# Source: https://docs.avaamo.com/user-guide/avaamo-agent-assist/agent-assist-widget/conversations-view.md

# Conversations View

In the `Conversations` view, you can review both current and past call conversations, including the transcript and a summary of completed calls.

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This displays the last 10 calls you handled and key details such as the associated ticket (interaction or case) number and related CMS (e.g., ServiceNow). You can click on any conversation to be redirected to its detailed summary.