent menu](persistent-menu.md): A`Persistent menu`lets you specify menu options that remain available to the user. A persistent menu clearly commun... - [Persona Configuration](persona-configuration.md): The Facebook channel integration on the Avaamo platform supports creating new and fun **Personas** for your agent, de... - [Plan your development process (Agent life cycle)](plan-your-development-process-agent-life-cycle.md): Typically, any agent goes through different stages in its life cycle from inception to production - Development, Tes... - [Polls](polls.md): You can add an input card with an option to poll to capture the opinion or vote of the users interacting with the ski... - [Pre-built live agent](pre-built-live-agent.md): The Avaamo platform supports integration with a **live agent** for scenarios when there is a need for human intervent... - [Pre-requisites](pre-requisites.md): You can ingest SharePoint content into your Knowledge skill seamlessly using the SharePoint connector. This integrati... - [Preview artifacts](preview-artifacts.md): Here, you can view all documents, pages, and lists available from the folders you selected in the last step. You have... - [Privacy](privacy.md): You can set your Agent's Personally Identifiable Information (PII) settings in the`Privacy`page. - [Product overview](product-overview.md): Broadly, the following are the primary components in the Avaamo Platform: - [Promote and pull updates](promote-and-pull-updates.md): As the agent goes through different stages in its life cycle, you can promote agents from one stage to another using ... - [Prompt skill](prompt-skill.md): - [Create prompt skill](/user-guide/skills/prompt-skill/create-prompt-skill.md) - [Prompt Versions](prompt-versions.md): Prompt versioning helps you track, compare, and restore changes made to a prompt skill over time. Each update to a pr... - [Publish and Re-publish skills](publish-skill-to-skills-store.md): Based on the business requirements, you can build different types of skills in each of your agents. Frequently, the f... - [Q\&A intents](q-and-a-intents.md): Get a list of all the Q\&A intents from the agent. - [Query analyzer (Deprecated)](query-analyzer-deprecated.md): An agent receives and responds to voluminous amounts of queries. These agent responses are pre-defined with intents a... - [Query insights](query-insights.md): The query insights feature helps gives you a closer look into the conversations that users have with your agent. You ... - [Quick overview](quick-overview.md): The Dialog skill in AI agents enables you to build agents that behave`deterministically`while still retaining`agen... - [Quick Reply response (Javascript)](quick-reply.md): You can use a quick reply to add an acknowledgment to the user’s questions or responses. - [Quick responses](quick-responses.md): In the context of a live agent system, Quick responses, also known as canned responses or predefined messages are pre... - [Quick start](quick-start.md): - [Campaign in SMS channel](/user-guide/outreach/quick-start/campaign-in-sms-channel.md) - [Concepts summary](quick-summary.md): Before getting into a deep-dive understanding of the key concepts used in the Avaamo Conversational AI Platform, here... - [Rating](rating.md): You can add an input card with a rating system in the skill response. - [Recipient lists](recipient-lists.md): A **Recipient list** consists of a list of users to whom the campaign message must be sent. You can quickly create an... - [Recommendations](recommendations.md): During an ongoing call, based on the caller's inputs,`Agent Assist`automatically searches the knowledge repository ... - [Reference library](reference-library.md): - [Context](/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/context.md): Encapsul... - [Regression test file format - V2](regression-test-file-format-1.md): This article describes the new and improved version of the regression test file format referred to as "Version 2 (V2)... - [Regression test file format](regression-test-file-format.md): A regression test file contains a set of questions, the actual answer to each question, which is the ground truth, an... - [Regression testing - Universal agents](regression-testing-universal-agents.md): {% hint style="info" %} - [Regression Testing](regression-testing.md): - [Get started](/user-guide/llamb/regression-testing/get-started.md) - [Release life cycle](release-life-cycle.md): A beta release is a pre-release version of a feature, product, or enhancement that is made available to a select grou... - [Release notes v5.3.0](release-notes-530.md): The Avaamo Conversational AI Platform v5.3.0 minor release includes 4 new features, 6 enhancements, and 4 changes dis... - [Release notes v5.4.0](release-notes-540.md): The