# Source: https://docs.asapp.com/ai-productivity/ai-compose.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Compose

<Frame>
  <img src="https://mintcdn.com/asapp/aCHMKq7AVTQocNEN/images/autocompose/aicompose-home.png?fit=max&auto=format&n=aCHMKq7AVTQocNEN&q=85&s=3646dcd64ceda1a4dc08a0d813a85cfd" data-og-width="2112" width="2112" data-og-height="891" height="891" data-path="images/autocompose/aicompose-home.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/aCHMKq7AVTQocNEN/images/autocompose/aicompose-home.png?w=280&fit=max&auto=format&n=aCHMKq7AVTQocNEN&q=85&s=3098e07f61c0c46d57e849f1951d84d6 280w, https://mintcdn.com/asapp/aCHMKq7AVTQocNEN/images/autocompose/aicompose-home.png?w=560&fit=max&auto=format&n=aCHMKq7AVTQocNEN&q=85&s=b5b5d61df3df593dd1d92ca95cebe450 560w, https://mintcdn.com/asapp/aCHMKq7AVTQocNEN/images/autocompose/aicompose-home.png?w=840&fit=max&auto=format&n=aCHMKq7AVTQocNEN&q=85&s=39a2fde97de77b6dcd75ac362806a20a 840w, https://mintcdn.com/asapp/aCHMKq7AVTQocNEN/images/autocompose/aicompose-home.png?w=1100&fit=max&auto=format&n=aCHMKq7AVTQocNEN&q=85&s=ef4d80d21dfa8b45430b1540b5fbc1aa 1100w, https://mintcdn.com/asapp/aCHMKq7AVTQocNEN/images/autocompose/aicompose-home.png?w=1650&fit=max&auto=format&n=aCHMKq7AVTQocNEN&q=85&s=fea5babcf2b8fd84580746c3395400b7 1650w, https://mintcdn.com/asapp/aCHMKq7AVTQocNEN/images/autocompose/aicompose-home.png?w=2500&fit=max&auto=format&n=aCHMKq7AVTQocNEN&q=85&s=1872de00052e4a394e23f0287d21253d 2500w" />
</Frame>

ASAPP AI Compose helps agents compose the best response to customers, using machine learning techniques to suggest complete responses, partial sentences, key phrases and spelling fixes in real-time based on both the context of the conversation and past agent behavior.

## Features

AI Compose provides the following features:

| Feature                  | Description                                                                                                               |
| :----------------------- | :------------------------------------------------------------------------------------------------------------------------ |
| **Autosuggest**          | Provides up to three suggestions that appear in a suggestion drawer above the typing field before the agent begins typing |
| **Autocomplete**         | Provides up to three suggestions that appear in a suggestion drawer above the typing field after the agent starts typing  |
| **Phrase autocomplete**  | Provides in-line phrase suggestions that appear while an agent is typing                                                  |
| **Response quicksearch** | Allows in-line search of global and custom responses                                                                      |
| **Fluency correction**   | Applies automatic grammar corrections that agents can undo                                                                |
| **Profanity blocking**   | Prevents agents from sending messages containing profanity to customers                                                   |
| **Custom response list** | Enables management of an individual agent's custom responses in a simple library interface                                |
| **Global response list** | Enables management of global responses in a simple tooling interface                                                      |

## How it works

AI Compose takes in a live feed of your agents' conversations and then uses our various AI models to return a list of changes or suggested responses based on the state of the conversation and the currently typed message.

1. Provide conversation data via the Conversation API.
2. In your Agent Application, call the AI Compose APIs to retrieve the list of changes or suggested responses.
3. Show the potential changes or responses to your agents for them to incorporate.

This streamlines your agents' efficiency while still allowing agents to review changes, ensuring only the highest quality of responses reach your customers.

AI Compose has the following technical components:

| Component              | Description                                                                                                                           |
| :--------------------- | :------------------------------------------------------------------------------------------------------------------------------------ |
| **Autosuggest model**  | LLM that ASAPP retrains with agent usage data                                                                                         |
| **Data Storage**       | Storage for historical conversations, global response lists, and agent historical feature usage that ASAPP uses for weekly retraining |
| **Conversation API**\* | An API for creating and updating conversations and conversation data                                                                  |

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</Frame>

## Get Started

Integrate AI Compose into your applications and scale up your agent response rates.

