# Source: https://docs.avaamo.com/user-guide/how-to/build-agents.md

# Build agents

- [Train your agent](/user-guide/how-to/build-agents/train-your-agent.md)
- [Design agents](/user-guide/how-to/build-agents/design-agents.md): Learn best practices, do's and dont's, and factors to be considered for designing an agent.
- [Types of agent](/user-guide/how-to/build-agents/types-of-agent.md)
- [Create Classic agent](/user-guide/how-to/build-agents/add-skills.md): Quickly create a basic agent from scratch or by importing from any one of the available agents.
- [Create Universal agent](/user-guide/how-to/build-agents/create-universal-agent.md)
- [Key terms](/user-guide/how-to/build-agents/create-universal-agent/key-terms.md)
- [Overview - Get started](/user-guide/how-to/build-agents/create-universal-agent/overview-get-started.md)
- [Add member agents](/user-guide/how-to/build-agents/create-universal-agent/add-member-agents.md)
- [Manage member agents](/user-guide/how-to/build-agents/create-universal-agent/manage-member-agents.md)
- [Intent detection and routing](/user-guide/how-to/build-agents/create-universal-agent/intent-detection-and-routing.md)
- [Context management](/user-guide/how-to/build-agents/create-universal-agent/context-management.md)
- [Disambiguation](/user-guide/how-to/build-agents/create-universal-agent/disambiguation.md)
- [Create Advanced agent](/user-guide/how-to/build-agents/create-advanced-agent.md)
- [Add skills to agent](/user-guide/how-to/build-agents/add-skills-to-agent.md): Create custom skills using an interactive skill builder as per your business needs
- [Add entity types to agent](/user-guide/how-to/build-agents/add-entity-types-to-agent.md): A named collection of similar objects such as states in a country, all paediatricians, list of product names or data types (Date, Email, Location).
- [Quick overview](/user-guide/how-to/build-agents/add-entity-types-to-agent/quick-overview.md)
- [Add entity type](/user-guide/how-to/build-agents/add-entity-types-to-agent/add-new-entity-type.md)
- [Manage entity values](/user-guide/how-to/build-agents/add-entity-types-to-agent/manage-entity-types.md)
- [Manage entity type](/user-guide/how-to/build-agents/add-entity-types-to-agent/manage-entity-type.md)
- [Examples](/user-guide/how-to/build-agents/add-entity-types-to-agent/example-pizza-agent.md)
- [Configure agents](/user-guide/how-to/build-agents/configure-agents.md): Add getting started message, persistent menu, define environment variables, switch to live agent, and configure to deploy in different channels.
- [Channels](/user-guide/how-to/build-agents/configure-agents/deploy.md)
- [Web (Enabled by default)](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel.md)
- [Overview](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/overview.md)
- [Configure web channel](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/configure-web-channel.md)
- [Channel details](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/channel-details.md)
- [Theme](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/theme.md)
- [Widget configuration](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/widget-configuration.md)
- [Voice](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/voice.md)
- [Deployment](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/deployment.md)
- [AI Agent](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/ai-agent.md)
- [Security](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/security.md)
- [Advanced](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/advanced.md)
- [UAT](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/uat.md)
- [Web channel callback functions](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/web-channel-callback-functions.md)
- [Authorization using JWT](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/authentication-using-jwt.md)
- [Deploy in multiple web channel instances](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/deploy-and-test-web-channel.md)
- [Manage web channel](/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/manage-web-channel.md)
- [Android](/user-guide/how-to/build-agents/configure-agents/deploy/android-apps.md)
- [iOS](/user-guide/how-to/build-agents/configure-agents/deploy/ios-apps.md)
- [Microsoft Teams (MS Teams)](/user-guide/how-to/build-agents/configure-agents/deploy/microsoft-teams-ms-teams.md)
- [Use case: Get user access token  ](/user-guide/how-to/build-agents/configure-agents/deploy/microsoft-teams-ms-teams/use-case-get-user-access-token.md)