Avaamo Conversational AI Platform v5.4.0 minor release includes 2 enhancements and 1 change distributed as follows: - [Release notes v5.1.0](release-notes-v51.md): This article summarizes new and enhanced features in the Avaamo Conversational AI Platform v5.1.0 release: - [Release notes v5.2.0](release-notes-v52.md): The Avaamo Conversational AI Platform v5.2.0 release includes 1 new feature, 20 enhancements, and 4 changes distribut... - [Release notes v5.5.0](release-notes-v550.md): The Avaamo Conversational AI Platform v5.5.0 release includes 4 enhancements and 2 changes distributed as follows: - [Release notes v5.6.0](release-notes-v560.md): The Avaamo Conversational AI Platform v5.6.0 minor release includes 3 new features and 1 enhancement distributed as f... - [Release notes v5.7.0](release-notes-v570.md): The Avaamo Conversational AI Platform v5.7.0 release includes 6 new features, 5 enhancements, and 7 changes distribut... - [Release notes v5.8.0](release-notes-v580.md): Accessibility is to provide equal access and equal opportunity to people with diverse abilities. This often becomes n... - [Release notes v6.0.0](release-notes-v600.md): The Avaamo Conversational AI Platform v6.0.0 release includes 9 new features and 3 enhancements distributed as follows: - [Release notes v6.1.0](release-notes-v610.md): The Avaamo Conversational AI Platform v6.1.0 release includes 1 new feature, 7 enhancements, and 3 changes distribute... - [Release notes v6.2.0](release-notes-v620.md): The Avaamo Conversational AI Platform v6.2.0 release includes 13 enhancements and 1 change distributed as follows: - [Release notes v6.3.0](release-notes-v630.md): The Avaamo Conversational AI Platform v6.3.0 release includes 8 **enhancements** and in order to make the navigation ... - [Release notes v6.4.0](release-notes-v640.md): The Avaamo Conversational AI Platform v6.4.0 release includes 1 new feature, 7 enhancements, and 1 change distributed... - [Release notes v7.0.0](release-notes-v700.md): The Avaamo Conversational AI Platform v7.0.0 release includes 2 new products, 4 enhancements, 1 change, and 2 depreca... - [Release notes v8.0](release-notes-v80.md): The Avaamo Conversational AI Platform`Atlas 8`release includes 1 new product, 3 new features, and 13 enhancements. - [Release notes v8.1.0](release-notes-v810.md): The Avaamo Conversational AI Platform Atlas 8.1.0 release includes **10** **enhancements** and a few bug fixes. - [Release notes v8.2.0](release-notes-v820.md): The Avaamo Conversational AI Platform v8.2.0 release includes **one new feature** and **7 enhancements.** - [Release notes v9.0.0](release-notes-v900.md): The Avaamo Conversational AI Platform`9.0.0`release includes a new agent - the`AI agent`, 3 new features, and 17 ... - [Release notes v9.1.0](release-notes-v910.md): The Avaamo Conversational AI Platform 9.0.0 release includes two new features and 25 enhancements. - [Release notes](release-notes.md): Release notes are provided for each major and minor release of the product with comprehensive details on new features... - [Reports](reports.md): Reports enable supervisors to view the historical data of the live agents and provide insights into past interactions... - [Response filters](response-filters.md): You can configure response filters based on the user properties, such as location, manager status, or exempt/non-exem... - [REST and SOAP API](rest-and-soap-api.md): You can seamlessly integrate skill response with API using: - [Restrict login IP address](restrict-login-ip-address.md): By default, Avaamo Platform Dashboard does not restrict login access based on IP addresses. However, for added securi... - [Rule-based routing](rule-based-routing.md): Rule-based routing is a mechanism used in live agent systems to direct customer inquiries to the most suitable agents... - [Run regression test](run-regression-test.md): You can run regression testing by uploading a CSV file with regression test data. - [SAML Support- G Suite](saml-support-g-suite.md): G Suite is a package of cloud-based services that can provide your company or school with a whole new way to work tog... - [SAML Support - MS Azure](saml-support-ms-azure.md): The Security Assertion Markup Language (SAML) is an XML standard that facilitates the exchange of user authentication... - [SAML Support - Okta](saml-support-okta.md): Configure your application on Okta to enable the SAML support-based Single Sign-On. In SAML terminology, you can conf... - [Security policy](security-policy.md): You can configure a list of domains in the **Security policy** page from where the resources are allowed to be loaded... - [Security](security.md): In the **Security** section, you can secure your agent with different authentication mechanisms as per your