### Integrate AI Compose

AI Compose is available both as an integration into leading messaging applications and as an API for custom-built messaging interfaces.

For technical instructions on how to implement the service for each approach, refer to the deployment guides below:

<Card title="AI Compose API" href="/ai-productivity/ai-compose/deploying-ai-compose-api">Learn more on the use of AI Compose API</Card>
<Card title="AI Compose for LivePerson" href="/ai-productivity/ai-compose/deploying-ai-compose-for-liveperson">Deploy AI Compose via LivePerson</Card>
<Card title="AI Compose for Salesforce" href="/ai-productivity/ai-compose/deploying-ai-compose-for-salesforce">Deploy AI Compose on your Salesforce solution</Card>

### Use AI Compose

For a functional breakdown and walkthrough of effective use cases and configurations, refer to the guides below:

<Card title="AI Compose Product Guide" href="/ai-productivity/ai-compose/product-guide">Learn more on the use of AI Compose</Card>
<Card title="AI Compose Tooling Guide" href="/ai-productivity/ai-compose/ai-compose-tooling-guide">Check the tooling options for AI Compose</Card>

### Feature Releases

<Card title="AI Compose Feature Releases" href="/ai-productivity/ai-compose/feature-releases">Visit the feature releases for new additions to AI Compose functionality</Card>

<Note>
  The system will update Product and Deployment Guides as new features become available in production.
</Note>

## Enhance AI Compose

<Frame>
  <img src="https://mintcdn.com/asapp/NE5s_J_rgoRPqQQt/image/uuid-597c4697-359d-b13e-8532-9b2119d3381d.png?fit=max&auto=format&n=NE5s_J_rgoRPqQQt&q=85&s=e15f17e7467349a953d5de50b1a6deba" data-og-width="2002" width="2002" data-og-height="669" height="669" data-path="image/uuid-597c4697-359d-b13e-8532-9b2119d3381d.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/NE5s_J_rgoRPqQQt/image/uuid-597c4697-359d-b13e-8532-9b2119d3381d.png?w=280&fit=max&auto=format&n=NE5s_J_rgoRPqQQt&q=85&s=83b1175647b735ab613d63d404023943 280w, https://mintcdn.com/asapp/NE5s_J_rgoRPqQQt/image/uuid-597c4697-359d-b13e-8532-9b2119d3381d.png?w=560&fit=max&auto=format&n=NE5s_J_rgoRPqQQt&q=85&s=8894af02ee5ec88b5d28c05d4e2c5f0f 560w, https://mintcdn.com/asapp/NE5s_J_rgoRPqQQt/image/uuid-597c4697-359d-b13e-8532-9b2119d3381d.png?w=840&fit=max&auto=format&n=NE5s_J_rgoRPqQQt&q=85&s=00832e5efa5a70c81708c39fae1b8711 840w, https://mintcdn.com/asapp/NE5s_J_rgoRPqQQt/image/uuid-597c4697-359d-b13e-8532-9b2119d3381d.png?w=1100&fit=max&auto=format&n=NE5s_J_rgoRPqQQt&q=85&s=737555976e74a97d853a82a19027faed 1100w, https://mintcdn.com/asapp/NE5s_J_rgoRPqQQt/image/uuid-597c4697-359d-b13e-8532-9b2119d3381d.png?w=1650&fit=max&auto=format&n=NE5s_J_rgoRPqQQt&q=85&s=6a565b9d628512b097143ef27e37ba60 1650w, https://mintcdn.com/asapp/NE5s_J_rgoRPqQQt/image/uuid-597c4697-359d-b13e-8532-9b2119d3381d.png?w=2500&fit=max&auto=format&n=NE5s_J_rgoRPqQQt&q=85&s=6267bcd225d2f1331bbcf41ff4193e65 2500w" />
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ASAPP AI Summary is a recommended pairing with AI Compose, generating conversation summaries of key events for 100% of customer interactions.

Note-taking and disposition questions take call time and agent focus, both of which can have a negative impact on agent performance. Removing summarization tasks from agents through automation can keep agents focused on messaging with customers and yield higher summary data coverage than manual agent notes.

<CardGroup>
  <Card title="AI Summary" href="/ai-productivity/ai-summary">Head to AI Summary Overview to learn more.</Card>
  <Card title="AI Summary on ASAPP.com" href="https://www.asapp.com/products/ai-services/autosummary/">Learn more about AI Summary on ASAPP.com</Card>
</CardGroup>