# Source: https://docs.asapp.com/agent-desk/digital-agent-desk.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Digital Agent Desk

> Use the Digital Agent Desk to empower agents to deliver fast and exceptional customer service.

The Digital Agent Desk for chat serves as the main application where agents communicate with customers. Agents can:

* Send and receive messages across multiple channels.
* Manage concurrent conversations with intelligent prioritization.
* Access interaction history for context-aware support.
* Utilize AI tools like AI Compose, Autopilot, and AI Summary for faster Average Handle Time (AHT).
* Access an intuitive interface with integrated [knowledge base](/agent-desk/digital-agent-desk/knowledge-base) and customer info.

<Frame>
  <img src="https://mintcdn.com/asapp/COy3KdZUtsAnzs_4/image/uuid-93f27193-68fc-f3ac-f3ae-e392d9ad012e.png?fit=max&auto=format&n=COy3KdZUtsAnzs_4&q=85&s=261dcb2ec42b798d65c3fa878c9df8d9" data-og-width="2880" width="2880" data-og-height="1888" height="1888" data-path="image/uuid-93f27193-68fc-f3ac-f3ae-e392d9ad012e.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/COy3KdZUtsAnzs_4/image/uuid-93f27193-68fc-f3ac-f3ae-e392d9ad012e.png?w=280&fit=max&auto=format&n=COy3KdZUtsAnzs_4&q=85&s=cd5459f603bc5d5f8e021e58662ed38b 280w, https://mintcdn.com/asapp/COy3KdZUtsAnzs_4/image/uuid-93f27193-68fc-f3ac-f3ae-e392d9ad012e.png?w=560&fit=max&auto=format&n=COy3KdZUtsAnzs_4&q=85&s=a01ef25fc2bc7747d5440d9866b8895a 560w, https://mintcdn.com/asapp/COy3KdZUtsAnzs_4/image/uuid-93f27193-68fc-f3ac-f3ae-e392d9ad012e.png?w=840&fit=max&auto=format&n=COy3KdZUtsAnzs_4&q=85&s=060cdd9d488bf095d7d928ec94c42da3 840w, https://mintcdn.com/asapp/COy3KdZUtsAnzs_4/image/uuid-93f27193-68fc-f3ac-f3ae-e392d9ad012e.png?w=1100&fit=max&auto=format&n=COy3KdZUtsAnzs_4&q=85&s=d8ac8cb9caa3fff109d7600d477dfbf5 1100w, https://mintcdn.com/asapp/COy3KdZUtsAnzs_4/image/uuid-93f27193-68fc-f3ac-f3ae-e392d9ad012e.png?w=1650&fit=max&auto=format&n=COy3KdZUtsAnzs_4&q=85&s=cc5da49067b117e79fd0ad4712456b58 1650w, https://mintcdn.com/asapp/COy3KdZUtsAnzs_4/image/uuid-93f27193-68fc-f3ac-f3ae-e392d9ad012e.png?w=2500&fit=max&auto=format&n=COy3KdZUtsAnzs_4&q=85&s=95f8eadc910f56a59f68cbe3e126ac58 2500w" />
</Frame>

## AI tools

Digital Agent Desk captures agent conversations and actions to power Machine Learning (ML) models. These models power a number of AI tools that help agents deliver exceptional customer service.

<AccordionGroup>
  <Accordion title="AutoPilot">
    Automatically sends messages to customers based on conversation context to allow agents to focus on meaningful parts of a conversation. You can configure the Digital Agent Desk to send messages in English, Spanish, or French.

    * **AutoPilot Greeting**: Sends a greeting message to customers when conversations start.
    * **AutoPilot Ending**: Sends a closing message to customers when conversations end.
    * **AutoPilot Timeout**: Automatically handles closing conversations where customers have become inactive.

    <Frame>
      <img src="https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AP-greeting.png?fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=3a9bdc0b250ee8bfdc8fc82e4f529355" data-og-width="833" width="833" data-og-height="541" height="541" data-path="images/messaging-platform/digital-agent-desk/AP-greeting.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AP-greeting.png?w=280&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=e522098eedbaeccfbceccb4fdae2f5f1 280w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AP-greeting.png?w=560&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=c84b895ee7cfc013f1b06c8c35d5270c 560w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AP-greeting.png?w=840&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=9ec93ab7cf2b1312673213c1fccbe348 840w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AP-greeting.png?w=1100&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=00d309cde7350e8847d96ebf82d30c48 1100w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AP-greeting.png?w=1650&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=a44d4c70073d0253a124e3d48dc314fa 1650w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AP-greeting.png?w=2500&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=5855562d48dad75b522c1bccedac1c83 2500w" />
    </Frame>

    <Note>
      Contact your ASAPP account team to enable Spanish or French language support for AutoPilot.
    </Note>
  </Accordion>

  <Accordion title="AutoSuggest">
    Shows full responses to your agent based on conversation context, allowing your agent to select a response from the list to quickly reply.

    <Frame>
      <img src="https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AutoSuggest.gif?s=14b9159bbb54688aab114edf665274de" data-og-width="579" width="579" data-og-height="438" height="438" data-path="images/messaging-platform/digital-agent-desk/AutoSuggest.gif" data-optimize="true" data-opv="3" />
    </Frame>
  </Accordion>

  <Accordion title="AutoComplete">
    As your agent types, the system suggests new complete responses. This empowers agents to take advantage of the full response library.

