# Source: https://docs.avaamo.com/user-guide/outreach/campaign-faqs.md

# Campaign FAQs

This article lists a few frequently asked questions related to the Outreach Campaign:

### 1. Unable to view the Outreach option in my dashboard?

Ensure that you have appropriate permission to view the campaign option. See [Campaign permissions](https://docs.avaamo.com/user-guide/before-you-begin#campaign-permissions), for more information.&#x20;

Contact your Admin user with the Settings role to provide the required access or contact support for further assistance.

### 2. Why did the campaign SMS not get delivered?

A campaign SMS can fail to send the message due to several reasons. The **Campaign statistics** page provides a data summary of the campaign sent out to users. In the message history, you can click the help icon to view the specific reason for message failure for a recipient. See [Campaign statistics](https://docs.avaamo.com/user-guide/outreach/campaign-statistics), for more information.

### 3. How can we find all the messages sent to a specific recipient?

You can view all the messages sent to a specific recipient on the Conversation history page in the **Campaign statistics** page. In the Campaign messaging history, click the arrow icon against the recipient and navigate to the [Conversation history](https://docs.avaamo.com/user-guide/how-to/build-agents/debug-agents/conversation-history) page to check the conversation in more detail.&#x20;

<figure><img src="https://2934665269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LpXFTiTgns4Ml77XGi3%2Fuploads%2FoxQ9w4Hj8Wl4FNhwXfdp%2FScreenshot%202023-03-21%20at%204.17.05%20PM.png?alt=media&#x26;token=cb9ddfef-76d5-4fae-b681-74dcd10d72e4" alt=""><figcaption></figcaption></figure>

See [Campaign statistics](https://docs.avaamo.com/user-guide/outreach/campaign-statistics), for more information.

### 4. How do I troubleshoot errors with the Outreach APIs?&#x20;

* Check if the API is working in any third-party tool such as Postman.
* Check the signature, parameters, and headers of the API.
* See the following Outreach APIs, for more information:
  * [Outreach Insights API](https://docs.avaamo.com/user-guide/outreach/outreach-rest-apis/outreach-insights-api)
  * [Outreach Changelog API](https://docs.avaamo.com/user-guide/outreach/outreach-rest-apis/outreach-changelog-api)
  * [SMS Reporting API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/sms-reporting-api)
  * [SMS Opt status API](https://docs.avaamo.com/user-guide/outreach/outreach-rest-apis/sms-opt-status-api)
* If an error persists, contact Avaamo Support with further details.

### 5. How do I troubleshoot Campaign errors?

* For SMS Gateway -> Use the System logs (from where APIs are called), phone number, time, SMS status reports, or SMS reporting API.
* Outreach -> [Campaign statistics](https://docs.avaamo.com/user-guide/outreach/campaign-statistics) and [Outreach Insights API](https://docs.avaamo.com/user-guide/outreach/outreach-rest-apis/outreach-insights-api)