# Source: https://docs.asapp.com/agent-desk/insights-manager/live-insights/performance-data.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Performance Data

> Learn how to view performance data in Live Insights.

Live Insights provides a comprehensive view of today's performance within each queue and queue group.

You can view performance data for 'right now', as well as for the 'current period', defined as since 12 am. You can also view alerts, signals, and agent performance data on the Performance page.

<Frame>
  <img src="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/current-performance-data.png?fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=90ad185a6bb2e25647af53f8863bcf1d" data-og-width="2592" width="2592" data-og-height="1868" height="1868" data-path="images/messaging-platform/insights-manager/current-performance-data.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/current-performance-data.png?w=280&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=7773d945c40c4825e4be4386cd787ad3 280w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/current-performance-data.png?w=560&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=30332907db756205f8b09440e17a9fa9 560w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/current-performance-data.png?w=840&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=dafe5b6d387dd2d084f55ec22e043fa6 840w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/current-performance-data.png?w=1100&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=8ba742b339a3d50c70248854cab54fdd 1100w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/current-performance-data.png?w=1650&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=31492ab1fe3dfaefc34c5ac31a93b779 1650w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/current-performance-data.png?w=2500&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=cf16e25e7831ca5bd982148ce137bd5e 2500w" />
</Frame>

1. **Data definitions**: On click, opens a link to view metric definitions within Historical Reporting.
2. **Channel filter**: Filter performance data by channel. When you click, the system displays channel options. Select options to automatically filter data.
3. **Performance metrics**: Displays all performance metrics currently available. By default, the system shows performance metrics in a 'Right Now' view.
4. **Intraday**: Rolling data since the beginning of the day (12 am) is available upon activation. When active, the system displays the rolling count or averages since 12 am.
5. **Agent metrics and feedback data**: When you click, the system shows the Agent performance data or customer feedback received.

## Intraday Data

You can view current performance data ('right now') or view aggregate counts and averages since the beginning of the day ('current period').

These two views provide you with a fuller picture of queue performance and facilitate investigations and contextualization of events.

<Frame>
  <img src="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/intraday-performance.png?fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=5b2a515b8792025277561fa795340c0f" data-og-width="2488" width="2488" data-og-height="824" height="824" data-path="images/messaging-platform/insights-manager/intraday-performance.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/intraday-performance.png?w=280&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=2042684536e740a0809bef1f09184e46 280w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/intraday-performance.png?w=560&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=d6d7b54c8071f3de1b8c663c2d36bb78 560w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/intraday-performance.png?w=840&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=054751a287bfb41e00f48ed549f72b63 840w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/intraday-performance.png?w=1100&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=c8cf624cbd48dde9e891f7c3b4035b05 1100w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/intraday-performance.png?w=1650&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=851788406d2264c18ca2b64315f4451c 1650w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/intraday-performance.png?w=2500&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=62d1529ad66e570ee465fd813b00a4df 2500w" />
</Frame>

1. **Right Now**: Default view. Provides performance data currently captured.
2. **Since 12 am**: Click the **toggle** to display 'current period' metrics.

The system does not provide some metrics in this configuration.

<Card title="Metrics Definitions" href="/agent-desk/insights-manager/live-insights/metric-definitions">See Metrics Definitions for more information</Card>

## Filter by Channel

You can segment performance data per channel or by groups of channels.

<Frame>
  <img src="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/performance-filter.png?fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=674f5135d3c2caae41a381c9c5c68b1d" data-og-width="2482" width="2482" data-og-height="824" height="824" data-path="images/messaging-platform/insights-manager/performance-filter.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/performance-filter.png?w=280&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=9fd50181d01e5316bf8c3c2f336f813b 280w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/performance-filter.png?w=560&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=dec6bfe9b2a2d69caf381270c1f167b1 560w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/performance-filter.png?w=840&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=95cbffc31e5e3ea6d1af47adfd4a5ae9 840w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/performance-filter.png?w=1100&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=a118dcc9a5f3f9f4821469c3bff4b8a5 1100w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/performance-filter.png?w=1650&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=e2fa917fcb095892c7d24f431b3ae8c3 1650w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/performance-filter.png?w=2500&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=bfce7df3253d5aa97ea406de7ad2c339 2500w" />
</Frame>

1. **Channel dropdown**: To filter data per channel, click the **channel** dropdown to activate channel selection.
2. **Channel options**: The channel dropdown shows all available channels. You can select one or more **channels** to filter data by. Once selected, the data will automatically update.