- [Facebook](/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel.md)
- [Facebook Channel Configuration](/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/untitled.md)
- [Facebook Channel Manual Configuration](/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/facebook-channel-manual-configuration.md)
- [Handover Protocol Integration- Facebook](/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/handover-protocol-integration-facebook.md)
- [Persona Configuration](/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/persona-configuration.md)
- [Image Aspect Ratio- Facebook](/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/image-aspect-ratio-facebook.md)
- [Facebook file cache](/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/facebook-buttons.md)
- [Facebook Messenger compliance](/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/facebook-messenger-compliance.md)
- [Skype for Business](/user-guide/how-to/build-agents/configure-agents/deploy/skype.md)
- [WhatsApp](/user-guide/how-to/build-agents/configure-agents/deploy/whatsapp.md)
- [SMS](/user-guide/how-to/build-agents/configure-agents/deploy/sms.md)
- [Facebook Workplace](/user-guide/how-to/build-agents/configure-agents/deploy/facebook-workplace.md)
- [Amazon Alexa](/user-guide/how-to/build-agents/configure-agents/deploy/alexa.md)
- [WeChat](/user-guide/how-to/build-agents/configure-agents/deploy/wechat.md)
- [SIP](/user-guide/how-to/build-agents/configure-agents/deploy/sip.md)
- [Genesys](/user-guide/how-to/build-agents/configure-agents/deploy/genesys.md)
- [Nice InContact](/user-guide/how-to/build-agents/configure-agents/deploy/nice-incontact.md)
- [Cisco PCCE](/user-guide/how-to/build-agents/configure-agents/deploy/cisco-pcce.md)
- [Cisco UCCE](/user-guide/how-to/build-agents/configure-agents/deploy/cisco-ucce.md)
- [Custom channel](/user-guide/how-to/build-agents/configure-agents/deploy/custom-channel.md)
- [Conversational IVR (C-IVR) or Phone (change needed)](/user-guide/how-to/build-agents/configure-agents/deploy/conversational-ivr-c-ivr-phone.md)
- [Universal agent](/user-guide/how-to/build-agents/configure-agents/deploy/universal-agent.md)
- [Manage channel settings](/user-guide/how-to/build-agents/configure-agents/deploy/manage-channel-settings.md)
- [Web - Supported languages](/user-guide/how-to/build-agents/configure-agents/deploy/web-supported-languages.md)
- [Voice - Supported languages and Browsers](/user-guide/how-to/build-agents/configure-agents/deploy/voice-supported-languages.md)
- [Custom feedback](/user-guide/how-to/build-agents/configure-agents/custom-feedback.md)
- [Dictionaries](/user-guide/how-to/build-agents/configure-agents/add-dictionaries.md)
- [Environment variables](/user-guide/how-to/build-agents/configure-agents/define-environment-variables.md)
- [Get started screen ](/user-guide/how-to/build-agents/configure-agents/introduce-agent-get-started.md)
- [JS files](/user-guide/how-to/build-agents/configure-agents/add-js-files.md)
- [Language](/user-guide/how-to/build-agents/configure-agents/add-languages.md)
- [Live agent](/user-guide/how-to/build-agents/configure-agents/switch-to-live-agent.md)
- [Pre-built live agent](/user-guide/how-to/build-agents/configure-agents/switch-to-live-agent/pre-built-live-agent.md): Switch to one of the pre-built live agent system (Avaamo, Oracle Right Now, Zendesk)
- [Zendesk integration](/user-guide/how-to/build-agents/configure-agents/switch-to-live-agent/pre-built-live-agent/zendesk-integration.md)
- [Custom live agent](/user-guide/how-to/build-agents/configure-agents/switch-to-live-agent/custom-live-agent.md): Switch to your own custom live agent using Avaamo API and Webhooks
- [Permissions](/user-guide/how-to/build-agents/configure-agents/permissions.md)
- [Persistent menu](/user-guide/how-to/build-agents/configure-agents/add-persistent-menu.md)
- [Response filters](/user-guide/how-to/build-agents/configure-agents/add-response-filters.md)
- [Settings](/user-guide/how-to/build-agents/configure-agents/define-settings.md)
- [Tags](/user-guide/how-to/build-agents/configure-agents/add-tags.md)
- [User properties](/user-guide/how-to/build-agents/configure-agents/add-user-properties.md)
- [Voice settings](/user-guide/how-to/build-agents/configure-agents/add-voice-settings.md): Digital voice settings to specify voice hints and playback voice for the languages configured in your agent.
