# Source: https://docs.avaamo.com/user-guide/datasync-ai/content-sources/confluence/step-2-configure-content-source-and-ingest-content/filter-articles.md

# Source: https://docs.avaamo.com/user-guide/datasync-ai/content-sources/servicenow/step-2-configure-content-source-and-ingest-content/filter-articles.md

# Source: https://docs.avaamo.com/user-guide/skills/knowledge-skill/add-content-to-knowledge-skill/confluence/step-2-configure-content-source-and-ingest-content/filter-articles.md

# Source: https://docs.avaamo.com/user-guide/skills/knowledge-skill/add-content-to-knowledge-skill/servicenow/step-2-configure-content-source-and-ingest-content/filter-articles.md

# Filter articles

It displays all the folders containing articles or documents in your `ServiceNow` knowledge base, enabling you to select multiple items by checking the boxes next to them in the `By Knowledge Base` section.&#x20;

* Additionally, you can use the `Advanced Filter` option to precisely filter articles by document status or workflow (such as Published, Active, or Valid to date) within the selected folders in the first step.

<figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FskgKxSXqUJk5i7tj9Bk1%2FScreenshot%202025-09-29%20at%201.36.33%E2%80%AFPM.png?alt=media&#x26;token=f4f87509-37a0-4fec-8487-9fef039235a3" alt=""><figcaption></figcaption></figure>

* You can also configure the articles or documents using an `Custom query to select the Knowledge Articles` option. Click the Toggle button in front of the `Use Custom Query`  option. Contact the ServiceNow admin or Avaamo support to get the custom query URL.&#x20;

{% hint style="info" %}
**Note:** If you configured `Filter Articles` with both options, the `Custom Query URL` option takes precedence.
{% endhint %}

<figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FGpEUZ9nFofKWZbbSi5OU%2FScreenshot%202025-09-29%20at%201.42.25%E2%80%AFPM.png?alt=media&#x26;token=a9dd5caa-babb-4431-9953-18870ef83480" alt=""><figcaption></figcaption></figure>

* Click `Next`.