# Source: https://docs.avaamo.com/user-guide/intelligent-virtual-assistant-platform/master.md

# Intelligent Virtual Assistant Platform

**The Avaamo IVA Platform** is a cloud platform that automates the Conversational AI lifecycle. It provides an end-to-end framework for rapidly designing, developing, testing, and deploying enterprise agents into different applications or channels. Learn how to use the Avaamo Platform with our Quick Starts, Tutorials, and Samples.&#x20;

New to Avaamo Conversational AI Platform? Get an understanding of the platform and a quick overview of important concepts.&#x20;

* [About Avaamo Conversational AI Platform](https://docs.avaamo.com/user-guide/overview-and-concepts/about-avaamo-platform)
* [Key Concepts ](https://docs.avaamo.com/user-guide/overview-and-concepts/quick-summary)

### Quick Start Steps

Start building agents using quick tutorials and quick start. Get an overview of the Avaamo Dashboard and some key concepts:

<table data-view="cards"><thead><tr><th align="center"></th><th align="center"></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><strong>Agent</strong></td><td align="center">An agent is a container of skills. Configure, test, and debug your agent using an interactive agent builder. Deploy your agent across multiple channels. Monitor your agent performance using analytics and insights.</td><td></td><td><a href="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FVePDUv4gI30s5xG2t6Y6%2FScreenshot%202022-11-07%20at%203.39.29%20PM.png?alt=media&#x26;token=f6cdab64-1def-4a11-b704-6ce7113a564f">Screenshot 2022-11-07 at 3.39.29 PM.png</a></td><td><a href="../quick-start-tutorials/create-an-agent">create-an-agent</a></td></tr><tr><td align="center"><strong>LLaMB</strong></td><td align="center">Import external documents that will be processed, cleansed, and classified into the conversational knowledge base.</td><td></td><td><a href="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2F6mFCzBHYuAV00oEgLdMG%2FScreenshot%202022-11-04%20at%204.21.30%20PM.png?alt=media&#x26;token=1ab95f59-1218-4c81-bc33-6f9b02a6d0a9">Screenshot 2022-11-04 at 4.21.30 PM.png</a></td><td><a href="../llamb">llamb</a></td></tr><tr><td align="center"><strong>Dynamic Q&#x26;A</strong></td><td align="center">Advanced Q&#x26;A skill to dynamically add entities and slots for your Q&#x26;A intents. Includes all the functionalities of the Q&#x26;A skill too.</td><td></td><td><a href="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2F1AHZnjWFhyjGs7g64F2r%2FScreenshot%202022-11-04%20at%204.28.30%20PM.png?alt=media&#x26;token=e6224c93-a6f8-48e3-8720-17ed947b86d1">Screenshot 2022-11-04 at 4.28.30 PM.png</a></td><td><a href="../quick-start-tutorials/add-q-and-a-skill">add-q-and-a-skill</a></td></tr><tr><td align="center"><strong>Smalltalk</strong></td><td align="center">A form of Q&#x26;A skill that allows you to build a personality for your agent to represent the organization or respond to some of the casual questions the user might ask. Examples: 'Who built you?' or 'Who is your CEO?'.</td><td></td><td><a href="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2F7jsdtyI6flFI60XcsQtH%2FScreenshot%202022-11-04%20at%204.30.09%20PM.png?alt=media&#x26;token=4a7bdbb1-60b1-4316-86f3-2253a630bbab">Screenshot 2022-11-04 at 4.30.09 PM.png</a></td><td><a href="../quick-start-tutorials/add-smalltalk-skill">add-smalltalk-skill</a></td></tr><tr><td align="center"><strong>Dialog</strong></td><td align="center">Create complex multi-turn conversations such as building flow for diagnosing a patient using symptoms using an interactive Dialog Designer.</td><td></td><td><a href="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FV67HyKYtR0fyivmSmPwd%2FScreenshot%202022-11-04%20at%204.16.16%20PM.png?alt=media&#x26;token=7050f98e-a199-439b-9861-4f99c40ab690">Screenshot 2022-11-04 at 4.16.16 PM.png</a></td><td><a href="../quick-start-tutorials/add-dialog-skill">add-dialog-skill</a></td></tr></tbody></table>

### Next Steps

Get an in-depth step-by-step understanding of how-to:

<table data-view="cards"><thead><tr><th align="center"></th><th align="center"></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><strong>Plan your development process (Agent life cycle)</strong></td><td align="center">Leverage the Avaamo Platform to iteratively design and build agents through different stages of the life cycle followed in any enterprise product development. </td><td></td><td><a href="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FKYmBecWMfMNee0BLeXr8%2FScreenshot%202022-11-07%20at%203.43.56%20PM.png?alt=media&#x26;token=9e93e466-b543-4857-91c4-db90bc1c4607">Screenshot 2022-11-07 at 3.43.56 PM.png</a></td><td><a href="../how-to/plan-your-development-process-agent-life-cycle">plan-your-development-process-agent-life-cycle</a></td></tr><tr><td align="center"><strong>Build skills</strong></td><td align="center">Skill is part of an agent that is specialized to understand and handle a specific task in the user conversation flow. Learn how to create, test, and manage skills.</td><td></td><td><a href="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FMPxOOM9EUPueSyJ2RCsz%2FScreenshot%202022-11-07%20at%203.45.50%20PM.png?alt=media&#x26;token=6c59539b-ee82-4aeb-8f3e-080007409ce5">Screenshot 2022-11-07 at 3.45.50 PM.png</a></td><td><a href="../how-to/build-skills">build-skills</a></td></tr><tr><td align="center"><strong>Build agents</strong></td><td align="center">Agents help you handle various use cases. The Avaamo platform equips you to build agents that suit all your business needs. </td><td></td><td><a href="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FVePDUv4gI30s5xG2t6Y6%2FScreenshot%202022-11-07%20at%203.39.29%20PM.png?alt=media&#x26;token=f6cdab64-1def-4a11-b704-6ce7113a564f">Screenshot 2022-11-07 at 3.39.29 PM.png</a></td><td><a href="../how-to/build-agents">build-agents</a></td></tr></tbody></table>