requireme... - [Select documents pages and lists](select-documents-pages-and-lists.md): Here, you can view all documents, pages, and lists available from the folders you selected in the last step. You have... - [Select (PickList)](select-picklist.md): You can use a picklist in the card input to provide a list of options for the user to choose from. This also acts as ... - [Select sites](select-sites.md): Select the sites where your documents and articles are available. You can view all available folders from your conten... - [Send attachments](send-attachments.md): {% hint style="info" %} - [Send Email - Email.send](send-email-emailsend.md): You can send email notifications from the skill using the **Email.send** function. See [Notifications](https://docs.a... - [Send SMS - SMS.send](sending-notifications.md): You can send SMS notifications from the skill using the **SMS.send** function. See [Notifications](https://docs.avaam... - [ServiceNow](servicenow.md): - [Pre-requisites](/user-guide/skills/knowledge-skill/add-content-to-knowledge-skill/servicenow/pre-requisites.md) - [Set document attributes](set-document-attributes.md): In this step, you can assign attributes to the documents you selected in the previous step. - [Set live agent status](set-live-agent-status.md): The Live agent console allows live agents to set the status as Online, Offline, or Away based on their availability.&... - [Set user property](set-user-property.md): You can use **User.setProperty** to set the user property of the specified key to the indicated value. See [setProper... - [Settings](settings.md): You can specify the general settings from the`Configuration > Settings`option. Also, note the agent authentication ... - [SharePoint](sharepoint.md): - [Pre-requisites](/user-guide/skills/knowledge-skill/add-content-to-knowledge-skill/sharepoint/pre-requisites.md) - [Show ambiguous intents](show-ambiguous-intents.md): You can use a set of closely matched intents to show the most "common questions" that are related to a user’s query i... - [Simulator](simulator.md): You can test the agent once you complete the prompt to ensure it provides appropriate responses to user queries using... - [Single line text](single-line-text.md): You can add a single-line input card in the skill response. - [SIP](sip.md): Session Initiation Protocol (SIP) is a means of initiating and sending voice and other unified communications service... - [Agent commands](skill-commands.md): The following commands can be used by the user interacting with the agent to perform certain actions as required. Typ... - [Skill message window - Overview](skill-message-window-overview.md): In the **Skill message** window, you can add responses to user intents. The following lists the steps to add responses: - [Skills](skills.md): - [Built-in skills](/user-guide/skills/built-in-skills.md) - [Skype for Business](skype.md): {% hint style="info" %} - [Slots](slots.md): When information is extracted from a user sentence, the first task is to identify the intent behind the user query. T... - [SmartCall (C-IVR)](smartcall-c-ivr.md): You can use the following function in your C-IVR flow to either forward a call or to hang up the call with a message: - [SMS Gateway Analytics](sms-gateway-analytics.md): In simple terms, an SMS gateway allows a device to send or receive text messages in the form of Short Message Service... - [SMS Opt status API](sms-opt-status-api.md): By default, all the recipients are considered as opted-in to receive campaign messages, unless the recipients have ex... - [SMS Reporting API](sms-reporting-api.md): SMS report of the messages sent through the SMS Gateway of an agent. See [SMS Send API](https://docs.avaamo.com/user-... - [SMS Send API](sms-send-api.md): {% hint style="success" %} - [SMS Usage](sms-usage.md): The`SMS usage`page is valuable for users with the [SMS channel](https://docs.avaamo.com/user-guide/how-to/build-age... - [SMS](sms.md): SMS (short message service) is a text messaging service component of most telephone, internet, and mobile-device syst... - [Social filters](social-filters.md): In simple terms,`Social filtering`is the process of identifying and managing content that is inappropriate, harmful... - [Soft unhandled (Active redirect)](soft-unhandled-active-redirect.md): LLaMB provides the capability to gracefully redirect users when faced with unhandled responses, a feature known as`S... - [Supported SSML tags](speech-synthesis-markup-language-ssml.md): **Speech Synthesis Markup Language** (**SSML**) is an XML-based markup language for speech synthesis applications. It... - [Status Callback URL (Outreach Custom Channel)](status-callback-url-outreach-custom-channel.md): The callback URL used by the campaign middleware component to send the status of