# Source: https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/intro-outro-messages.md

# Intro Outro Messages

Intro Outro messages are friendly messages that you would want the agent to display before and after answering a question. The purpose of these messages is to make the conversation experience engaging and pleasant with the user. &#x20;

For example, when asked a question, you can configure the agent to say something like "Sure, I can help you with that" before answering the question.

![](https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2F6DjSilV05mNVknKVwUyH%2Fintro-message-new.png?alt=media\&token=13da1a57-7e80-463e-a0e2-a4ee18aff4d7)

### Intro Messages

Use Intro messages to configure friendly messages to be displayed before the actual answer or response is displayed to the user's question. Examples of intro messages can be:

* I can assist you with that.
* Let me look that up for you.

![](https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FutQEqO0uAwlFHsaZIQbB%2Fconfigure-intro-outro-message.png?alt=media\&token=ad022227-d639-44f4-b343-c19d270977b1)

### Outro Messages

Use Outro messages to configure friendly messages to be displayed after the actual answer or response is displayed to the user's question. Examples of outro messages can be:

* I hope this helped.
* Is there anything else that i can help you with?