# Source: https://www.aptible.com/docs/core-concepts/billing-payments.md

> ## Documentation Index
> Fetch the complete documentation index at: https://www.aptible.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Payments

> Learn how manage billing & payments within Aptible

# Overview

To review or modify your billing information, navigate to your account settings within the Aptible Dashboard and select the appropriate option from the Billing section of the navigation.

# Navigating Billing

<Tip> Most billing actions are restricted to *Account Owners*. Billing contacts must request that an *Account Owner* make necessary changes.</Tip>

<Frame>
    <img src="https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing1.png?fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=f1a506d99a5cf951445832385924bcfc" alt="" data-og-width="1000" width="1000" data-og-height="500" height="500" data-path="images/billing1.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing1.png?w=280&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=9358966dfc3a77fd921969fdd4b2b1d9 280w, https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing1.png?w=560&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=43c73a9b56214351d441137cede3e7c2 560w, https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing1.png?w=840&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=5aba8de040086c47c7abdf36daba9384 840w, https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing1.png?w=1100&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=5f4ce69082995a474e93f9b129f1edc4 1100w, https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing1.png?w=1650&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=ffee8bb54f70f34d1761c1804835dd22 1650w, https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing1.png?w=2500&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=48a595575ebe203d51f2af4b2a79a3e2 2500w" />
</Frame>

The following information and settings are available under each section:

* Plans: View and manage your plan.
* Contracts: View a list of your billing contracts, if any.
* Invoices & Projections: View historical invoices and your projected future invoices based on current usage patterns.
* Payment Methods: Add or update a payment method.
* Credits: View credits applied to your account.
* Contacts: Manage billing contacts who receive a copy of your invoices by email.
* Billing Address: Set your billing address.

<Info> Aptible uses billing address information to determine your sales tax withholding per your local (state, county, city) tax rates. </Info>

# FAQ

<AccordionGroup>
  <Accordion title="How do I upgrade my plan?">
    Follow these steps to upgrade your account to the Production plan:

    * In the Aptible Dashboard, select **Settings**
    * Select **Plans**

        <img src="https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing2.png?fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=eb50d70e734ca9f2870c11b3edbc1285" alt="Viewing your Plan in the Aptible Dashboard" data-og-width="1000" width="1000" data-og-height="500" height="500" data-path="images/billing2.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing2.png?w=280&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=62bcae0b41cc549289c2832c1981f594 280w, https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing2.png?w=560&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=dc2c953edbac1029b528dfde45fd0dfa 560w, https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing2.png?w=840&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=65ee3ea0c48ad9920e6396377d6fb529 840w, https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing2.png?w=1100&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=d63b3d18dcf1b8d8560d14a4e6642932 1100w, https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing2.png?w=1650&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=96aa2cf7f286aa6a6198ec2da9f5cb61 1650w, https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing2.png?w=2500&fit=max&auto=format&n=2c_c-XH-dAzVOaDu&q=85&s=20d7837fe218deee89d7b7411f034adb 2500w" />

    To upgrade to Enterprise, [contact Aptible Support.](https://app.aptible.com/support)
  </Accordion>

  <Accordion title="How to downgrade my plan?">
    Follow these steps to downgrade your account to the Development or Production plan:

    * In the Aptible dashboard, select your name at the top right
    * Select Billing Settings in the dropdown that appears
    * On the left, select Plan
    * Choose the plan you would like to downgrade to

    Please note that your active resources must match the limits of the plan you select for the downgrade to succeed. For example: if you downgrade to a plan that only includes up to 3GB RAM - you must scale your resources below 3GB RAM before you can successfully downgrade.
  </Accordion>

  <Accordion title="What payment methods are supported?">
    * All plans: Credit Card and ACH Debit
    * Enterprise plan: Credit Card, ACH Credit, ACH Debit, Wire, Bill.com, Custom Arrangement
  </Accordion>

  <Accordion title="How do I update my payment method?">
    * Credit Card and ACH Debit: In the Aptible dashboard, select your name at the top right > select Billing Settings in the dropdown that appears > select Payment Methods on the left.

    * Enterprise plan only: ACH Credit, Wire, Bill.com, Custom Arrangement: Please contact [Aptible Support](/how-to-guides/troubleshooting/aptible-support) to make necessary updates.
  </Accordion>

  <Accordion title="What's happens when invoices are unpaid/overdue?">
    Invoices can become overdue for several reasons:

    * A card is expired
    * Payment was declined
    * There is no payment method on file

    Aptible suspends accounts with invoices overdue for more than 14 days. If an invoice is unpaid for over 30 days, Aptible will shut down your account.
  </Accordion>

  <Accordion title="How do I see the costs per service or Environment?">
    [Contact Aptible Support](/how-to-guides/troubleshooting/aptible-support) to request a "Detailed Invoice Breakdown Report."
  </Accordion>

  <Accordion title="Can I pay annually?">
    Yes, we offer volume discounts for paying upfront annually. [Contact Aptible Support](/how-to-guides/troubleshooting/aptible-support) to request volume pricing.
  </Accordion>

  <Accordion title="How do I cancel my Aptible account?">
    Please refer to [Cancel my account](/how-to-guides/platform-guides/cancel-aptible-account) for more information.
  </Accordion>

  <Accordion title="How can I get copies of invoices?">
    Billing contacts receive copies of monthly invoices in their email. Only [Account Owners](/core-concepts/security-compliance/access-permissions#account-owners) can add billing contacts. Add billing contacts using these steps:

    * In the Aptible dashboard, select your name at the top right
    * Select Billing Settings in the dropdown that appears
    * On the left, select Contacts
  </Accordion>
</AccordionGroup>