the campaign recipient when a campai... - [Step 1: Create LLaMB Content skill](step-1-create-llamb-content-skill.md): {% hint style="info" %} - [Step 1: Select the content source type](step-1-select-the-content-source-type.md): {% hint style="info" %} - [Step 2: Configure content source and ingest content](step-2-configure-content-source-and-ingest-content.md): - [Configure connection](/user-guide/skills/knowledge-skill/add-content-to-knowledge-skill/sharepoint/step-2-configur... - [Step 2: Ingest enterprise content](step-2-ingest-enterprise-content.md): - [Create document groups](/user-guide/llamb/get-started/step-2-ingest-enterprise-content/create-document-groups.md) - [Step 3: Test your agent](step-3-test-your-agent.md): If you are starting to explore LLaMB for the first time, then the best way to test a sample query is using the [Agent... - [Storage](storage.md): You can view all the data stored either for a global session (applicable for all the users interacting with agents) o... - [Successful messages](successful-messages.md): Gets a list of successful message responses that are triggered in the conversation flow. In the response, for each of... - [Summary](summary.md): The`Call Summarization`feature in Avaamo Agent Assist streamlines post-call workflows by generating concise summari... - [Supervisor](supervisor.md): - [Get started](/user-guide/live-agent-console/supervisor/get-started.md) - [Live agent](switch-to-live-agent.md): - [Pre-built live agent](/user-guide/how-to/build-agents/configure-agents/switch-to-live-agent/pre-built-live-agent.m... - [Switch user's language](switch-users-language.md): You can use [Language.switch](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skil... - [Sync Now](sync-now.md): This option allows you to manually sync all ingested articles immediately after updating them. Even if Auto sync is s... - [System intent](system-intent.md): An **intent** is an action in the user query that indicates what the user wishes to do. The same intent can be expres... - [Tabular answering](tabular-answering.md): Typically, in any enterprise content, tables are used to organize data that is too detailed or complicated to be desc... - [Tags](tags.md): Tags help you to understand the usage of agents by categorizing the user intents distributed across different skill r... - [Teams](teams.md): In the context of a live agent system, teams refer to groups or departments within an organization that is responsibl... - [Templates](templates.md): A **Template** is where you provide a customized message that is sent to recipients of your campaign. You can quickly... - [Test agents](test-agents.md): - [Simulator](/user-guide/how-to/build-agents/test-agents/simulator.md): Iteratively test agent as you build conversa... - [Test Answers skill](test-avaamo-answers.md): Once the documents or URLs are uploaded successfully to your skill, you can test to ensure the extracted knowledge pr... - [Test campaign](test-campaign.md): Before launching the campaign to a wider audience, it is recommended to do a test run with a list of test recipients.... - [Test Dynamic Q\&A skill](test-dynamic-q-and-a-skill.md): Once the question and answers are created or uploaded successfully to your skill, you can test to ensure the Q\&A pro... - [Test Q\&A skill](test-q-and-a.md): Once the question and answers are created or uploaded successfully to your skill, you can test to ensure the Q\&A pro... - [Test Dialog skill](test-skill.md): You can test your skill using the agent simulator from any page available in the skill's left navigation pane without... - [Test Smalltalk skill](test-smalltalk-q-and-a.md): Once the **Smalltalk** is created or uploaded successfully to your skill, you can test to ensure the skill provides a... - [Test user queries](test-user-queries.md): Posts the user queries to the agent and gets the insights on how the user’s intent is analyzed and matched in the age... - [Test customizations](test-your-skill.md): After you customize your skill, you can test the skill in the following ways: - [Test](test.md): You can iteratively test the agent while writing the prompt to ensure it provides appropriate responses to user queri... - [Testing and validation](testing-and-validation.md): Refer to this article [Test your agent](https://docs.avaamo.com/user-guide/llamb/get-started/step-3-test-your-agent) - [Theme](theme.md): In the **Theme** section, you can customize the look and feel of your agent. - [Get user details](to-get-user-details.md): You can get the user details such as first name, last name, email, mobile number interacting with the agent from [con... - [Tone and sentiment](tone-and-sentiment.md): When a user query is posted to the Avaamo Platform, it inspects the query to detect tones such as (anger, fear, and h... - [Top feedback intents](top-feedback-intents.md): Gets a list of top intents for which feedback is received by the agent. In the response, for each of the intents, you... - [Top intents](top-intents.md): Gets a list of intents that are frequently triggered in the conversation flow. In the response, for each of the top i... - [Top Q\&A intents](top-q-and-a-intents.md): Gets a list of Q\&A intents that are frequently triggered in the conversation flow. In the response, for each of the ... - [Top Smalltalk intents](top-smalltalk-intents.md): Gets a list of Smalltalk intents that are frequently triggered in the conversation flow. In the response, for each of... - [Top tags](top-tags.md): Gets a list of tags that are frequently triggered in the conversation flow. In the response, for each of the top tags... - [Train your agent](train-your-agent.md): For an agent to respond to user queries, each intent must be trained with specific sentences that are used as represe... - [Training Phrases](training-phrases.md): For an agent to respond to user queries, each intent must be trained with specific sentences that are used as represe... - [Transcripts View](transcripts-view.md): This view of`Avaamo Agent Assist`that provides real-time transcription of ongoing conversations during live calls.&... - [Transfer to another team](transfer-to-another-team.md): Live agents have the ability to transfer to another team specialized in the relevant area to expedite issue resolutio... - [Transfer to live agent](transfer-to-live-agent.md): You can transfer to a live agent using [Agent.transfer](https://docs.avaamo.com/user-guide/how-to/build-skills/create... - [Troubleshooting tips](troubleshooting-tips.md): In case you are unable to receive the expected response from LLaMB, the following few troubleshooting tips can help: - [Types of agent](types-of-agent.md): In the Avaamo Conversational AI Platform, you can create the following types of agents: - [UAT](uat.md): User acceptance testing (UAT) is a crucial step before deploying your agents to the production environment. It helps ... - [Roles and permissions](understand-roles-and-permissions.md): Avaamo Platform allows you to create and associate users and groups to different out-of-the-box roles based on the us... - [Understanding results](understanding-results.md): You can download the test results once the test is completed. See [Download Results](https://docs.avaamo.com/user-gui... - [Unhandled messages](unhandled-messages.md): Gets a list of unhandled responses that are triggered in the conversation flow. In the response, for each of the unha... - [Unhandled queries](unhandled-queries.md): Get a list of all the unhandled queries from the agent. This does also includes queries that led to disambiguation re... - [Universal agent](universal-agent.md): Avaamo Platform allows you to connect different individual agents into one central agent referred to as the **Univers... - [Facebook Channel Configuration](untitled.md): The agent developed on the Avaamo platform can be deployed on different channels. Facebook is a popular social media ... - [Upload content](upload-content.md): You can ingest the following types of documents in the`LLaMB Content`skill: - [Upload files](upload-files.md): You can upload various file types here to simplify data ingestion, making it easy to add your documents and seamlessl... - [Usage Reports](usage-reports.md): - [LLaMB Usage](/user-guide/how-to/manage-platform-settings/usage-reports/llamb-usage.md) - [Usage](usage.md): Gets statistics on overall usage of the agent such as count of messages, successful responses, ambiguous responses, a... - [Use case - Dedicated platform team with Azure SAML](use-case-dedicated-platform-team-with-azure-saml.md): Avaamo Platform allows you to create and associate users and groups to different out-of-the-box roles based on the us... - [Use case: Get user access token ](use-case-get-user-access-token.md): This article describes a use case to demonstrate the usage of`Get user access token`configuration option in the MS ... - [Use context](use-context.md): - [Get user details](/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/to-get-user... - [Use quick responses](use-quick-responses.md): Live agents can utilize pre-written responses, also known as quick responses, or rephrase them to provide improved an... - [live\_agent\_user](user-1.md): Context live\_agent\_user contains the details of the live agent interacting with the user. - [User journey](user-journey.md): The **User Journey** page displays the user's journey through the conversation with the agent. This feature can be us... - [User Property API](user-property-api.md): Adds a new user property for the specified agent. Note that the agent