# Source: https://www.activepieces.com/docs/handbook/engineering/playbooks/setup-incident-io.md

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# Setup Incident.io

Incident.io is our primary tool for managing and responding to urgent issues and service disruptions.
This guide explains how we use Incident.io to coordinate our on-call rotations and emergency response procedures.

## Setup and Notifications

### Personal Setup

1. Download the Incident.io mobile app from your device's app store
2. Ask your team to add you to the Incident.io workspace
3. Configure your notification preferences:
   * Phone calls for critical incidents
   * Push notifications for high-priority issues
   * Slack notifications for standard updates

### On-Call Rotations

Our team operates on a weekly rotation schedule through Incident.io, where every team member participates. When you're on-call:

* You'll receive priority notifications for all urgent issues
* Phone calls will be placed for critical service disruptions
* Rotations change every week, with handoffs occurring on Monday mornings
* Response is expected within 15 minutes for critical incidents

<Tip>
  If you are unable to respond to an incident, please escalate to the engineering team.
</Tip>