# Source: https://docs.asapp.com/agent-desk/insights-manager/live-insights/navigation.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Navigation

> Learn how to navigate the Live Insights interface.

## How to Access Live Insights

* You can access Live Insights from the primary navigation. To open, click the **Live Insights** link.

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## How to Access a Queue or Queue Group

Live Insights provides different views of queue performance data:

* Overview of all queue activity, including queue groups and organizational groups.
* Single queue and queue groups, which display queue and agent performance data.

<Frame>
  <img src="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/access-queue.png?fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=99e84db6da178a4734a8c21573b33a92" data-og-width="1730" width="1730" data-og-height="1204" height="1204" data-path="images/messaging-platform/insights-manager/access-queue.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/access-queue.png?w=280&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=4a478326c3665b92cd894756b55bebef 280w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/access-queue.png?w=560&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=6e1780376dac2b70a4aaacb1301b0d09 560w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/access-queue.png?w=840&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=6e0b584d7b66667014e7dc0114f983a6 840w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/access-queue.png?w=1100&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=23b772aa4de33b95257ff6d8fa7933e0 1100w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/access-queue.png?w=1650&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=1f8f5021ede5494a14712fb69dc4de9a 1650w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/access-queue.png?w=2500&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=92d6d317ad381f1e69fb389fa827a96e 2500w" />
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You can access a single queue or queue group in two ways:

1. From Overview, **click a tile** → the system opens the relevant queue details page.
2. From the **queue dropdown**, select a **queue** or **queue group**.

## Navigate Away from a Single Queue or Queue Group

You can navigate back to the Live Insights Overview, or to a different queue or queue group.

<Frame>
  <img src="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/navigate-away-queue.png?fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=18e2b299f389473ce28bbe8a9f94c56a" data-og-width="1730" width="1730" data-og-height="1204" height="1204" data-path="images/messaging-platform/insights-manager/navigate-away-queue.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/navigate-away-queue.png?w=280&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=8b60ba6591d24e00a046b174386e029a 280w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/navigate-away-queue.png?w=560&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=db17cf45a74cb11eb1a2aa9a1db49fcf 560w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/navigate-away-queue.png?w=840&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=e8a7290631e2221df1045b8d3050b353 840w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/navigate-away-queue.png?w=1100&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=7db4fcfa71706b9e3e0e7d14fee0155d 1100w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/navigate-away-queue.png?w=1650&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=5983e466f8df621e943afbb10e15c7de 1650w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/navigate-away-queue.png?w=2500&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=a49a7b103add069cc4c2051c2f4f7ecd 2500w" />
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1. **Back arrow**: when you click, the system opens the Live Insights Overview.
2. **Queue channel indicator**: indicates if the queue is a voice or chat queue.
3. **Queue dropdown**: when you click, you can select a different queue or queue group.

## Channel-based Queues

Queues and queue groups host channel-specific content. ASAPP supports three queue types:

<Frame>
  <img src="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/channel-based-queue.png?fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=bfcc0bf37961683846e5a8d549bf1581" data-og-width="1778" width="1778" data-og-height="1100" height="1100" data-path="images/messaging-platform/insights-manager/channel-based-queue.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/channel-based-queue.png?w=280&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=57b8c135a970371368fc1142e4bf7bb2 280w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/channel-based-queue.png?w=560&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=0db4c574863185820018d73d5437940a 560w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/channel-based-queue.png?w=840&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=339504a6142b57ce7e4c21cca9c5d506 840w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/channel-based-queue.png?w=1100&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=efe5fbfaf41347509201464b86dae2bc 1100w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/channel-based-queue.png?w=1650&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=787070bae1060d772176db41d20d29ec 1650w, https://mintcdn.com/asapp/3gV5ovdpglqSwLMa/images/messaging-platform/insights-manager/channel-based-queue.png?w=2500&fit=max&auto=format&n=3gV5ovdpglqSwLMa&q=85&s=dcbdfda4b47991f81bf1d5302aa3d464 2500w" />
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1. **Chat queues**: includes all digital channels such as Apple Messages for Business, Web, SMS, iOS and Android.
2. **Voice queues**: includes all voice channels in one queue.
3. **Queue groups**: groups consist of aggregated queues of a single type. Each group contains either chat queues or voice queues. The number of queues in the queue group displays below the channel icon.

## Access Queue Performance and Conversation Data

Single queues and queue groups include two views: performance data about the queue and conversation activity data.

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1. **Performance**: Click to access the performance data of the queue, as well as agent performance data and customer feedback.
2. **Conversations**: Click to access conversation activity, view transcripts, and send whisper messages.