must be locked for edit when creating a new use... - [User sessions](user-sessions.md): Gets a list of unique user sessions with the agent within a specified period of time. Here, a user session indicates ... - [User Storage API](user-storage-api.md): Get the data stored for a specific user session in your agent. - [User unread message badge count](user-unread-message-badge-count.md): The user unread message count badge is a visual indicator that displays the number of unread messages a live agent ha... - [user](user.md): Context user contains the details of the user interacting with the agent. The following functions are supported: - [User.removeProperty](userremoveproperty.md): Delete or remove the specified user property added for a user. See [User.setProperty](https://docs.avaamo.com/user-gu... - [User.setProperties](usersetproperties.md): Sets the user property of the specified key to the indicated value. To set multiple user properties, you can specify ... - [User.setProperty](usersetproperty.md): Sets the user property of the specified key to the indicated value. The value can be a single value or an array of va... - [Users & Groups](users-and-permissions.md): - [Users](/user-guide/how-to/manage-platform-settings/users-and-permissions/users.md) - [Users](users.md): In the **Profile Icon -> Settings ->** **Users** page, you view and manage all the users in the company. You can also... - [Answers (Deprecated)](using-avaamo-answers-1.md): - [Quick overview](/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/quick-overview.md): Provides a... - [Dialog](using-dialog-designer.md): - [Quick overview](/user-guide/how-to/build-skills/create-skill/using-dialog-designer/quick-overview.md): Provides a ... - [Q\&A (Backward Compatibility)](using-q-and-a-designer.md): - [Build and manage Q\&A skill](/user-guide/how-to/build-skills/create-skill/using-q-and-a-designer/build-and-manage-... - [Smalltalk](using-smalltalk.md): - [Quick overview](/user-guide/how-to/build-skills/create-skill/using-smalltalk/quick-overview.md): Provides a quick ... - [Use storage](using-storage.md): You can use storage functions to store variables in a global session (applicable to ... - [v5.0 to v5.8.x releases](v50-to-v58x-releases.md): - [v5.8.x](/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.8.x.md) - [v5.1.x](v51x.md): - [Fix patch releases (v5.1.x)](/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.1.x/fix-patch-releases-v5.1.x.md) - [v5.2.x](v52x.md): - [Fix patch releases (v5.2.x)](/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.2.x/fix-patch-releases-v5.2.x.md) - [v5.3.x](v53x.md): - [Release notes v5.3.0](/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.3.x/release-notes-5.3.0.md) - [v5.4.x](v54x.md): - [Fix patch releases (v5.4.x)](/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.4.x/fix-patch-releases-v5.4.x.md) - [v5.5.x](v55x.md): - [Release notes v5.5.0](/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.5.x/release-notes-v5.5.0.md) - [v5.6.x](v56x.md): - [Release notes v5.6.0](/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.6.x/release-notes-v5.6.0.md) - [v5.7.x](v57x.md): - [Release notes v5.7.0](/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.7.x/release-notes-v5.7.0.md) - [v5.8.x](v58x.md): - [Release notes v5.8.0](/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.8.x/release-notes-v5.8.0.md) - [v6.0 to v6.4.x releases](v60-to-v64x-releases.md): - [v6.4.x](/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.4.x.md) - [v6.0.x](v60x.md): - [Release notes v6.0.0](/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.0.x/release-notes-v6.0.0.md) - [v6.1.x](v61x.md): - [What's new in v6.1.0?](/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.1.x/whats-new-in-v6.1.0.md) - [v6.2.x](v62x.md): - [Release notes v6.2.0](/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.2.x/release-notes-v6.2.0.md) - [v6.3.x](v63x.md): - [Release notes v6.3.0](/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.3.x/release-notes-v6.3.0.md) - [v6.4.x](v64x.md): - [What's new in v6.4.0?](/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.4.x/whats-new-in-v6.4.0.md) - [v7.0.0](v700.md): - [Introducing Live agent console](/user-guide/release-notes/v7.0.0/introducing-live-agent-console.md) - [v8.2.0 - Deprecated features](v820-deprecated-features.md): This page contains the features that have been deprecated in the`v8.2.0`release. - [v9.1.0 - Deprecated features](v910-deprecated-features.md): This page contains the features that have been deprecated in the`v9.1.0`release. - [variables](variables.md): Context variables are temporary variables that can be used to store information required in an agent flow. The values... - [View and edit knowledge](view-and-edit-knowledge.md): Once