# Source: https://www.aptible.com/docs/how-to-guides/platform-guides/reset-aptible-2fa.md

> ## Documentation Index
> Fetch the complete documentation index at: https://www.aptible.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to reset my Aptible 2FA

When you enable 2FA, you will receive emergency backup codes to use if your device is lost, stolen, or temporarily unavailable. Keep these in a safe place. You can enter backup codes where you would typically enter the 2FA code generated by your device. You can only use each backup code once.

If you don't have your device and cannot access a backup code, you can work with an account owner to reset your 2FA:

Account Owner:

1. Navigate to Settings > Members <img src="https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa.png?fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=7bc92ab2a220aa5a636716e0250d7199" alt="" data-og-width="1017" width="1017" data-og-height="176" height="176" data-path="images/reset-2fa.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa.png?w=280&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=dbbb3c4d96209905363a3b485df851a0 280w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa.png?w=560&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=90a2125e7962691a0a98b463d36270ff 560w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa.png?w=840&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=71d1d37e984bd777d5ca15144e8454c5 840w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa.png?w=1100&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=852d9733ca75db9f13e6d9960444248f 1100w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa.png?w=1650&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=a5e6fd90b627eb36d753889ea5662d12 1650w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa.png?w=2500&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=293b541ec5879a5c13e818735417616a 2500w" />

2. Select Reset 2FA for your user

3. Select Reset on the confirmation page <img src="https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-2.png?fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=8aa7922aaf14f93d27500316d9c540f6" alt="" data-og-width="1367" width="1367" data-og-height="285" height="285" data-path="images/reset-2fa-2.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-2.png?w=280&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=1c35966cb1f878ffae40641a726b0c17 280w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-2.png?w=560&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=8d052f97fa61eb3817a8866d7378625b 560w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-2.png?w=840&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=28fa950649e678d24f6f82b6bf0736e7 840w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-2.png?w=1100&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=adb343e9b08325b2a3e27207456ebacd 1100w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-2.png?w=1650&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=90d4b41f82b6a1cff264d99d2e4c81a7 1650w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-2.png?w=2500&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=321f66a875146e6f7c6e56e50e6194c6 2500w" />

User:

1. Click the link in the 2FA reset email you receive. <img src="https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-3.png?fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=449e01f6820a570ef68a5fc3531ca581" alt="" data-og-width="660" width="660" data-og-height="629" height="629" data-path="images/reset-2fa-3.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-3.png?w=280&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=8977ec24faf72ea67c309f7836531c32 280w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-3.png?w=560&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=abed0b022c8763ea4a6def205e54b83a 560w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-3.png?w=840&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=2c8c070baf3c15b767285f44192b25ab 840w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-3.png?w=1100&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=9e2badc894b030c3d8cd2c6579e43254 1100w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-3.png?w=1650&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=ba177da20d0b54064b1fd82eb1fe7d83 1650w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-3.png?w=2500&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=f4f632847d54e782f580f10c1eb3c803 2500w" />

2. Complete the reset on the confirmation page. <img src="https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-4.png?fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=b5e257c8750512c58602f6a24c338b7f" alt="" data-og-width="792" width="792" data-og-height="462" height="462" data-path="images/reset-2fa-4.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-4.png?w=280&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=019bc9f62b90007bb30078065917ba4f 280w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-4.png?w=560&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=44c5ccc8bc30bb199668ce8d3081d04d 560w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-4.png?w=840&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=8e0e2dfe6ba7ca17d1f382db1ef12f39 840w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-4.png?w=1100&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=c4282af049abfd3ff39f7d39a4ba2709 1100w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-4.png?w=1650&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=dce7db39c587601015ca0c916e8ddb27 1650w, https://mintcdn.com/aptible/RWSo_H5DBAoWcXSD/images/reset-2fa-4.png?w=2500&fit=max&auto=format&n=RWSo_H5DBAoWcXSD&q=85&s=343e40a60ea348e38e83b00944739067 2500w" />

3. Log in with your credentials.

4. Enable 2FA Authentication again in the Dashboard by navigating to Settings > Security Settings > Configure 2FA.

Account owners can reset 2FA for all other users, including other account owners, but cannot reset their own 2FA.