    <Frame>
      <img src="https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AutoComplete.gif?s=19a0e57221618b50b8d8d71a83bd89c2" data-og-width="563" width="563" data-og-height="430" height="430" data-path="images/messaging-platform/digital-agent-desk/AutoComplete.gif" data-optimize="true" data-opv="3" />
    </Frame>
  </Accordion>

  <Accordion title="Phrase-AutoComplete">
    Proposes inline completions as your agent types, streamlining the typing and response process.

    <Frame>
      <img src="https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/Phrase-AutoComplete.gif?s=bbdeea0f9a65c5cc57f4c4ecdb87835f" data-og-width="563" width="563" data-og-height="430" height="430" data-path="images/messaging-platform/digital-agent-desk/Phrase-AutoComplete.gif" data-optimize="true" data-opv="3" />
    </Frame>
  </Accordion>

  <Accordion title="Augmented Library">
    Agents can use a library of pre-written responses either from your own organization or from their own responses.

    <Frame>
      <img src="https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/Augmented-library.jpeg?fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=593f8c5cd2a2e092baab0c64d4f4377d" data-og-width="841" width="841" data-og-height="624" height="624" data-path="images/messaging-platform/digital-agent-desk/Augmented-library.jpeg" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/Augmented-library.jpeg?w=280&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=d57960a868cba5e5a9d6ba612a2cef26 280w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/Augmented-library.jpeg?w=560&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=cfeead8cc09f1d80809f8295c161bd1e 560w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/Augmented-library.jpeg?w=840&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=fedb28f8ff54e72cd23a8220f72d220c 840w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/Augmented-library.jpeg?w=1100&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=b7f4244da0f46ff3fc4e2226f29bcc5e 1100w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/Augmented-library.jpeg?w=1650&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=6e8e72a1172219f09189e353aff25c56 1650w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/Augmented-library.jpeg?w=2500&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=2ba50986830fb4165dfb1953c29e8ff3 2500w" />
    </Frame>
  </Accordion>

  <Accordion title="AI Summary">
    Streamlines post-call work by automatically summarizing conversations.

    <Frame>
      <img src="https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AutoSummary-overview.png?fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=592740657e250dca7e02ef94057bb86c" data-og-width="1586" width="1586" data-og-height="1496" height="1496" data-path="images/messaging-platform/digital-agent-desk/AutoSummary-overview.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AutoSummary-overview.png?w=280&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=4be00184d8d5a17a8a8e613f3691a410 280w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AutoSummary-overview.png?w=560&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=cbb48431f5b845d508151fe7214ae429 560w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AutoSummary-overview.png?w=840&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=d52236048d4765394dabd37ab07982f0 840w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AutoSummary-overview.png?w=1100&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=5b5ca3f4a160b09cdc1ebdac24ab4e75 1100w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AutoSummary-overview.png?w=1650&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=235427e4a6f701bbd6a811bdc6f11030 1650w, https://mintcdn.com/asapp/bSPknm73NAzIX3Ak/images/messaging-platform/digital-agent-desk/AutoSummary-overview.png?w=2500&fit=max&auto=format&n=bSPknm73NAzIX3Ak&q=85&s=7748e2f6c9d01caf83654c120dd4c4af 2500w" />
    </Frame>
  </Accordion>
</AccordionGroup>

## Right-Hand Panel

The right-hand panel serves as the hub for all agent activity. It provides a range of tools like key customer information, conversation history, knowledge base, and more to help agents deliver fast, accurate, and exceptional customer service.

This data comes directly from ASAPP, or from your own CRM or other systems.

<Frame>
  <img src="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/digital-agent-desk/right-hand-panel.png?fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=6bc67ad14320236c887aa7225a289fbc" data-og-width="1084" width="1084" data-og-height="892" height="892" data-path="images/messaging-platform/digital-agent-desk/right-hand-panel.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/digital-agent-desk/right-hand-panel.png?w=280&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=04a145555c0f6627ad8c90928c386cab 280w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/digital-agent-desk/right-hand-panel.png?w=560&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=76a317dbbaab10f1ad93f6a42477f999 560w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/digital-agent-desk/right-hand-panel.png?w=840&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=62e6b466420b9e612da0fb1cfc785d79 840w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/digital-agent-desk/right-hand-panel.png?w=1100&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=2271ea30e9abfa756e71b8bbe3828a95 1100w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/digital-agent-desk/right-hand-panel.png?w=1650&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=c9c22f1f378b11fffa7039e5b3353afc 1650w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/digital-agent-desk/right-hand-panel.png?w=2500&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=d4ed142af5d2026d1f839812ec8c5017 2500w" />
</Frame>

## Next Steps

<CardGroup>
  <Card title="Agent Desk Navigation" href="/agent-desk/digital-agent-desk/agent-desk-navigation">Learn how to navigate the Agent Desk</Card>
  <Card title="Knowledge Base" href="/agent-desk/digital-agent-desk/knowledge-base">Learn how to set up and use the Knowledge Base</Card>
  <Card title="API Integration" href="/agent-desk/digital-agent-desk/api-integration">Connect your own systems and CRMs to the Agent Desk</Card>
</CardGroup>