# Source: https://docs.avaamo.com/user-guide/live-agent-console/live-agent/use-quick-responses.md

# Use quick responses

Live agents can utilize pre-written responses, also known as quick responses, or rephrase them to provide improved and precise responses that contribute to an enhanced customer experience.&#x20;

They empower agents to handle inquiries more effectively, resulting in improved customer satisfaction and a streamlined support experience. See [Quick responses](https://docs.avaamo.com/user-guide/live-agent-console/supervisor/quick-responses), for further details on the advantages of quick responses and the supervisor's role in building such responses to enhance customer satisfaction.

**To use the quick responses**:

* Click `Settings -> Avaamo Live agent` in the Avaamo dashboard home page to view the Live agent console
* In the `Live agent console`, type **#** in the message box to view the list of all the quick responses.

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* Pick a quick response from the list, and the message corresponding to the quick response at the time of selection is displayed. You can edit or rephrase the message as required and then send the message to the user.
* You can use multiple quick responses in a single message if required.