# Source: https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-8-live-agent-integration/exercise-8.2-avaamo-live-agent-console.md

# Exercise 8.2: Avaamo Live Agent Console

The Avaamo platform contains a built-in Live Agent Console that you can use the exercise the live agent handoff.&#x20;

* You open the Avaamo Live Agent Console by first navigating to the Agent Dashboard:

![](https://lh3.googleusercontent.com/N66LDVd9Dd57pC9X4n7Xsf9YdsqtIZbLMAigt9yyvcZGH1H1t3ivrXR1jwfjHknzTLqey3buJXhabBg5VlrZirjn9synn0CwEc_Rvx6MVUKxNPmqU9iDMTmToKkdZSYx9d_iUBmE)

* Next click on the circle in the upper corner of the browser which will display a pop-menu:\
  \
  ![](https://lh5.googleusercontent.com/oT8Lcjzq6albjH-lBQYHnKxWetjVahrtOyzr_OIZYhy2UzvUaXz3QvGqhyM05sakDELEP6_AVJ5Zg6_c1tmIaKvGpq5q-eIyNdGWGVhjF0clHl5khSoI_0yNPO20mYOJCfoUN7O9)
* Select the Agent Console menu item which then displays the agent console:

![](https://lh3.googleusercontent.com/mMwIIKuJkXxNrLNAqVS56qR78q4Tn62y_w8vqFAVP_yEYeF8DNg_yLtOXT8AoZiWPguozXMWSwQVGxoMaXSq7K1yC0olbQVk6qxTBmVYjdkJ23IxkPz1acNczeHkjwTVy1D9_h0V)

* If there are pending agent conversations they will be shown at the bottom of the page. Click on the button which displays:
* Click on the Accept button and then click on the conversation on the list. You can now have a direct conversation with the user via the agent chat window.

![](https://lh4.googleusercontent.com/apIPTvfRyo7Wwrz-5qiBbIoTF-P_a_hXiJ_IW6IU58xweR1b-pkEgm0KUwR644daU8Hexl8slRNIZyB0bNrN9GPvx8Gxt49UB88RfGOMxuZ-mlQj4R2JV4JDHzSxqbjaoFF8REeU)