the upload of documents or URLs to the knowledge base is successful, you can view the extracted content to fine-... - [View job details](view-job-details.md): You can view the details of a job after it is created. - [View job version history](view-job-version-history.md): You can view different versions of a job by clicking the dropdown option located at the top-right corner of the job. - [View real-time conversation duration](view-real-time-conversation-duration.md): Live agents can view real-time data of the conversation duration for all active chat requests in the Live agent conso... - [View user information](view-user-information.md): Live agents can click the information icon next to the user name at the top to view the user details. - [Voice entity model](voice-entity-model.md): With the virtual world expanding, it is crucial to deliver virtual voice agents that are more sensitive, intuitive, a... - [Voice hints - Improve accuracy](voice-hints.md): You can specify certain keywords or phrases in the Voice hints that can provide better interpretation or recognition ... - [Voice - Supported languages and Browsers](voice-supported-languages.md): This article lists the supported languages and supported browsers in the [C-IVR channel](https://docs.avaamo.com/user... - [Voice Usage](voice-usage.md): The`Voice Usage`feature helps you to track the anticipated voice billing usage associated with the company’s licens... - [Voice](voice.md): {% hint style="info" %} - [Watch the webinar on v6.0](watch-the-webinar-on-v60.md): {% embed url="" %} - [Watch the webinar on v6.1.0](watch-the-webinar-on-v610.md): Take a look at the webinar on v6.1.0 to get a quick understanding of new features and enhancements in this release: - [Watch the webinar on v6.2.0](watch-the-webinar-on-v620.md): Take a look at the webinar on v6.2.0 to get a quick understanding of new features and enhancements in this release: - [Watch the webinar on v6.3.0](watch-the-webinar-on-v630.md): Take a look at the webinar on v6.3.0 to get a quick understanding of new features and enhancements in this release: - [Watch the webinar on v6.4.0](watch-the-webinar-on-v640.md): Take a look at the webinar on v6.4.0 to get a quick understanding of new features and enhancements in this release: - [Watch the webinar on v8.2.0](watch-the-webinar-on-v820.md): Take a look at the webinar on v8.2.0 to get a quick understanding of new features and enhancements in this release: - [Watch the webinar on v9.0.0](watch-the-webinar-on-v900.md): Take a look at the webinar on v9.0.0 to get a quick understanding of new features and enhancements in this release: - [Web channel callback functions](web-channel-callback-functions.md): You can also perform certain customization such as open and close the agent, send messages to the agent deployed in t... - [Web (Enabled by default)](web-channel.md): - [Overview](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/overview.md) - [Web (Enabled by default)](web-enabled-by-default.md): Web channel comes with many configuration options that make configuring and deploying your agent in the web channels ... - [Web - Supported languages](web-supported-languages.md): This article lists the supported languages in the Web channel (for "text" only): - [Webex](webex.md): The Avaamo Conversational AI Platform now supports`Webex`as a communication channel, enabling AI agents to interact... - [Webinars](webinars.md): - [Introduction to v5.0 and Answers](/user-guide/ref/webinars/introduction-to-v5.0-and-answers.md) - [Website](website.md): - [Pre-requisites](/user-guide/skills/knowledge-skill/add-content-to-knowledge-skill/website/pre-requisites.md) - [WeChat](wechat.md): {% hint style="info" %} - [What's new in v6.1.0?](whats-new-in-v610.md): In this release, a new agent called the **Universal Agent** has been introduced. In simple terms, a **Universal agent... - [What's new in v6.4.0?](whats-new-in-v640.md): In this release, a new feature - **An outreach campaign program** has been introduced. - [What's new v8.2.0 - Introducing DataSync AI](whats-new-v820-introducing-datasync-ai.md): The **`DataSync AI`** is a powerful feature within **LLaMB** designed to facilitate seamless content access across re... - [What's new in v5.0?](whats-new.md): The **v5.0** version is a significant revamp of the product. It reduces the number of concepts a new developer has to... - [WhatsApp](whatsapp.md): WhatsApp Messenger is a freeware and cross-platform messaging with Voice over IP (VoIP) service. The application runs... - [Widget configuration](widget-configuration.md): {% hint style="info" %} - [Zendesk integration](zendesk-integration.md): You can integrate the Avaamo Platform with Zendesk for live agent interactions, for scenarios, when there is a need f...