# Source: https://docs.avaamo.com/user-guide/avaamo-agent-assist/avaamo-agent-assist/overview-key-features.md

# Source: https://docs.avaamo.com/user-guide/datasync-ai/overview-key-features.md

# Source: https://docs.avaamo.com/user-guide/llamb/overview-key-features.md

# Source: https://docs.avaamo.com/user-guide/ai-agent/overview-key-features.md

# Overview - Key features

The `AI Agent` is a next-generation agent built to power highly intelligent and dynamic voice or text-based conversations. With advanced context awareness and adaptive response capabilities, AI Agents elevate query handling and user engagement—delivering interactions that feel more natural, intuitive, and human-like than ever before.

With AI agents a new type of skill - `Prompt skills` is also introduced in this release. Powered by prompt skills, these agents are designed to understand, reason, and act – independently and effectively. &#x20;

There is no need for extensive training, as required with Classic agents. Instead, you can define all instructions using the [Prompt Skill](https://docs.avaamo.com/user-guide/skills/prompt-skill), significantly reducing the time needed to build a skill. Along with prompts, you can build complex scenarios using built-in functions, and customized functions.

You can create multiple prompt skills, and the agent can seamlessly redirect interactions from one skill to another based on user queries, ensuring a smooth and dynamic conversation flow.

## Sneak peek

Here's a quick sneak peek at the AI agent:

<figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FLIUyzsIyGX7CrQlHVyOc%2FUntitled%20design%20(15).gif?alt=media&#x26;token=0fb0f20c-d881-4b31-9f43-9adb3c0d0ea9" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Note**: AI agent is enabled on demand. Contact your dedicated Customer Success Manager for further assistance.
{% endhint %}

On the home page, an `AI Agent` can be easily identified and distinguished from other agents by its unique icon, which includes a small logo within it.

<figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FfkqdoczOqf9wgdWn47gV%2FAI%20agent.png?alt=media&#x26;token=b22bd664-51cb-45cf-bf0f-2c8d7825fee8" alt=""><figcaption></figcaption></figure>

This article outlines the [key features](#key-features) of AI agents and the [next steps](#next-steps) to leverage these agents in the Avaamo Conversational AI Platform.&#x20;

## Key features

### **Natural and dynamic conversations**

Unlike traditional structured flows, an AI agent enables real-time, human-like interactions with flexibility in conversation order, emotional intelligence, and natural responsiveness to user inputs.

The examples below demonstrate how the AI agent embodies these qualities, offering a more dynamic experience compared to the Classic agent (formerly known as the Standard agent).

| AI agent flow                                                                                                                                                                                                                                                                                           | Classic agent                                                                                                                                                                                                                                                                                           |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FXzd5ZfA3AovpOWoSqrtX%2FScreenshot%202025-04-08%20at%2011.28.13%E2%80%AFAM.png?alt=media&#x26;token=c8a1af3a-9f57-4241-97e1-bda98ba8e3a2" alt="" data-size="original"> | <img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FO3jMK8biP4krtTSMuMvM%2FScreenshot%202025-04-08%20at%2011.26.18%E2%80%AFAM.png?alt=media&#x26;token=0ef48519-bdc5-4223-89a9-94870eb2c35c" alt="" data-size="original"> |

### Autonomous decision-making

The AI Agent can make decisions based on predefined goals and contextual data without human intervention. It dynamically adjusts its actions based on real-time inputs and past interactions.

The examples below illustrate how the AI agent adapts its actions based on real-time inputs and makes intelligent decisions aligned with predefined goals.

| Example 1                                                                                                                                                                                                                                                                                               | Example 2                                                                                                                                                                                                                                                                                               |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FCMmeMLvP5WJd4l75oAMd%2FScreenshot%202025-04-08%20at%2011.36.02%E2%80%AFAM.png?alt=media&#x26;token=0e722129-0018-4a18-9b05-51bc1ce7185b" alt="" data-size="original"> | <img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FJuvO69d5xSFdrvYTGvJK%2FScreenshot%202025-04-08%20at%2011.34.07%E2%80%AFAM.png?alt=media&#x26;token=111e044b-0c61-4986-a2fe-e369f44f7196" alt="" data-size="original"> |

### Seamless Skill Transfer

The AI agent can seamlessly transfer conversations between different skills while maintaining context, ensuring a smooth and uninterrupted user experience. Using predefined functions, the agent intelligently hands off tasks — for example, moving from general assistance to specialized hotel booking.&#x20;

This capability allows the AI agent to manage complex workflows efficiently, guiding users through multiple services without manual intervention or loss of conversation flow.

<figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FwpwYxcYv0wTXWpDY9ZlB%2FScreenshot%202025-04-10%20at%203.51.30%E2%80%AFPM.png?alt=media&#x26;token=0c90963b-b54b-48fd-9544-da47f091a6ea" alt=""><figcaption></figcaption></figure>

### **Multimodal Interaction**

The AI Agent supports `voice and text-based interactions`, providing users with a seamless conversational experience.

* **Voice Interaction:** Offers a human-like conversation experience, making interactions more natural and engaging.

<figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2F7dqYqM7JzB2H0GCPTdrS%2FScreenshot%202025-04-08%20at%208.26.56%E2%80%AFAM.png?alt=media&#x26;token=c4a8d373-c64b-4684-93b9-0bae3c4480c7" alt=""><figcaption></figcaption></figure>

* **Text Interaction:** Provides structured responses in a chat format, ensuring clarity and consistency.

<figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2Fxr62orn5FTkMP51Djs6I%2FScreenshot%202025-04-14%20at%202.30.37%E2%80%AFPM.png?alt=media&#x26;token=81ef7780-3dca-4952-95f3-890f99ecf9eb" alt=""><figcaption></figcaption></figure>

### **Smart Integration with LLaMB**

The AI agent integrates seamlessly with LLaMB to enable smooth context transfer and adaptive automation. This integration allows the agent to carry forward user context across interactions and leverage LLaMB's advanced capabilities to automate responses and actions dynamically. As a result, users experience more accurate, relevant, and efficient assistance, even as conversations shift across topics or tasks.

### **Context-aware responses**

The AI Agent dynamically adapts to user inputs using predefined `prompt skills`, eliminating the need for a fixed question-answer sequence.

Users can **edit or change their inputs at any moment** without restarting the conversation.

For example, while booking a flight, if a user mistakenly enters the wrong **destination**, they can **correct it mid-conversation** without restarting the process.

<div align="left"><figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2F8zejhRLUNbCmodE8XhZs%2FScreenshot%202025-04-08%20at%208.51.32%E2%80%AFAM.png?alt=media&#x26;token=76bd9baa-607c-4c82-b6b6-320df548e823" alt="" width="375"><figcaption></figcaption></figure></div>

### **Enhanced query handling**

The AI Agent efficiently manages **multi-turn and complex queries**, allowing seamless transitions between different tasks.

It switches between prompt skills effortlessly to answer related questions.

For example, if a user is booking a flight but suddenly wants to check their past booking details, they can do so without disrupting the current flow—simply by asking about past bookings.

<div align="left"><figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FzJBSEpSfgwc3ySxOe6Bl%2FScreenshot%202025-04-08%20at%208.34.58%E2%80%AFAM%20copy.png?alt=media&#x26;token=3e9051fe-17f6-4dc0-b72f-0cf51ec43a3d" alt="" width="375"><figcaption></figcaption></figure></div>

### **Comprehensive conversation logging**&#x20;

The system records complete conversation history, including user-agent interactions, function calls with parameters, transcripts, and corresponding audio recordings for reference.

<div align="left"><figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2F8SG6cMusXh9RBgGfpLca%2FScreenshot%202025-04-08%20at%208.33.27%E2%80%AFAM.png?alt=media&#x26;token=cc2f4237-cf79-4e67-90ba-523bd9f6dd98" alt="" width="375"><figcaption></figcaption></figure></div>

### **Cost efficiency - Build agents faster**&#x20;

AI agents are cost-efficient, require no training, and eliminate the need for complex dialog flows. They enable faster development and quick iteration, allowing teams to experiment and refine results easily through prompt adjustments.

