# Source: https://docs.asapp.com/agent-desk/insights-manager/live-insights/agent-performance.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Performance

> Monitor agent performance in Live Insights.

ASAPP provides robust real-time agent performance data. You can monitor:

* Agent status
* Handle and response time performance
* Agent utilization

In addition, alerts and signals provide context to better understand how agents are performing.

## How to Access Agent Data

You can access agent performance data from the 'Performance' page.

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1. **Open agent panel**: To view agent performance data, click the **Agent** icon on the right-side of the screen. The system opens a panel that contains a list of all agents currently logged into the queue.
2. **Close agent panel**: To close the agent panel, click the **close** icon.

## Agent Real-time Performance Data

Live Insights automatically updates performance data related to agents in real-time every 15 seconds.

## Search for Agents & Sort Data

ASAPP provides tools to organize and find the right content. You can search for a specific agent name or sort the data based on current performance.

<Frame>
  <img src="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-search.png?fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=b6f4d1b175285c7bc4dc0da0d1703e9e" data-og-width="2688" width="2688" data-og-height="2060" height="2060" data-path="images/messaging-platform/insights-manager/agent-search.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-search.png?w=280&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=c7ccb0060d4207baa920b5b2e9e3612f 280w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-search.png?w=560&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=3748dbf51c9e4e0af40dabd8129a9755 560w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-search.png?w=840&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=be92707647a3c8bf5609b26b69d0e74a 840w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-search.png?w=1100&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=fd1cc674a2b09c131363c9a991e41b25 1100w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-search.png?w=1650&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=891706f4dd433857a61a521e10e58892 1650w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-search.png?w=2500&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=7b38263b8519a535d82a8eef7a683836 2500w" />
</Frame>

1. **Find agents**: To find a specific agent, enter the **agent name** in the search field. The list of agents will filter down to the relevant results. To remove the query, delete the **agent name** from the search field.
2. **Sort agents**: You can use each column in the agent panel to sort content. Default: the system sorts the list by agent name. To sort by a different metric, click the **column name**. To change the sort order, click the **active column name**.

## View Agent Transcripts

You can access live agent transcripts from the 'Agent' panel.

<Frame>
  <img src="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-conversations-and-filter.png?fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=94ab0b339fc3d94539558630c8130289" data-og-width="3774" width="3774" data-og-height="1494" height="1494" data-path="images/messaging-platform/insights-manager/agent-conversations-and-filter.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-conversations-and-filter.png?w=280&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=40499eeef4ca551d03cddcc7e9c91e0f 280w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-conversations-and-filter.png?w=560&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=06bd221fd664fecd13daf9c1d9134826 560w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-conversations-and-filter.png?w=840&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=4b879156b773a5f568ca8d538b367902 840w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-conversations-and-filter.png?w=1100&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=ed468064a00aef009f2e74ecd67f58dd 1100w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-conversations-and-filter.png?w=1650&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=d5b081d6501f54b7cb10912fa5b12cda 1650w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/agent-conversations-and-filter.png?w=2500&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=3e36b546a5c02cc52bcb6162f13e50ed 2500w" />
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1. **Agents with assignments**: The system underlines agents currently taking assignments in the 'Agent' panel. Click an **underlined agent name** to go to the 'Conversation' page to view relevant agent transcripts.
2. **Agent filter applied**: When you view an agent's transcript, the 'Conversation Activity' table displays only their chats. The filter chip displayed above the list of conversations indicates this filtering. To remove the filter, click the **X** icon in the filter chip.