# Source: https://docs.asapp.com/agent-desk/virtual-agent/attributes.md

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Attributes

ASAPP supports attributes that can be routed on to funnel customers to the right flow through [intent routing](/agent-desk/virtual-agent/intent-routing "Intent Routing").

Attributes tell the virtual agent who the customer is. For example, they indicate if a customer is currently authenticated, which channel the customer is using to communicate with your business, or which services and products the customer is engaged with.

<Frame>
  <img src="https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d249579e-e1f8-163b-0cee-5c9354973281.jpg?fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=afadfedc5e84cd9f4af8413f18e357a6" data-og-width="746" width="746" data-og-height="396" height="396" data-path="image/uuid-d249579e-e1f8-163b-0cee-5c9354973281.jpg" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d249579e-e1f8-163b-0cee-5c9354973281.jpg?w=280&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=439e67c7ead4b39fa8dec27c9494db27 280w, https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d249579e-e1f8-163b-0cee-5c9354973281.jpg?w=560&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=f0ced7507c6c8409f67c2d86d90cb42f 560w, https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d249579e-e1f8-163b-0cee-5c9354973281.jpg?w=840&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=cac3efcd27dccc583c0625d515156f81 840w, https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d249579e-e1f8-163b-0cee-5c9354973281.jpg?w=1100&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=5e120faef91d85abbdbf46fbbfb49738 1100w, https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d249579e-e1f8-163b-0cee-5c9354973281.jpg?w=1650&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=b9f105fb876b21fe7c6549529b9dd16d 1650w, https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d249579e-e1f8-163b-0cee-5c9354973281.jpg?w=2500&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=4d517200a0f0c9c6649ae26c1e6771d3 2500w" />
</Frame>

## Attributes List

The Attributes List contains all the attributes available for intent routing. Here, you'll find the following information displayed in table format:

1. **Attribute name:** Display name of the attribute
2. **Definition:** Indicates if the attribute is Standard or Custom. ASAPP natively supports Standard attributes. Custom attributes are added in accordance with your business requirements\*
3. **Type:** Indicates the value type of an attribute. There are two possible types: Boolean, or Value.
   a.  **Boolean:** A boolean attribute includes two values. For example: Yes/No, True/False, On/Off.
   b.  **Value:** A value attribute can include any number of values. For example: Market 1, Market 2, Market 3.
4. **Origin Key:** Exact value that the company passes to ASAPP.

<tip>
  Contact your ASAPP team for more details on how to add a custom attribute.
</tip>

## Attribute Details

<Frame>
  <img src="https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d4baac8e-2403-7517-0287-052634b85049.png?fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=1e89ca8d1b1d6deded2eba0627743c7d" data-og-width="1036" width="1036" data-og-height="934" height="934" data-path="image/uuid-d4baac8e-2403-7517-0287-052634b85049.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d4baac8e-2403-7517-0287-052634b85049.png?w=280&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=13022dccff038a09e05c6e43840dea5b 280w, https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d4baac8e-2403-7517-0287-052634b85049.png?w=560&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=145fc278b16843d4f1e6e986d0c9f1f6 560w, https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d4baac8e-2403-7517-0287-052634b85049.png?w=840&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=1366e98f3c81141b938e39fd69a0e8d5 840w, https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d4baac8e-2403-7517-0287-052634b85049.png?w=1100&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=057c5597993105cbf88da2e2621e1c35 1100w, https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d4baac8e-2403-7517-0287-052634b85049.png?w=1650&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=264f6cfcea84286664aaadfd9ad10d60 1650w, https://mintcdn.com/asapp/AXwA7-nbwQCJ8xte/image/uuid-d4baac8e-2403-7517-0287-052634b85049.png?w=2500&fit=max&auto=format&n=AXwA7-nbwQCJ8xte&q=85&s=74729b9e6cd096315646bfeb04dd05dd 2500w" />
</Frame>

To view specific attribute details, click an **attribute name** to launch the details modal.

1. **Description:** Describes what the attribute is.
2. **Value ID:** Unique, non-editable key that the system directly passes to ASAPP for that attribute (can be non-human readable).
3. **Value name:** Display name for the value to describe what the attribute value is. These value names appear in intent routing for ease of use.

Descriptions and value names can be edited. To modify these fields, make your changes and click **Save**. When you click, the system automatically saves changes, and changes take effect immediately.

<Note>
  There is no support for versioning or adding new attributes and/or values at this time, please contact your ASAPP team for support in this area.
</Note>