- [Test agents](/user-guide/how-to/build-agents/test-agents.md): Use Simulator and Regression Testing to test agents.
- [Simulator](/user-guide/how-to/build-agents/test-agents/simulator.md): Iteratively test agent as you build conversational flow
- [Regression testing](/user-guide/how-to/build-agents/test-agents/regression-testing.md)
- [Get started](/user-guide/how-to/build-agents/test-agents/regression-testing/get-started.md): Ensure the agent works as expected after making changes anywhere in the agent
- [Regression test file format - V1](/user-guide/how-to/build-agents/test-agents/regression-testing/regression-test-file-format.md)
- [Regression test file format - V2](/user-guide/how-to/build-agents/test-agents/regression-testing/regression-test-file-format-1.md)
- [Regression testing best practices](/user-guide/how-to/build-agents/test-agents/regression-testing/guidelines-and-best-practices.md)
- [Regression testing - Universal agents](/user-guide/how-to/build-agents/test-agents/regression-testing-universal-agents.md)
- [Debug agents](/user-guide/how-to/build-agents/debug-agents.md): Use JS Errors, Logs, Agent Storage, and Conversation History to debug Agents.
- [Insights](/user-guide/how-to/build-agents/debug-agents/insights.md)
- [JS errors](/user-guide/how-to/build-agents/debug-agents/js-errors.md)
- [Storage](/user-guide/how-to/build-agents/debug-agents/storage.md)
- [Debug logs](/user-guide/how-to/build-agents/debug-agents/debug-logs.md)
- [Conversation history](/user-guide/how-to/build-agents/debug-agents/conversation-history.md)
- [Monitor agents](/user-guide/how-to/build-agents/monitor-and-analyze.md): Analyze agent performance using Analytics.
- [Analytics](/user-guide/how-to/build-agents/monitor-and-analyze/analytics.md)
- [Analytics - Universal agent](/user-guide/how-to/build-agents/monitor-and-analyze/analytics-universal-agent.md)
- [SMS Gateway Analytics](/user-guide/how-to/build-agents/monitor-and-analyze/sms-gateway-analytics.md)
- [User journey](/user-guide/how-to/build-agents/monitor-and-analyze/user-journey.md)
- [Query insights](/user-guide/how-to/build-agents/monitor-and-analyze/query-insights.md)
- [Learning - Continuous Improvement](/user-guide/how-to/build-agents/learning-continuous-improvement.md)
- [Overview](/user-guide/how-to/build-agents/learning-continuous-improvement/overview.md)
- [User feedback](/user-guide/how-to/build-agents/learning-continuous-improvement/feedback.md)
- [Query analyzer (Deprecated)](/user-guide/how-to/build-agents/learning-continuous-improvement/query-analyzer-deprecated.md)
- [Agent diagnostics (Deprecated)](/user-guide/how-to/build-agents/learning-continuous-improvement/agent-diagnostics-deprecated.md)
- [Manage agents](/user-guide/how-to/build-agents/manage-agents.md): Learn how to import and export agents, promote and pull updates, search, delete, and make a copy of agents.
- [Promote and pull updates](/user-guide/how-to/build-agents/manage-agents/promote-and-pull-updates.md)
- [Make a copy](/user-guide/how-to/build-agents/manage-agents/make-a-copy.md)
- [Export and import agents](/user-guide/how-to/build-agents/manage-agents/export-and-import-agents.md)
- [Activity monitor](/user-guide/how-to/build-agents/manage-agents/activity-monitor.md)
- [Other common actions](/user-guide/how-to/build-agents/manage-agents/other-common-actions.md)