### **No-Code/Low-Code**

Prompts enable non-technical users to interact with AI systems effectively, eliminating the need to write code.&#x20;

### **Fluid Conversation**

AI agents maintain natural, flowing conversations without sounding robotic. They understand context across turns, enabling users to speak freely without rigid commands.

<div align="left"><figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FOGi2hujxEuMfBjkj9DkD%2FScreenshot%202025-04-28%20at%2011.47.51%E2%80%AFAM.png?alt=media&#x26;token=a30b14d4-dee5-4ed7-ba55-ac52a929bb09" alt="" width="258"><figcaption></figcaption></figure></div>

### **Follow-On**

Agents can ask for and remember key follow-up information—like your location or preferred provider—right after initial intent is captured, helping personalize and complete the task.

<div align="left"><figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2F66IP0yjlq99Gnj6k7lwF%2FScreenshot%202025-04-28%20at%2012.07.34%E2%80%AFPM.png?alt=media&#x26;token=6aef9284-f3dc-43d0-9949-cdfa265758cd" alt="" width="253"><figcaption></figcaption></figure></div>

### **Switch Topic Mid-Conversation**

Users can change topics on the conversation—for example, asking about a service or trying a demo before booking an appointment. The agent can seamlessly switch focus without losing the overall context.

<div align="left"><figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FwhlcJycmfp9xPn4hO1jK%2FScreenshot%202025-04-28%20at%2012.10.22%E2%80%AFPM.png?alt=media&#x26;token=2b89c58f-a53f-4419-b0a3-9e4b2b4f4b24" alt="" width="256"><figcaption></figcaption></figure></div>

### **Agent Callback**

When the AI agent can not resolve an issue, it can collect necessary details and schedule a callback from a human agent, ensuring continuity and a smooth handoff.

<div align="left"><figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FwhtBbyF5Zf9HyE4DKdSB%2FScreenshot%202025-04-28%20at%2011.09.26%E2%80%AFAM.png?alt=media&#x26;token=9683a99d-cdde-41de-8655-2635c83d6207" alt="" width="258"><figcaption></figcaption></figure></div>

### **Interruption**

Users can interrupt the AI agent mid-response (e.g., “Actually, never mind”) and the agent stops and adjusts based on the new input, instead of continuing its scripted response.

<div align="left"><figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2Fu9kOGd13KiMGR0a6Oe1S%2FScreenshot%202025-04-28%20at%2012.12.35%E2%80%AFPM.png?alt=media&#x26;token=30cb2041-9693-4405-bb59-8a2d45115e81" alt="" width="253"><figcaption></figcaption></figure></div>

### **Silence**

AI agents can handle user silence smartly, either pausing to wait for input or gently prompting the user to resume the interaction after a certain time.

### **Try to break it**&#x20;

Even if users try to confuse or “break” the agent with odd inputs or edge cases, the agent follows enterprise guardrails to stay on task, stay secure, and avoid hallucinations or inappropriate responses.

<div align="left"><figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FYA0o9N3kep4sEWiXcf2L%2FScreenshot%202025-04-28%20at%2012.15.28%E2%80%AFPM.png?alt=media&#x26;token=99d85742-1ffb-48b8-a381-a07285136a32" alt="" width="254"><figcaption></figcaption></figure></div>

### **Detect Frustration**

By picking up signals like repeated inputs, negative language, or abrupt changes in tone, the AI can detect user frustration and adapt by simplifying, escalating, or offering human support.

<div align="left"><figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FFL13OQnMqA22J8a1L5U5%2FScreenshot%202025-04-28%20at%2012.16.38%E2%80%AFPM.png?alt=media&#x26;token=84df0944-4ba1-4115-bb69-7425e862407c" alt="" width="250"><figcaption></figcaption></figure></div>

## Next steps

* Understand what is required in the [Before you begin](https://docs.avaamo.com/user-guide/ai-agent/before-you-begin) section.
* Start by creating a new [AI agent](https://docs.avaamo.com/user-guide/ai-agent/create-an-ai-agent).
* You are now ready to [get started](https://docs.avaamo.com/user-guide/get-started) by exploring AI agents in the Avaamo Conversational AI Platform.

Refer [AI Agent](https://docs.avaamo.com/user-guide/ai-agent), for more information.