# Source: https://docs.asapp.com/agent-desk.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Desk

> Use the Agent Desk to empower agents to deliver fast and exceptional customer service.

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Agent Desk is an end-to-end AI-native® messaging platform designed for digital customer service. It enhances digital adoption, maintains customer satisfaction (CSAT), and increases contact center capacity efficiently.

At its core, Agent Desk uses an AI-Native design approach. AI is not just an added feature, but the foundation for building the entire platform.

Agent Desk leverages advanced machine learning algorithms and generative AI to provide comprehensive support for digital customer service. This holistic approach benefits agents, leaders, and customers alike, offering a seamless and intelligent messaging experience across various channels.

### Supported Channels

Agent Desk supports [multiple messaging channels](/agent-desk/integrations), including:

* [Android SDK](/agent-desk/integrations/android-sdk "Android SDK")
* [Apple Messages for Business](/agent-desk/integrations/apple-messages-for-business "Apple Messages for Business")
* [iOS SDK](/agent-desk/integrations/ios-sdk "iOS SDK")
* [Voice](/agent-desk/integrations/voice "Voice")
* [Web SDK](/agent-desk/integrations/web-sdk "Web SDK")
* [WhatsApp Business](/agent-desk/integrations/whatsapp-business "WhatsApp Business")

## How it works

Agent Desk seamlessly integrates with your existing channels, creating a unified ecosystem for customer interactions and agent support. Here's how it enhances the experience for all stakeholders:

**For your customers**:

* Seamlessly connect with your [preferred messaging channels](#implement-messaging-platform) for a consistent brand experience.
* Benefit from intelligent automation with [**Virtual Agent**](#virtual-agent).

**For your agents**:

* Leverage the powerful [**Digital Agent Desk**](#digital-agent-desk).
* Boost productivity with built-in AI-powered tools like **AI Summary** and **AI Compose**.

**For your management team**:

* Gain valuable insights with [**Insights Manager**](#insights-manager)

By seamlessly blending AI capabilities with human expertise, Agent Desk elevates your customer service operations to new heights of efficiency and satisfaction.

### Virtual Agent

Virtual Agent is our cutting-edge automation solution that enables organizations to:

* Recognize intent intelligently and route seamlessly
* Automate common customer inquiries with natural language
* Handle dynamic input and secure forms
* Customize workflows tailored to your brand's unique requirements

<Card title="Virtual Agent" href="messaging-platform/virtual-agent">Learn more about Virtual Agent</Card>

### Digital Agent Desk

Digital Agent Desk is our AI-enhanced app that empowers agents to deliver exceptional customer service via messaging:

* Send and receive messages across multiple channels
* Manage concurrent conversations with intelligent prioritization
* Access interaction history for context-aware support
* Use AI tools like AI Compose, Autopilot, and AI Summary for faster Average Handle Time (AHT)
* Navigate an intuitive interface with integrated knowledge and customer information

<Card title="Digital Agent Desk" href="messaging-platform/digital-agent-desk">Learn more about Digital Agent Desk</Card>

### Insights Manager

Insights Manager is our powerful analytics tool that optimizes contact center operations:

* Identify and respond to customer trends in real time
* Monitor contact center activity with intuitive dashboards
* Manage conversation volume and agent workload efficiently
* Gain insights through performance analysis and reporting
* Investigate customer interactions for quality and compliance

Insights Manager provides data-driven insights to improve your customer service operations.

<Card title="Insights Manager" href="messaging-platform/insights-manager">Learn more about Insights Manager</Card>

## Implement Agent Desk

To start using Agent Desk, you need to choose the channels your users will engage with, and configure Agent Desk, Virtual Agent, and Insights Manager to meet your needs.

<CardGroup>
  <Card title="Integrations" href="messaging-platform/integrations">Connect ASAPP to your messaging channels.</Card>
  <Card title="Digital Agent Desk" href="messaging-platform/digital-agent-desk">The main application where agents can communicate with customers through chat (message)</Card>
  <Card title="Feature Releases" href="/agent-desk/feature-releases">View feature release announcements for ASAPP Messaging</Card>
</CardGroup>