# Source: https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-8-live-agent-integration/exercise-8.1-invoking-a-live-agent.md

# Exercise 8.1: Invoking a Live Agent

If the agent detects either frustration or request to talk with the live agent then the user will be prompted to ask if they want to talk with a live agent:

![](https://lh4.googleusercontent.com/Pysk7-2YFijG0knNfn5e7Y_5R1SUaSqYI9PNRzAER1CtGT4I0dM6lVaYbMDbs2h6f3AJZhMio1_2nX1Did3KaRE6iRCCxK3mwTtS_1FOOx2VgPd7grHGlIj2cqhRFPbAwfDEKS_V)

Clicking on the Chat with an Agent link then connects you to the Live Agent Chat configured for the agent. In the case above this the built-in live agent in the Avaamo platform. You can explicitly invoke a request to the agent by typing: `#talk to agent` in the chat window.